If you are a merchant looking for the best phone support apps for Shopify, you are in the right place. I looked at the top voice platforms to show you which tool is the best phone support tool. This list helps you manage your customer service operations and see what apps for 2025 work best.
What is the best phone support app for Shopify?
The best tool for your Shopify store depends on what you need most:
To save time and money, pick Ringly.io because it uses AI to handle a call.
For teams that want to use AI for outbound sales, Consio is a choice to recommend.
If you want a stable phone for humans, Aircall is a top pick.
How to add a phone number to your store
You can add a phone number to your store by using a specialized app from the Shopify App Store.
Most of these tools give you a new toll-free or local business line. You just install the tool and link it to your Shopify store with apps to start taking customer calls. This makes your brand look professional and gives a customer a way to communicate with you.
TLDR of Shopify Phone Support apps
1. Ringly.io: AI phone support for shopify stores
Ringly has an AI agent that can handle things like a refund or an order edit. This changes how you pay for your support team. It acts like a full-time person from day one to make people happy.
The setup is fast. I got an active phone number in only 4 minutes. The system has native write access to your store. This means it can actually change an order or process a return. Most apps like this can only read data, but Ringly can resolve the issue on the call.
The tool focuses on a guaranteed resolution rate. You only start paying when the AI hits a 60% benchmark. This makes it a safe way to handle a customer and save on support costs.
Editor’s note: Want to hear some sample calls made for your Shopify store?
- Just paste your store URL
- Get sample calls in under 20 seconds (no email required)
- Listen to demo calls for my store
2. Consio: Outbound Sales & Agent Enablement for Shopify Stores
Best for: Shopify stores that need a platform capable of maximizing human-led outbound sales. And want to coach their sales team effectively.
Also read: Ringly vs Consio
Consio is built for making a call out to people. This tool helps your sales team do more work. It is like a big engine for your human sales team from the start.
This tool is not just for an inbound call. It helps an agent reach people using a power dialer. It also lets you track and review every interaction to help your team get better.
The setup links your data to find the best people to call. Performance is measured by how much money you recover. Pricing is based on how much you use the system.
3. Aircall: reliable telephony with in-call e-commerce context
Best for: Growing support teams handling moderate to high call volume. That need a human-centric phone system with live Shopify data pop-ups.
Aircall is for teams that want a stable system for human staff. It is a global platform that works well for large volumes. It is built for a team that needs to talk to every customer.
When a customer calls, the agent sees a window with the customer's order info. This interaction helps the team respond to a timely request. It does not have a chatbot to resolve calls alone, but it helps humans work fast.
The system is very stable for global calls. Pricing starts at $30 per license but you need at least three people. This makes the starting cost $90 each month.
4. Callflows – ai phone agent: the highly customizable autonomy engine
Best for: Medium-to-large Shopify stores needing 24/7 call deflection.
Also read: Ringly vs Callflows
Callflows is for stores that want 24/7 call deflection with a lot of control. It lets you build specific steps for the AI. It is great for a medium or large store.
You can set up unique agent skills to match your brand. The system provides a detailed review of every call. This helps you track the sentiment of each customer interaction.
The plan starts at $39 per month for 100 minutes. Extra minutes cost between $0.19 and $0.14. It is a good tool to handle many calls at once without hiring more staff.
5. Omakase.ai – voice AI agent: proactive conversational sales concierge
Best for: E-commerce brands dedicated to maximizing on-site conversion.
Also read: Ringly vs Omakase
Omakase.ai helps you sell more by using a voice AI on your website. It acts like a personal shopper for every customer. It is made for a brand that wants to grow.
The AI is trained to guide a customer and recommend a specific product. It works in both a voice and chat format. This helps turn your customer service into a way to make more money.
You only need your store URL to train the system. It reads your product catalog to become knowledgeable about your store. Pricing starts at $49 a month.
6. Shopdigits: mobile-native human call center
Best for: Small stores (1-3 employees) where the owner or agent frequently handles customer support calls.
Also read: Ringly vs Shopdigits
Shopdigits is for very small stores with one to three people. It turns your mobile phone into a professional business line. This is perfect for an owner who is always moving.
The app shows the customer's order history and cart right on your screen. This helps you give a professional reply even if you are away from your desk. It focuses on human efficiency rather than AI.
Pricing is a flat fee of $20 a month. It includes unlimited calls in the US and Canada. This is a way to get a professional brand voice at a low cost.
7. Heygena – mobile ai assistant: voice-activated owner data
Best for: Shopify store owners/founders who need a personal AI assistant for reports and customer data.
Also read: Ringly vs HeyGena
HeyGena is an AI assistant for the person who runs the store. You can call or text Gena to check your data. It helps you save time on looking at reports.
You can ask Gena about your order, inventory, or customer satisfaction. It gives you alerts if there is a dip in your sales. This tool helps the merchant more than the customer.
The setup is fast and connects to your analytics. It costs a flat fee of $50 each month. It is a 24/7 assistant for a busy owner.
8. Vocify – ai voice assistant: free on-site voice widget
Best for: Shopify stores looking for a zero-risk, front-end voice solution to boost conversions.
Also read: Ringly vs Vocify
Vocify adds a voice-guided assistant to your store. It helps answer a question before someone buys. This helps you grow your store in 2025.
The widget stays on your product pages to handle faqs. It uses high-quality voices from an API. This helps you communicate with shoppers and solve their doubts fast.
The app has a free plan to start. However, you must pay for your own API usage. This means the total cost depends on how many people use it.
9. Vinsi.ai: developer platform for custom voice automation
Best for: Large brands or developers needing a flexible, white-label platform to build a custom voice solution.
Also read: Ringly vs Vinsi.ai
Vinsi.ai is for a brand that needs something unique. It is a developer platform that lets you build custom flows. It is not a simple one-click tool.
You can link the AI to any external helpdesk or database. This is great for solving a complex ticket that other apps cannot do. It offers a lot of efficiency for large brands.
There is no public review profile for this on Shopify. It requires a developer's skill to set up. The pricing is custom based on what you need.
10. Unicall.ai – ai phone support: ultra-realistic voice & low-cost entry
Best for: Small-to-medium Shopify stores looking for a budget-friendly starting point for AI support.
Also read: Unicall vs Ringly
Unicall gives you 24/7 support with a realistic voice. It is a budget-friendly starting point for AI. It helps reduce customer frustration by sounding like a real person.
You can get it running in 5 minutes. It instantly gives you a dedicated US phone number. The AI syncs your order data in real-time to help with tracking.
The base plan is only $19 a month. However, extra minutes cost $0.20 each. This can get expensive if you get a lot of customer calls.
What to look for in a phone support app (4 things)
- Make sure the tool you pick connects to your current stack.
- Think of how much of your support AI should handle, and what tool offers that capability.
- Can the tool scale without hiring more humans?
- Does the pricing model fit with your business?
Conclusion
Choosing the right tool is not just about finding the cheapest tool. The goal should be to give your customers the best experience possible.
- If you want AI phone support for Shopify, Ringly.io is the best option. You only start paying when the AI resolves your support calls autonomously.
- If you’re on a budget (Lowest Entry Cost), Vocify is the right starting point.
- If you’re a larger or growing business (Customization & Scalability), Aircall is recommended.
While deciding, make sure the support platform you pick will:
- Make your customers happier (increase CSAT)
- Reduce handle time
- Not cost you a fortune
- Fit your cost module at 2-5x the volume
FAQs
Does Ringly offer a guarantee? Yes. You don’t pay until we resolve at least 60% of your calls autonomously.
Does Ringly work with my current helpdesk? Yes. Ringly can escalate tickets to your existing helpdesk, and you have full control over what gets escalated. Ringly works with platforms like Gorgias, Richpanel, and others.
How does the AI handle order tracking? Our AI pulls data directly from Shopify to answer "where is my order" questions on every live phone call.
Can I forward my existing number? Absolutely. You can use call forwarding to send your business calls to your team.
How do I get started? We offer a free trial so you can start without any risk.
