Frequently asked questions
Find quick answers to common questions about our AI phone agent software. Contact our support team if you need more help.
About Ringly
Ringly is a software with an AI phone rep that resolves up to 90% of customer support calls that Shopify brands are getting.
The AI phone agent picks up when your customer calls, resolves ~70% of calls out of the box, and can get to 90% resolution rate when you add all your SOPs and tools as well.
Yes, our AI phone rep supports 40 languages to help a diverse customer base.
Getting started
Simply click Get started and set up Seth. If you need help along the way, you can book an onboarding call in your account.
After signing up, follow the step-by-step guide in the dashboard to configure Seth, your first AI support agent.
Only when you go live. Setting up Seth and hearing him on demo calls is free. You add a card when you switch him on for your customers’ calls.
Just an email address to sign up. You add a credit card when you switch Seth on. No technical skills are required.
Using Seth
Absolutely! You can tweak the AI’s voice and tone to match your brand’s style.
Use the analytics tab to track metrics like resolution rate, deflection rate, call volume, cost per call, average call duration, payroll saved, categories, and more.
Still have a question? Email us at info@ringly.io or book a call.
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