BubbleCon 2024 Award winner
"Most Innovate App"

Frequently asked questions

Find quick answers to common questions about our AI phone agent software. Contact our support team if you need more help.

Getting started

What is Ringly.io?
Ringly.io is an AI-powered phone agent software that automates customer service for businesses, particularly in e-commerce.
How do I sign up?
Simply click Get started, sign up, start your trial, and you’re ready to get onboarded.
How do I set up my first AI phone agent?
After signing up, follow the step-by-step guide in the dashboard to configure your first AI agent within minutes. Learn more ->
How does the AI phone agent work?
The AI phone agent answers customer calls, handles inquiries, and routes complex issues to human agents as needed.
Can the AI agent handle multiple languages?
Yes, our AI phone agents supports 30 languages to help a diverse customer base. Learn more ->
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Does Ringly.io have a free trial?
Yes! We offer a 14-day free trial plan with all the features.
Do I need to provide a credit card to start?
Yes! This way we know that you are committed and want to move forward with automating phone calls + we can offer you better support and onboarding as a result!
What do I need to start using Ringly.io?
Just an email address to sign up and a creditcard. No technical skills are required.
Can I customize how AI phone agent speaks?
Absolutely! You can tweak the AI's voice and tone to match your business’s style. Learn more ->
How can I monitor my AI phone agent’s performance?
Use the analytics dashboard to track metrics like call volume, cost per call, average call duration, customer satisfaction score (CSAT), first call resolution (FCR) and more.

Product and integrations

What features does Ringly.io have?
Ringly.io has AI phone agents that handle all inbound and outbound calls. You can:
- add instructions to the agent
- customize the voice and language
- connect phone numbers to it
- Let the agent take any action in the call (get order info, transfer call, add to CRM, get info from Sheets, and way more.)
- Upload your website, files, text, videos as knowledge
- Analyze every call with AI
- See analytics like customer satisfaction score, cost per call, average talk time, etc.
- Your agent is self-learning and knows your customers.
- Integrate with Make.com and Zapier and connect to any app you like.
- Anything that's not here, we can probably build for you (for free)-> book a call
How can I use Ringly.io as an e-commerce store?
You can use our AI phone agents to automate your e-commerce store. Use our e-commerce agents, connect your online store and you're ready to go. Now your agent can answer all customer questions, including giving product advice, and make calls when a cart is abandoned.

In addition:
- Your AI phone agent can call people who abandoned their cart.
- Your AI phone agent can connect to your online store and get order status information.
- Your AI phone agent can sell people stuff from your online store and SMS or email them a secure payment link. In the call you can effectively use upsells, cross sells and post purchase to increase your Average Order Value (AOV).
- for high ticket products, you can call leads and sell or qualify them.
What integrations does Ringly.io have?
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1. Online stores - Shopify, BigCommerce, Magento, WooCommerce, Wix, Webflow, and more.
2. CRMs - Hubspot, Monday, Pipedrive, Salesforce, GoHighLevel, and more.
3. Support platforms - Freshdesk, Zendesk, LiveAgent, Front, Zoho Desk, Helpscout, and more.
4. Marketing tools - Mailchimp, ActiveCampaign, Klaviyo, Marketo, HubSpot Marketing, and more.
5. Collaboration tools - Slack, Microsoft Teams, Trello, Asana, and ClickUp.
‍6. Scheduling apps - Cal.com
How do I add an integration to Ringly.io?
Go to the integrations page. You'll find all our integrations there.

Pricing and plans

What pricing plans are available?
We offer 3 plans: Start (99,- /mo) Grow (349,- /mo) and Scale (1099,- /mo). Check out the pricing page for more details.
Do you really have a 110% money back guarantee?
Yes! If you don't save money compared to human agents, you'll get 110% of your money back. Learn more ->
What’s included in the 14-day free trial?
With the free trial you can do the same as on a paid plan, but with a paid plan you get two times more call minutes per month (because 14 days is about half of a month).
Are there any hidden fees?
No, only add-ons! You can add a knowledge base for $9/mo, and you can buy phone numbers for $5/mo. And then for a dedicated Slack channel you'll pay $750/mo, and a custom integration starts at $500 (one time).
What happens if I exceed the usage limits of my plan?
We work with overages. When you use more, your agents still stay active, and at the end of the month we'll charge what you used extra. For the Start plan that's 36 cents per extra minute, and Grow offers 19 cents a minutes.

Enterprise solutions

What enterprise features does Ringly.io offer?
We set up Ringly.io for you in a couple of weeks.

After that, we'll continuously optimize your AI phone agents.

And you'll get a dashboard with advanced metrics like customer satisfaction and AI performance.

Not to forget, we'll create a dedicated Slack channel for you. Book a call to learn more ->
How does the process go for an enterprise client?
The process goes like this:
Step 1) You book a call (here).
Step 2) On the call, we make a plan.
Step 3) After the call we'll add you to a Slack channel
Step 4) We get started with setting everything up based on your needs
Step 5) Add the phone number to your website or route the calls to your new phone number.
Step 5) We'll continuously optimize your AI phone agents and keep you updated about performance.
Can Ringly.io integrate with our existing systems?
Absolutely, Ringly.io supports tons of integrations. And if we don't have an integration, we can just build it for you. Learn more ->
How can Ringly.io help my enterprise-scale business?
Our AI phone agents can handle enormously high call volumes, we can add custom integrations for you, and we'll continuously optimize your AI phone agents. Learn more ->
What kind of support is available for enterprise clients?
Enterprise clients will get a dedicated Slack channel for priority support, and custom onboarding. We'll have multiple people on our team in your Slack channel.
How do I request a demo or discuss custom solutions for my business?
You can schedule a discovery call with us on our Book a call page.

Ecommerce enterprise

If you need more than our plans offer, or need custom features or integrations, please contact us. We can create a custom plan for you.
Book a call