Step 1
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AI phone support for Shopify brandsVirtual receptionist for online stores
Seth is an AI phone agent for Shopify stores that answers every call instantly, even at 3am, and resolves support calls using the caller's orders.
$99/mo for the first 50 phone conversations, then $1.99 per conversation
Thanks for calling [redacted]. This is Kate.
Hello, my name is [redacted]. I'm calling about an order I placed on the 29th of August.
Can I give you an order number? I haven't heard anything about it being shipped.
You're all good, I see that order. It shipped out with USPS and is in transit right now. The last scan was in Salt Lake City this morning, and it's estimated to arrive around September 9th.
September 9th. Okay, thank you.
Are you talking about, I just want to make sure we're talking about the right order, [redacted]?
Got it. Give me just a second to pull up the details on that.
Looking up the order in Shopify
Order found
Yep, that's the right order. It's on its way right now, with the last update this morning. It's still estimated for September 9th.
Okay, great. Thank you so much.
Glad I could help. Anything else I can check for you?
Oh, no, that's it. Thanks so much. Okay, bye.
Alright, if that's all, thanks for calling. Have a great day.
Analyzing call
Listen to the real call
Phone calls pull you out of the store
In a normal online store, phone support is awkward. You want the phone answered, but hiring is a big step. The usual virtual receptionist for online stores is a human answering service or receptionist team, billed by the minute. They can greet callers, take messages, and forward calls, but they usually do not start with Shopify order context. So the call still lands with you when the shopper asks where an order is, wants a return, asks about an exchange, or needs an answer from your policies.
A customer calls at 3am about a late order. Another calls during a Black Friday queue because the tracking email did not help. Someone wants to know if a subscription issue can be fixed before the next shipment. If the service can only pass messages along, you pay for the conversation and then answer the same issue later. That is why cost is hard to compare. Minute plans look simple until longer calls, transfers, and repeat follow-up stack up. For a plain breakdown of reception pricing models, read how AI virtual receptionist cost is calculated.
Seth is built for Shopify brands. It answers instantly, looks at the caller, their orders, and what they said last time, then resolves the call or escalates it the way you choose.
Seth handles the calls stores actually get
- WISMO Seth looks up the caller and their Shopify orders, then gives the order status instead of asking your team to search for it later.
- Returns and exchanges Seth checks your policies, requests returns, and sends emails so the customer leaves the call with the next step.
- Subscriptions Seth answers subscription policy questions and escalates the cases that need a person or a connected helpdesk workflow.
- Product advice Seth answers pre-purchase questions from your website, help docs, and policies, and escalates when it is not sure instead of guessing.
- Inventory questions Seth answers from the information you provide, with real-time inventory available only as custom work. It can route uncertain questions to your team.
- Policy calls Seth explains shipping, return, exchange, and store policy details, including outside business hours. See what 24/7 virtual receptionist coverage changes.
Seth does not take payments on the call, cancel subscriptions natively, act as a human answering service, provide message-taking by people, or work as a chat product. When a call needs those things, Seth transfers the call, emails the issue, or creates a helpdesk ticket, for example in Gorgias.
How it works
Set up Seth in under 1 hour
Catalog2,352 productsSyncedyourstore.com394 pagesSynced
Voice and greeting"Hi, this is Seth."Change
Step 2
Seth learns your store
He reads your catalog, website and policies. You pick the voice.
Your Ringly number+1 (415) 555 0134Live
Forward your current number
Use your Ringly number
Move your number to Ringly
Step 3
Put Seth on your phone line
Forward your current number or use the one that comes with Seth.
Compare the published prices
Ringly.io has one plan for Seth, called Pay per call. See the current Ringly.io pricing. Only pay when Seth talks to a customer. A two-minute call and a nine-minute call cost the same. For vendor context, read Ruby receptionist alternatives for stores.
| Option | Price as published | What a store gets | Source |
|---|---|---|---|
| Ringly.io (Seth) | $99/mo for the first 50 phone conversations, then $1.99 per conversation | First 50 included, then $1.99 per conversation. Shopify order context, 24/7 AI agent, recordings, transcripts, and attributed revenue. | ringly.io |
| Ruby | $250/month for 50 minutes, $395 for 100 minutes, $720 for 200 minutes | Human receptionists, billed per minute. | ruby.com |
| Smith.ai | Starter $300/month for 30 calls, $11.50 per extra call; Basic $810/month for 90 calls, $10.50 per extra call; Pro $2,100/month for 300 calls, $8.50 per extra call | Human receptionists, billed per call after the plan allowance. | smith.ai |
| Abby Connect | $165/month for 50 minutes, $329/month for 100 minutes | Human receptionists, billed per minute. | abbyconnect.com |
| PATLive | $189/month for 100 minutes, $2.09 per additional minute | Human answering service, published as about 40 calls on its 100 minute plan. | patlive.com |
Prices read on September 30, 2026 from each vendor's own pricing page.
At 100 calls a month, the rule of thumb is that about 80% of calls end up billed, so 100 calls is about 80 billable, about $159/mo all in for Ringly.io. Smith.ai publishes Basic at $810/month for 90 calls, then $10.50 per extra call, so 100 calls is $810 + 10 x $10.50 = $915. Ruby, Abby Connect, and PATLive publish minute plans, so the bill depends on call length.
Seth resolves 65% of your support calls, or that month comes back as credit (after 90 days on Pay per call). 30-day money back guarantee. Cancel anytime. Try for free.
Shopify brands on Ringly’s AI phone support
88% of calls handled without a human at TechCraft Studio.
79% of calls resolved end to end at BioLongevity Labs.
1,595 calls answered in 90 days at Gear Rider, with no phone rep.
78% of calls resolved without a human at Luxevéria.
8 countries where Medivita runs phone support, on 1 Ringly account.
71% of calls resolved without a human at Herbionyx.
6.7x the phone volume at Hey Zeyla, with no new hire.
78% of calls resolved without a human at Vynzo.
Seth costs $99/mo for the first 50 phone conversations, then $1.99 per conversation. You only pay when Seth talks to a customer. Spam, wrong numbers, hang-ups, silent calls, callers passed straight to a human, and your own team testing are not billed. About 80% of calls end up billed, so 100 calls a month is about $159/mo all in.
No. There is no contract and billing is month to month. You can cancel in Settings → Subscription. On card billing the plan ends right away. On Shopify billing, Seth keeps working until the end of the paid period. You can also set a monthly spend limit in Settings, and Seth pauses when it hits the cap. There is also a 30-day money back guarantee on the $99 plan fee.
Most brands go live in under 1 hour. AI Coach sets up the integrations, so you do not need an engineer. You connect Shopify and your helpdesk, point Seth at your website, help docs and policies, then choose how calls should escalate. Signup, onboarding, setup and the demo calls made during onboarding are not billed.
Yes. During onboarding you set Seth up and Ringly generates demo calls, so you hear how Seth handles your store's questions before you pay. Try for free means free setup. You pay when you switch Seth on. You can also book a demo if you want to talk it through first.
Yes. Seth starts every call knowing who is calling, their Shopify orders, and what they said last time. It can look up an order and answer where-is-my-order questions during the call. Seth is built for Shopify brands, so it works with order data rather than just taking a message.
Seth escalates instead of guessing when it is not sure. You choose the escalation path: transfer to a human, email the issue, or create a helpdesk ticket. Seth answers from your website, help docs, and policies, plus Shopify order data on the call. If a request is outside what Seth does, it hands it off.
Seth answers outside business hours according to your escalation rules. It answers 24/7, including at 3am, instantly and with no hold queue. You can choose different escalation rules by business hours. For example, during open hours Seth can transfer to a human, and after hours it can email the issue or create a helpdesk ticket.
Yes, Seth can answer in other languages when set up for them. Medivita runs phone support in 8 countries on one AI account, with ten phone lines and four languages: English, German, Spanish, and Portuguese. For your store, language setup depends on your content, policies, and call flows.
Can Seth create Gorgias tickets?
Yes, Seth can create a helpdesk ticket, for example in Gorgias, when you choose that escalation path. You decide when that should happen. Seth can also transfer to a human or email the issue. The rule can differ by business hours, so calls during open hours and after hours can be handled differently.
Can I keep my own phone number?
Yes, you can keep your own phone number by forwarding calls to Seth. You can also use a number that comes with Seth if you prefer. This lets you keep the number already on your store, packaging, ads, and emails while Seth answers the calls. You choose what happens when a customer needs a human.
How is an AI phone agent different from a traditional call center?
Seth answers every call at once with no hold queue, 24/7, and starts each call with the caller's Shopify orders. A human call center staffs seats and can make sense when you want people handling every conversation. Seth fits routine support and sales-event peaks, and it escalates to your team by transfer, email or ticket.
Will an AI receptionist replace my support team?
No, it takes the routine phone work so your team can focus on calls that need judgment. Seth handles things like order lookups, returns and policy questions, then escalates when it is not sure. You choose the rules for when a human gets involved, including different rules for business hours and after hours.
How do I see what Seth did on each call?
Your dashboard keeps the recording and transcript of every call Seth handles, so your team can see what was asked and what happened next. It also shows attributed revenue. Orders placed after a call with Seth appear as Seth-attributed revenue, and brands typically see $10-$100 revenue per conversation attributed to Seth.