Ecommerce support is very important in order to run a successful business, we all know that.
Tools like Richpanel promise us to help with setting up a good customer experience.
I think they offer a great product, but I would maybe also consider some other tools.
Some of the tools listed below offer things that Richpanel does not offer, or they simply have better features than Richpanel.
In this guide, I'll look at 10 Richpanel alternatives and when you should each one. At the end, I'll also give you my recommendation, depending on what you need.
After reading this post, you'll know exactly which tool is best for your Shopify store, so you can have:
- better communication with customers
- a better customer experience
- a faster response time than your competitors.
In the TLDR table, you'll find the 10 best options with features you should know.
TLDR of Richpanel alternatives
1. Ringly.io: AI phone support for Shopify stores

Best for: Shopify stores looking for the best way to offer 24/7 AI phone support. Ringly resolves on average ~70% of support calls on its own.
Did you know that 83% of your customers want to call you when they need help? People are less likely to buy when they cannot reach you.
Features:
- AI resolves an average of 73% of calls without human intervention
- Automated order tracking, returns/exchanges, and more to automate repetitive calls
- Integrates with 7,000+ tools
- 30+ languages supported
- Only pay when at least 60% of your calls are resolved (results based pricing)
Pros:
- Makes your support way cheaper and more effective
- Analyzes every call, so you don't need to track CSAT
- Speaks 30 languages and is available 24/7. (this alone is groundbreaking for ecommerce stores)
- Scales with you on autopilot.
Cons:
- Focused on phone support (you still need an extra tool if you want more channels)
Built for Shopify, you can install Ringly from the Shopify app store. It lets the AI phone support rep find info about your customers before the call even starts.
Ideal for: Shopify stores that want to "wow" customers on the phone (= common reaction for people who try Ringly). And also save a lot of money on support.
What's unique about Ringly.io: currently the only AI phone support tool for e-commerce (73% average resolution rate on over 2,100 Shopify stores).
They also have the most risk-free offer, where you only pay when the AI does its job. Ringly is the first option for brands that want to offer personalized support through voice.
Editors note: Ringly.io opened 5 spots for Shopify stores to pay $0 until AI resolves 60% of your support calls. You can book a call to claim it.
2. Gorgias: Purpose-built support for Shopify stores

Best for Shopify brands that need a native Shopify tool.
Features:
- Automated replies
- Revenue tracking tied to tickets
- Social media integration
- Order management within tickets
Pros:
- Built specifically for e-commerce workflows
- Tracks ROI from support interactions
- Easy Shopify setup
Cons:
- Limited reporting flexibility
- Can get expensive with high ticket volume
Pricing: starts at $10/month for 50 tickets
Shopify integration: Native and has real-time sync with Shopify order data and customer info
Ideal for Shopify stores that need end-to-end order management inside their helpdesk.
What's unique about Gorgias is that it ties support directly to revenue, which makes it easy to measure the ROI of every customer interaction.
3. Zendesk: Enterprise-grade support infrastructure

Best for medium to large e-commerce businesses that need reliability.
Features:
- Multi-channel support (email, chat, phone, social)
- Good reporting & analytics
- Custom help center and knowledge base
- AI-powered automation
- A lot of third-party integrations
Pros:
- Very scalable
- Older and proven platform
- A big ecosystem
Cons:
- Can be complex for small teams
- Per-agent pricing can get expensive fast
Pricing: from $55 per agent/month (Suite Team), higher tiers are available for advanced features.
Shopify integration: a native app that syncs order/customer data into tickets.
Ideal for e-commerce orgs that need more enterprise functionality.
What's unique about Zendesk: scalable (you will probably never grow out of Zendesk).
4. Re:amaze: Affordable, eCommerce-focused multi-channel support

Best for smaller to medium ecommerce brands that need affordable multichannel support.
Features:
- Support via email, chat, social, SMS
- Built-in chatbots and automations
- Shopify and WooCommerce integrations
- CSAT surveys and reporting
- Status page for store updates
Pros:
- Affordable multi-channel support
- Very good Shopify and WooCommerce integrations
- SMS support
Cons:
- Limited AI or enterprise automation
- Interface is not as good as tools like Intercom or Gorgias
Pricing: starts at $29 per staff/month
Shopify integration: allows viewing and editing of order info directly from tickets
Ideal for smaller ecommerce teams that need everything connected in one platform.
What's unique about Re:amaze is that it combines chat, SMS, and order management at a fraction of the cost of Zendesk.
5. Freshworks: Affordable automation for growing teams

Best for growing teams that need good automation on a budget.
Features:
- AI-powered chatbot (Freddy AI)
- Omnichannel support
- Automated ticket routing
- Ticketing collaboration
- A big app marketplace
Pros:
- AI and phone support included in lower tiers
- Good automation flexibility
- Gamification features
Cons:
- Interface can feel chaotic
- Not a lot of customization in cheaper plans
Pricing: free plan available, paid plans start at $15 per agent/month
Shopify integration: allows ticket creation and order updates directly from Shopify
Ideal for support teams scaling and that need AI and workflow automation.
What's unique about Freshworks is that it offers enterprise level automation to SMB budgets.
6. Help Scout: User-friendly, personal customer support platform

Best for smaller to medium stores that need simplicity and top tier customer support.
Features:
- A shared inbox for team collaboration
- A built-in knowledge base (SEO)
- Customer satisfaction ratings and reporting
- Live chat with proactive messaging
Pros:
- Very good UI and easy to use
- Good customer support reputation
- Most important features available in base plan
Cons:
- Limited customization options compared to enterprise tools
- Reporting could be more advanced
Pricing: starts at $20 per user/month
Shopify integration: connects customer history, order data, and automates responses
Ideal for businesses that need fast setup and a friendly, lightweight customer support tool.
What's unique about Help Scout is that it delivers a personal-feeling customer experience without the complexity of enterprise tools like Zendesk.
7. Kustomer: Customer-first, ecommerce CRM support

Best for bigger ecommerce brands that need more scale and automation.
Features:
- Timeline-based customer view
- Good automation and routing
- AI-powered chatbots
- Omnichannel support
Pros:
- Full view of customer journey in one interface
- Very good Shopify integration
- Supports refunds and orders directly in-app
Cons:
- More difficult to use
- More expensive and custom pricing
Pricing: custom based on what you need
Shopify integration: one of the best on this list, enabling full order management inside tickets
Ideal for ecommerce companies that manage thousands of customer interactions monthly.
What's unique about Kustomer is that it organizes support for people instead of tickets.
8. Crisp: budget-friendly all-in-one solution

Best for teams on a budget that need chat, bots, inbox, and KB in one place.
Features:
- Live chat
- Chatbot builder
- Shared team inbox
- Knowledge base integration
- Video/audio calling
Pros:
- A generous free tier (unlimited conversations)
- A lot of channels covered for the price
Cons:
- Advanced analytics/workflows are less advanced
- Feels more like “all-in-oneˮ instead of best-in-class
Pricing: free (unlimited conversations), paid from $25/workspace/month
Shopify integration: app available that syncs customer/shop data from Shopify
Ideal for value hunters and high-volume chat use cases.
What's unique about Crisp is that it offers unlimited conversations for free.
9. Tidio: Affordable live chat with AI automation

Best for smaller to medium ecommerce stores that need a simple chat + bots on a budget.
Features:
- Customizable live chat widget
- No-code chatbot builder
- Email marketing
- Mobile app
- Cart abandonment recovery
Pros:
- Easy to set up
- A lot of value for a cheap price
- Pre-built chatbot templates
Cons:
- Less analytics
- Limited for bigger teams
Pricing: free plan, paid starts at $29/month
Shopify integration: native app that surfaces cart/order data and triggers automations
Ideal for early-stage stores setting up support and simple automations fast.
What's unique about Tidio is that it has simple no-code bots + entry-level pricing.
10. LiveChat: Conversion focused chat solution

Best for teams that use chat as a sales channel and need conversion tracking.
Features:
- Live chat with product cards/images
- Chatbot for after-hours
- Cart abandonment tracking
- Reporting & analytics
Pros:
- Good sales assistance inside chat
- Very good agent and visitor experience
- Solid handoff from bot to human
Cons:
- More reliant on chat instead of a full helpdesk
- Add-ons will increase cost a lot
Pricing starts from $20 per agent/month (14-day free trial)
Shopify integration: app available that will share product links/cards from the Shopify catalog
Ideal for ecom teams that want to combine support + guided selling.
What's unique about LiveChat is that they offer a chat product with tools built for sales assistance.
What to look for in a Richpanel alternative (5 things)
- Make sure the tool you pick connects to your ecommerce platform.
- Does the tool offer multiple channels?
- Think of how much of your support AI can take over, and what tool offers that capability.
- Can the tool you pick scale without having to hire more humans?
- Does the pricing model fit your business?
Some context on Richpanel: Richpanel is a help desk and support tool that offers things like multi channel support, and AI employees.
They have been around for a while, so they are a proven platform, but there are still things it lacks, like AI phone support.
Conclusion: choose the right alternative to Richpanel for your ecom store
Switching from Richpanel is not just about finding a cheaper alternative. The goal should be to give your customers the best experience possible.
If you want AI phone support, Ringly.io is the best option.
If you want live chat I would use Gorgias or Crisp.
If you are a large brand Kustomer is the best option.
While deciding, keep your specific ecommerce use cases in mind and make sure the support platform you pick will:
- Make your customers happier
- Not cost you a fortune
That's it!
Want to bring your support to the next level? Pick one of the best Richpanel alternatives above to find the tool for your customer support needs.
Have questions about automating your phone support or integrating with Shopify? Discover how Ringly.io is helping merchants like you save time, cut costs, and help every caller.