New on the Pay per call plan? You have 30 days to ask for your $99 back.
30-day money-back guarantee
Not happy in your first 30 days on the Pay per call plan? Ask us in the chat in your dashboard or email info@ringly.io. We refund the $99 plan fee and cancel the plan.
- It covers your first 30 days on Pay per call, counted from your first $99 charge.
- It refunds the $99 plan fee. Phone conversations above the 50 included stay billed.
- It does not depend on how many calls Seth resolved.
- The refund goes back to the card or Shopify bill you paid with.
- Your plan ends when we make the refund, and Seth stops answering your calls.
The 65% resolution guarantee
If Seth resolves less than 65% of your customers' support calls in a billing month, that month's bill comes back as credit on your next bill. It applies after 90 days on Pay per call and has a few setup requirements. The full terms, how we measure and how to claim are on our guarantee page.
Phone conversations and billing
The $99 plan fee is charged at the start of each billing month. Phone conversations above the 50 included are $1.99 each and are added to your next bill, based on recorded usage.
A phone conversation is a call where Seth and your customer both spoke. Hang-ups, wrong numbers, callers who only wanted a person and your own test calls are free.
You pay by card through Stripe, or on your Shopify bill if you installed Ringly from the Shopify App Store. You can see your usage and set a monthly limit in Settings → Subscription.
Cancelling your plan
Cancel any time in Settings → Subscription. With card billing the plan ends right away, and conversations above the 50 included are billed on a final invoice. With Shopify billing, Seth keeps answering until the end of the month you paid for.
Outside the 30-day money-back guarantee, plan fees already paid are not refunded for the rest of the month.
Payment disputes
Please talk to us first, most billing questions are fixed in one reply. A chargeback or payment dispute leads to suspension of your account, including call handling and phone numbers, while it is open.
To respond to a dispute we may share:
- Your agreement to our Terms of Service
- Your plan start date and billing history
- Call records and usage
- Your access to cancel in Settings → Subscription
If we charged you by mistake
If you see a billing mistake, like a double charge or the wrong number of conversations, contact info@ringly.io within 30 days of the charge. We check it and fix any confirmed error with a refund or a credit.
Credits, from the setup reward or the resolution guarantee, come off your next Ringly bill and are not paid out as cash.
This policy is part of our Terms of Service. For the money-back and resolution guarantees, the guarantee page governs.