Managing a growing e-commerce brand is exciting until your phone starts ringing off the hook. Most ecommerce founders realize quickly that "WISMO" (Where Is My Order) queries eat up hours of productivity. These customer calls don't just drain your human agents; they stall your e-commerce sales by pulling sales teams away from high-value tasks.
If you are tired of manual call handling, it is time to automate the process with Ringly.io. By leveraging our specialized AI agent and voice AI, you can provide instant answers without increasing your call center overhead.
Why customers keep calling about orders
Customers hate being left in the dark. When a shopper hits the "buy" button, the anxiety of waiting begins. If they don't receive a clear confirmation or real-time updates, they pick up the phone. High call volumes are often a symptom of a gap in your customer experience strategy.
For many e-commerce businesses, these sales calls are actually just repetitive requests for order updates. When online retailers fail to provide proactive delivery updates, the burden falls on customer support. This leads to long wait times and a drop in customer retention.
How Ringly.io automates where is my order calls
The most effective way to manage e-commerce call traffic is through cloud telephony and crm integration. Ringly.io connects your Shopify, Magento, or WooCommerce store to an AI-powered system that can route calls based on order data pulled via api.
Our automated voice system can pull order details directly from your crm to provide tracking numbers or order history in seconds. This automated order look-up ensures that every call is answered round-the-clock, regardless of time zones.
Benefits of AI Phone Support + Shopify
- Real-time access to customer records for personalized support.
- Personalized messages delivered through the phone or via sms.
- Seamless flow of crm data to provide accurate automated responses.
- Ability to trigger an automatic callback if a live agent is preferred.
Using voice AI to improve customer experience
Implementing Ringly’s voice AI solution allows you to handle calls without needing a massive support team. This technology is highly scalable, making it perfect for peak seasons like Black Friday. Our AI agent can answer a query about an order status faster than a human can search a spreadsheet.
Furthermore, Ringly’s built-in analytics help you track KPIs like resolution rate and customer sentiment. You can also see exactly why people are calling and update your faq or store policies to prevent future customer calls.
Bridging the gap between sales and customer experience
A great customer experience is the best marketing. When you use Ringly to automate the "where is my order" query, your sales teams can focus on making calls that actually drive revenue. High-quality follow-up becomes easier when your crms are updated automatically with every interaction.
By providing automated responses through an omnichannel approach, including sms, you keep customers informed. This transparency builds trust and turns a one-time buyer into a loyal advocate for your e-commerce brands.
What to look for in a WISMO automation alternative?
When choosing a tool to handle your e-commerce business, look for deep integration capabilities. It should connect to your Shopify store and your crm flawlessly. Ensure it can pull order data in real-time and offers omnichannel support so no customer is left behind.
Conclusion
Reducing where-is-my-order calls isn't just about saving money; it’s about respect for your customers' time. By using Ringly’s voice AI and automated call technology, ecommerce brands can scale efficiently while keeping their human agents focused on growth.
How to start with Ringly
Getting started is simple for online stores looking to master their order volume. We designed our integration to be plug-and-play for e-commerce businesses so you can improve customer experience immediately.
- Start for free: Download the Shopify app to get started.
- Sync your data: Our system will pull order data via api to stay updated.
- Launch your agent: Your AI agent starts handling where is my order calls instantly.
Zero-risk performance guarantee
We believe in our results. That is why we offer a unique performance guarantee: you don't pay a cent until we successfully resolve at least 60% of your calls. We are committed to helping ecommerce businesses thrive by removing the burden of repetitive support.
Ready to reclaim your time? Book a call with our team today to see how Ringly.io can transform your support desk.
FAQs about our AI phone support
Does Ringly work with my current helpdesk? Yes. Ringly can escalate tickets to your existing helpdesk, and you have full control over what gets escalated. We work seamlessly with platforms like Gorgias, Richpanel, and others. For complex queries that the AI doesn't resolve, it creates a ticket with a full transcript so your team has all the context.
How does the AI handle order tracking? Our ai pulls data directly from Shopify to answer "where is my order" questions on every live phone call. This ensures a responsive customer experice without needing a full-time receptionist to manually look up tracking numbers.
Can I forward my existing number? Absolutely. You can use call forwarding to send your business calls to Ringly whenever you need us to handle the call, whether that is during peak hours or after business hours.
How do i get started? We offer a free trial so you can see how our ai-powered virtual receptionist service handles your phone lines and takes messages first-hand. Simply tell us about your business and connect your store to begin.
