Frequently asked questions

Find quick answers to common questions about our AI phone agent software. Contact our support team if you need more help.

Getting started

What is Ringly?
Ringly is a software with an AI phone rep that resolves the majority of customer support call that $1M+ Shopify brands are getting.
How do I sign up?
Simply click Get started, sign up, start your trial, and you’re ready to get onboarded.
How do I set up my first AI phone support agent?
After signing up, follow the step-by-step guide in the dashboard to configure Seth, your first AI support agent. Learn more ->
How does the AI phone agent for Shopify brands work?
The AI phone agent answers customer calls, resolves ~70% of calls, and routes the rest to human agents.
Can the AI support rep handle multiple languages?
Yes, our AI phone rep supports 40 languages to help a diverse customer base.
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Does Ringly.io have a free trial?
Yes! We offer a 14-day free trial plan with all the features.
Do I need to provide a credit card to start?
Yes! This way we know that you are committed and want to move forward with automating phone calls + we can offer you better support and onboarding as a result!
What do I need to start using Ringly?
Just an email address to sign up and a creditcard to start a plan. No technical skills are required.
Can I customize how AI phone agent speaks?
Absolutely! You can tweak the AI's voice and tone to match your brand's style.
How can I monitor Seth's performance for my brand?
Use the analytics tab to track metrics like resolution rate, deflection rate, call volume, cost per call, average call duration, payroll saved, categories, and more.

Pricing and plans

What pricing plans are available?
We offer 3 plans: Grow (349,- /mo) Pro (799,- /mo) and Enterprise (custom). Check out the pricing page for more details.
What’s included in the 14-day free trial?
With the free trial you can do the same as on a paid plan, but with a paid plan you get two times more call minutes per month (because 14 days is about half of a month).
Are there any hidden fees?
No, only add-ons like more phone numbers for $5/mo each.
What happens if I exceed the usage limits of my plan?
We work with overages. When you use more, your agents still stay active, and at the end of the month we'll charge what you used extra. For the Grow plan that's 29 cents per extra minute, and Pro offers 19 cents a minutes.

Enterprise solutions

What enterprise features does Ringly offer?
We set up Ringly.io for you in a couple of weeks.

After that, we'll continuously optimize your AI phone support agents.

And you'll get a dashboard with advanced metrics like customer satisfaction and AI performance.

Not to forget, we'll create a dedicated Slack channel for you. Book a call to learn more ->
How does the process go for an enterprise client?
The process goes like this:
Step 1) You book a call (here).
Step 2) On the call, we make a plan.
Step 3) After the call we'll add you to a Slack channel
Step 4) We get started with setting everything up based on the needs of your Shopify brand
Step 5) Add the phone number to your website or route the calls to your new phone number.
Step 5) We'll continuously optimize your AI support line and keep you updated about performance.
Can Ringly integrate with our existing systems?
Absolutely, Ringly.io supports tons of integrations. And if we don't have an integration, we can just build it for you. Learn more ->
How can Ringly help my enterprise shopify brand?
Our AI phone agents can handle enormously high call volumes, we can add custom integrations for you, and we'll continuously optimize your AI phone agents.
What kind of support is available for enterprise Shopify brands?
Enterprise clients will get a dedicated Slack channel for priority support, and custom onboarding. We'll have multiple people on our team in your Slack channel.
How do I request a demo or discuss custom solutions for my Shopify brand?
You can schedule a discovery call with us on our Book a call page.

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Ringly dashboard showing Seth AI support performance with resolution rate 73%, escalation rate 20%, deflection rate 80%, and a performance funnel visualizing inbound, resolved, escalated, and unresolved calls.