TL;DR (The Quick Take)
If you're looking for maximum outbound sales revenue and abandoned checkout recovery, Consio is a solid choice.
They build great tools for human sales teams to convert high-intent leads and track revenue.
- However, if your goal is to stop wasting $2,000/month on human agents just to handle repetitive "Where Is My Order" (WISMO) calls... Ringly.io is the better option.
Ringly is an AI agent that integrates with Shopify to resolve tickets (WISMO, Returns, Cancellations) without human help.
They offer a Guaranteed Resolution Rate of at least 60%, which Consio cannot match.
Also read: Best IVR apps for Shopify in 2026
At a Glance: Consio vs. Ringly.io
How does a standard VoIP tool compare to a dedicated AI Resolution Agent? See the breakdown below.
Deep Dive: Consio's Power Dialer & Sales Channel
Consio's strength is its AI-powered outbound phone platform. It is built for ecommerce teams to boost conversion rates and recover lost revenue.
The key features are designed to maximize human agent engagement on the phone:
- Power Dialer: This feature automates outbound phone dialing. It allows human reps to focus on live conversations and less on dialing logistics.
- Call Context & Tracking: They provide analytics, call recordings, and transcripts. This allows merchants to track sales channel performance and coach the team.
- Voicemail Drop: Agents can instantly drop pre-recorded voicemails to automate repetitive tasks.
The Takeaway: Consio is a great platform for human-led outbound phone sales. Meant to target high-value buyers and abandoned carts.
Ringly's Resolution Ecosystem
Ringly.io is an autonomous AI support platform. It focuses purely on inbound support to improve overall customer experience and loyalty.
The AI agent's ability to solve problems is built on the Shopify integration and actions:
- Full Write Access: Unlike Consio's AI (which routes), Ringly's AI agent can perform direct actions inside Shopify. Such as: initiating returns, exchanges, and processing refunds.
- Unique Insights: Ringly gives insights and analytics on every inquiry for continuous optimization.
- Custom Integrations: Ringly offers custom integrations beyond Shopify. This allows the AI to update your CRM or external platforms.
The Takeaway: Ringly's focus is on cost savings and scalability by automating a large part of phone support.
Pricing Models Explained: Usage vs. Performance
Understanding the pricing model is key to determining the long-term ROI.
The comparison clearly shows how Ringly’s model shifts the risk away from the merchant.
Where Consio Falls Short
- ❌ Systemic Cost: Consio's AI is built to route high-intent leads. This means you still have to pay human agents. This keeps the $50,000+ annual salary cost and impacts the overall customer experience.
- ❌ Mismatch of Purpose: It is a revenue-focused tool. Its human-like AI phone agent often acts as a qualifier/screener. It lacks the native "write-access" necessary to perform actions inside Shopify.
Meet Ringly.io: The AI Agent That Actually Solves Problems
Ringly.io is not just a "phone tool." Think of it as an autonomous AI agent that works directly for your Shopify store.
Most apps simply route phone calls to your cell phone. Ringly's human-like AI phone agent (Seth) answers the call and understands the customer's intent and the context of their inquiry. Because it's connected to Shopify, it resolves most issues without human help.
- ✅ True Resolution, Not Just Routing. Ringly can look up tracking numbers, initiate returns, and check inventory levels in real-time.
- ✅ "No-Human-Needed": Our AI-powered system handles an average of 73% of all support calls. You only step in for the complex 27%, which can be transferred or transformed into tickets.
- ✅ ROI-First Pricing: Ringly offers a Guaranteed Resolution Rate. If your agent doesn't resolve at least 60% of calls, you don't pay until it does. It's the only zero-risk model for AI phone support in the Shopify ecosystem.
Feature Showdown: Autonomous Returns Processing
How Consio Handles It
With Consio, the AI acts as a qualifier/screener. It gathers full context and then routes the phone call to a human agent.
The human must then log into Shopify and manually handle the return. This entire process takes 5–10 minutes of your agent's costly time.
How Ringly.io Handles It
The AI answers. The customer says, "I need to return this." Ringly verifies the order, checks your policy, and, using its native write-access to Shopify. Zero human time spent, zero routing required.
Frequently Asked Questions
Is Ringly.io cheaper than Consio?
For most merchants focused on support cost elimination, yes. Ringly.io offers performance-based pricing. By eliminating the need to pay human support agents, Ringly often reduces total support costs by 50% or more.
Can Consio process refunds like Ringly?
No. Consio does not have write access to perform actions inside Shopify. Ringly.io uses deep API integration to process refunds, returns, and exchanges autonomously.
Stop Answering the Phone. Start Solving Problems.
Join the other Shopify stores switching from Consio to Ringly.
Ringly also offers free 1:1 help and white-glove onboarding for every Shopify merchant:
