Last updated: 2 October 2026
1. Agreement and acceptance
These Terms of Service (“Terms”) form a binding agreement between Ringly.io VOF (“Ringly,” “we,” “us”) and the individual or entity (“Customer,” “you”) that signs up for, accesses, or uses the Ringly website, dashboard, APIs, and any related services (collectively, the “Product”). By creating an account, clicking “I agree,” or otherwise using the Product, you accept these Terms. If you are under 13, or do not have the authority to bind your company, do not use the Product.
2. The service
Ringly provides a cloud platform for building and operating AI-driven voice agents, including number provisioning, real-time phone call handling, SMS follow-ups, analytics, and related professional services.
3. Free setup and the paid plan
Free setup. You can create an account, set up Seth and test him in your browser for free. No payment method is needed.
Paid plan. Seth gets a phone number and starts answering your customers when you start the Pay per call plan: $99 a month for the first 50 phone conversations, then $1.99 per conversation. Current prices are on ringly.io/pricing.
- A phone conversation is a call where Seth and your customer both spoke. Hang-ups, wrong numbers, callers who only wanted a person and your own test calls are not billed.
- You can see your usage and set a monthly limit in Settings → Subscription.
Setup reward. Put Seth on your phone line within 14 days of starting the plan, counted as 5 different callers reaching him, and you get $49.50 off each of your second and third bills, as credit.
Renewal. The plan renews automatically every month until you cancel.
Refunds. New on the plan? You can get the $99 plan fee back in your first 30 days. The details are in our Refund Policy and on ringly.io/guarantee, which also covers the 65% resolution guarantee.
Cancelling. Cancel any time in Settings → Subscription. With card billing the plan ends right away. With Shopify billing, Seth keeps answering until the end of the month you paid for.
4. Fees and billing
Plan fee. The monthly plan fee is billed in advance, at the start of each billing month.
Phone conversations. Conversations above the 50 included are billed at the rate on our pricing page and added to your next bill, based on recorded usage.
Payment method. You pay by card through Stripe, or on your Shopify bill if you installed Ringly from the Shopify App Store. You authorize Ringly, through Stripe or Shopify, to charge all fees, taxes and conversation charges.
Refunds and credits. Fees already paid are not refunded, except under the 30-day money-back guarantee, for a confirmed billing error, or as set out in our Refund Policy. Credits from the setup reward or the resolution guarantee come off your next Ringly bill and are not paid out as cash.
Failed payments and suspension. If payment fails, we will retry automatically. Unpaid balances may lead to immediate suspension of call handling and, after repeated failure, account termination. Overdue amounts remain payable.
5. Cancellation and termination
Self-service cancellation. Cancel any time in Settings → Subscription.
When it ends. With card billing the plan ends the moment you cancel, and conversations above the 50 included are billed on a final invoice. With Shopify billing, access runs to the end of the month you paid for.
Data handling. We may retain or delete your numbers, recordings, and other Customer Content at our discretion unless required by law to keep them.
6. Pricing changes
We may change plan fees or conversation rates. New pricing applies from the start of your next billing month if you keep using the Product.
7. Professional services
Custom consultation, implementation, or optimisation packages are available on request (info@ringly.io) and governed by these Terms plus any separate statement of work.
8. Acceptable use, privacy and security
You must comply with all applicable laws and the Acceptable Use Policy and Privacy Policy, which are incorporated by reference. We use commercially reasonable measures to protect the Product from unauthorised access.
9. Intellectual property claims and indemnification
Customer Content. You are responsible for your data and agree to indemnify Ringly against third-party IP claims stemming from it.
Ringly Services. We will defend you against third-party IP claims that the Product infringes their rights, subject to normal limitations.
10. Arbitration and governing law
Unresolved disputes will be settled by binding arbitration before a single arbitrator under the Dutch Arbitration Institute, in the Netherlands. Dutch law governs, and the prevailing party may recover reasonable legal fees.
11. Publicity and AI model improvement
You grant Ringly a non-exclusive, royalty-free licence to display your name, logo, and aggregated de-identified usage data for marketing and AI-model improvement, consistent with applicable data-protection laws.
12. Changes to these terms
We may update these Terms at any time. The latest version is posted at ringly.io. Continued use of the Product after changes become effective constitutes acceptance.
13. Contact
Ringly.io VOF
Mariënhagen 18, 3078 CM
Rotterdam, The Netherlands
info@ringly.io