Last Updated: 10 May 2025
1. Agreement & Acceptance
These Terms of Service (“Terms”) form a binding agreement between Ringly.io VOF (“Ringly,” “we,” “us”) and the individual or entity (“Customer,” “you”) that signs up for, accesses, or uses the Ringly website, dashboard, APIs, and any related services (collectively, the “Product”). By creating an account, clicking “I agree,” or otherwise using the Product, you accept these Terms. If you are under 13 years old — or do not have authority to bind your company — do not use the Product.
2. The Service
Ringly provides a cloud platform for building and operating AI-driven voice agents, including number provisioning, real-time phone call handling, SMS follow-ups, analytics, and related professional services.
3. Free Trial → Paid Subscription
Trial start. The 14-day trial begins once you add a valid payment method in Stripe and click “Start trial.”
Trial limits:
- Minutes: 50 % of the monthly minute allowance for the plan you selected.
- Features: maximum one phone number and one knowledge base during the trial
- You may end the trial early at any time from Settings → Billing; your card is charged immediately and all trial limits are lifted.
Conversion to paid plan. If you have not cancelled by 23:59 UTC on Day 14, your card is automatically charged the monthly fee for the selected plan and a month-to-month paid subscription begins.
Renewal. Paid subscriptions renew automatically each month until cancelled.
Cancellation during trial. Cancel in Settings → Billing before the trial ends to avoid charges. The account is closed immediately.
Cancellation after conversion. Cancel any time; the subscription ends at once. All accrued overage minutes must be paid before cancellation completes.
4. Fees, Overage Minutes & Billing
Base Fee. Each plan has a monthly base fee billed in advance.
Overages. After you consume the monthly minute allowance, additional minutes are metered at the overage rate shown on the Pricing page. Overage charges accrue for the remainder of the billing cycle and are charged together with the next month’s base fee.
Payment Method. You authorize Ringly (via Stripe) to store and charge your card for all fees, taxes, and overages.
No Refunds. All payments are non-refundable. Part-month subscriptions, unused minutes, and partial days are not credited.
Failed Payments & Suspension. If payment fails, we will retry automatically. Unpaid balances may lead to immediate suspension of call handling and, after repeated failure, account termination. Overdue amounts remain payable.
5. Cancellation & Termination
Self-service cancellation. Cancel anytime in Settings → Billing.
Immediate effect. The subscription ends the moment you cancel. Outstanding overages must be paid before cancellation completes.
Data handling. We may retain or delete your numbers, recordings, and other Customer Content at our discretion unless required by law to keep them.
6. Pricing Changes
We may change plan fees or overage rates at any time. New pricing applies at the start of your next billing cycle if you continue using the Product.
7. Professional Services
Custom consultation, implementation, or optimisation packages are available on request (info@ringly.io) and governed by these Terms plus any separate statement of work.
8. Acceptable Use, Privacy & Security
You must comply with all applicable laws and the Acceptable Use Policy and Privacy Policy, which are incorporated by reference. We use commercially reasonable measures to protect the Product from unauthorised access.
9. Intellectual-Property Claims & Indemnification
Customer Content. You are responsible for your data and agree to indemnify Ringly against third-party IP claims stemming from it.
Ringly Services. We will defend you against third-party IP claims that the Product infringes their rights, subject to normal limitations.
10. Arbitration & Governing Law
Unresolved disputes will be settled by binding arbitration before a single arbitrator under the Dutch Arbitration Institute, in the Netherlands. Dutch law governs, and the prevailing party may recover reasonable legal fees.
11. Publicity & AI Model Improvement
You grant Ringly a non-exclusive, royalty-free licence to display your name, logo, and aggregated de-identified usage data for marketing and AI-model improvement, consistent with applicable data-protection laws.
12. Changes to These Terms
We may update these Terms at any time. The latest version is posted at ringly.io. Continued use of the Product after changes become effective constitutes acceptance.
13. Contact
Ringly.io VOF
Mariënhagen 18, 3078 CM
Rotterdam, The Netherlands
info@ringly.io