Support shoppers 24/7 with top-notch support
Running a successful Shopify store means your team is often spending time on answering the same questions over and over.
Your customers have urgent questions that don't fit into standard business hours.
Our answering service designed for Shopify, will make sure you never miss a call again, and that every customer gets the help they need.
Why your Shopify brand needs an AI receptionist
Hiring a full-time receptionist is a massive overhead, and a standard voicemail or IVR is not enough in 2026.
Ringly’s AI agent acts as a virtual receptionist that can answer the phone 24/7.
Unlike traditional answering services, our AI makes sure that every call gets answered in a natural, caring voice that mirrors your brand.
Ringly vs. legacy answering services
When comparing Ringly to traditional answering service providers like Moneypenny or Posh Virtual, the difference is the technology.
| Feature | Legacy live receptionists | Ringly AI answering service |
|---|---|---|
| Shopify Sync | Manual Entry | Native integration |
| Cost | High Hourly Rates | $1.99 per conversation |
| Consistency | Varies by Agent | Consistency for every call |
Full control over every call
Every business has different business needs. With Ringly, you can customize your call greetings and decide how to handle the call.
- Never miss a call: Ringly is always online to answer calls on your behalf.
- Call Forwarding: Use call transfers to send an important call to your mobile business number.
- Works next to your live chat: Seth covers the phone line, so together you give 360-degree customer support.
- Interaction: Our technology allows us to interact with your callers without compromising on service quality.
Grow your business with confidence
Our telephone answering service is designed to help your business grow.
Ringly provides your business with the ability to answer your calls at scale.
Handling your business calls shouldn't be a bottleneck; let our services to help you reach new heights.
FAQs about our AI phone support
Does Ringly offer a guarantee? Yes. If Seth resolves under 65% of calls in a month, that month comes back as credit, after your first 90 days on Pay per call. We are committed to providing a cost-effective solution that actually solves your customer support volume, rather than just routing it.
Does Ringly work with my current helpdesk? Yes. Ringly can escalate tickets to your existing helpdesk, and you have full control over what gets escalated. We work seamlessly with platforms like Gorgias, Richpanel, and others. For complex queries that the AI doesn't resolve, it creates a ticket with a full transcript so your team has all the context.
How does the AI handle order tracking? Our AI pulls data directly from Shopify to answer "where is my order" questions on every live phone call. This ensures a responsive customer experience without needing a full-time receptionist to manually look up tracking numbers.
Can I forward my existing number? Absolutely. You can use call forwarding to send your business calls to Ringly whenever you need us to handle the call, whether that is during peak hours or after business hours.
How do I get started? You can try Ringly for free and set it up in onboarding. Simply tell us about your business and connect your store to begin.
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