If you run a growing Shopify store, you know that customer calls are a mixed bag.
They're a great way to help people out, but they can also pile up fast. It gets even tougher when most calls are the same few questions, like "Where's my order?"
As your store gets bigger, so does the number of calls. This can pull you and your team away from tasks that actually grow your business.
The good news is, there's a better way to manage this.
A Shopify AI call answering app can offer 24/7 support, give your team a break, and make sure your customers always get quick, correct answers.
This guide will walk you through the best options in 2026 to help you find the right one for your store.
What is a Shopify AI call answering app?
Think of a Shopify AI call answering app as more than just a voicemail or a robotic menu.
It's a smart assistant that uses AI to have surprisingly natural phone conversations with your customers.
The real magic is its direct link to your Shopify store's backend. This connection is what makes it so useful.
By tapping into your store’s data, the app can see real-time order information, look up product details, and check shipping statuses. This lets it answer specific customer questions right away, without needing you to step in.
The main idea is to automate common support calls, so your team can focus on the trickier issues that need a human touch. To give you a clearer picture, here’s a look at how it all works together.
How we chose the best Shopify AI call answering app options
To build this list, we focused on what actually helps busy Shopify store owners. We didn't get distracted by flashy features; we looked for what works well in the real world and is easy to use.
Here's what we looked for:
- Deep Shopify integration: The app needed to do more than just pick up the phone. We wanted tools that could pull live order data, understand your products, and even help with returns or exchanges.
- Easy setup: You don't have weeks to spend on a complicated setup. We picked apps that have a simple, no-code installation you can get running in minutes.
- AI quality and resolution rate: How natural does the AI sound? And more importantly, does it actually solve the customer's problem? We checked each app's track record for handling issues without needing to pass the call to a human.
- Core features and customization: We also looked at the extras that can make a real difference, like support for multiple languages, customizable AI voices, and clear options for escalating a call to a person when needed.
A quick comparison of the top Shopify AI call answering apps
For anyone who wants a quick summary, here’s a table comparing our top picks.
The 5 best Shopify AI call answering apps
Here’s our detailed breakdown of the best AI call answering apps for your Shopify store.
1. Ringly.io
Ringly.io was made specifically for Shopify stores, offering a capable AI phone agent named Seth. It’s designed to handle the most common support tasks like order tracking, returns, and product questions, and it does it all 24/7.
With a setup that takes just three minutes and support for over 40 languages, it’s a great choice for businesses that want to scale their customer service without hiring more people.
What we like:
Ringly.io's AI, Seth, has a solid track record, resolving an average of 73% of calls on its own across more than 2,100 stores.
The setup is also super fast and code-free, you can get it working in the time it takes to make a coffee. Plus, it has a unique guarantee: you pay nothing until it resolves at least 60% of your first 100 eligible calls.
What to consider:
For a very small store with only a few calls each month, the entry-level Grow plan might be more than you need.
Pricing:
- Grow: $349/month for 1,000 minutes.
- Scale: $1,099+/month for 3,000+ minutes, including custom setup and a private Slack channel.
Why we chose it: We picked Ringly.io as our top choice because it offers a complete and easy-to-use solution for Shopify. The deep integration, high resolution rate, and risk-free guarantee make it a strong option for any store looking to automate phone support.
2. Shopbot
Shopbot is a flexible AI assistant for Shopify that answers customer calls by pulling live data from your store.
One of its main perks is the included on-site chatbot, which lets you manage two important support channels from one app. It also supports over 20 languages, making it a good pick for stores with customers around the world.
What we like:
The combination of an AI phone agent and a chatbot is a great value, helping you offer a consistent experience on different channels. It automatically syncs with your Shopify catalog, so it always has the latest info on your products, prices, and stock levels.
What to consider:
The per-minute and per-chat fees on top of the monthly subscription can make costs a bit unpredictable, especially during busy seasons.
Pricing:
- Starter: $39/month for 100 voice minutes and 200 free chats.
- Growth: $99/month for 300 voice minutes and 300 free chats.
- Scale: $349/month for 1,000 voice minutes and 2,000 free chats.
- *Additional fees of $0.30/minute and $0.05/chat apply to all plans.*
Why we chose it: Shopbot is a solid option for stores that want to automate both phone calls and live chat without juggling two different apps. It’s an efficient way to cover multiple customer service areas.
3. Ava AI
Ava AI offers an AI-powered phone agent that doesn't just answer questions, it can also take action. Its most interesting feature is the ability to edit and update orders live during a call, something that almost always needs a human agent.
This lets customers make changes to their orders quickly, which can really improve their experience.
What we like:
The live order editing feature is a handy tool that can save your team a lot of time and cut down on customer frustration. You can also customize the AI's responses to match your brand's voice, helping you maintain a consistent feel.
What to consider:
The app only officially supports English, which could be a limitation for stores that sell globally. As a newer app, it might not have all the advanced features of more established platforms.
Pricing:
- AVA Pro: $29/month, which includes 100 free minutes. Additional usage is billed at $0.09/minute.
Why we chose it: If your customers often call to change their orders, Ava AI could be a huge help for your business. Its unique ability to handle live order edits makes it a valuable tool for that specific need.
4. Consio
Consio describes itself as a complete "call platform for ecommerce," built for both inbound support and outbound sales. Its AI Voice Agent is on call 24/7 to answer customer questions.
At the same time, its outbound power dialer helps you run campaigns to specific customer groups, like those who abandoned their carts or your top VIPs.
What we like:
Consio's mix of support and sales is what makes it stand out. The outbound power dialer is a great tool for reaching out to customers and recovering sales you might have otherwise lost. It also connects with popular marketing tools like Klaviyo, which lets you create very targeted call campaigns.
What to consider:
Its features might be too much for a store that just wants to automate support. The focus on outbound calling makes it less of a fit if your only goal is to lighten your support team's workload.
Pricing:
- Free: Setup account and campaigns for free.
- $30 Plan: $30/month for 100 minutes of calls.
- $60 Plan: $60/month for 400 minutes of calls.
- $120 plan: $120/month for 1000 minutes of calls.
- *Additional usage is billed at $0.10/minute.*
Why we chose it: Consio is the right choice for stores that see phone calls as a way to make money, not just a support channel. It’s perfect for teams that want to blend automated support with proactive sales calls.
5. Unicall.ai
Unicall.ai is all about delivering a human-like, branded voice support experience. The platform gives you smart voice agents that are trained for e-commerce and can handle common questions about order status and returns.
The main goal here is to make the AI conversations feel as natural as possible.
What we like:
The platform’s biggest strength is its focus on high-quality, realistic voices, which can help build trust with your customers.
It offers a simple solution for automating common support tasks and providing 24/7 phone support without a lot of fuss.
What to consider:
According to some user feedback on the Shopify App Store, the platform may be better suited for basic tasks and might not yet have the deeper features of some competitors.
Pricing:
- Launch plan: $19/month plus $0.20/minute.
- Scale plan: $49/month plus $0.15/minute.
- Accelerate plan: $299/month plus $0.12/minute.
Why we chose it: Unicall.ai is a good entry-level option for stores just starting to look into AI phone support, especially if having an agent that sounds very human is a top priority.
Tips for choosing the right Shopify AI call answering app for your store
To pick the right app, you first need to understand what your store actually needs. Before you decide, take a look at your current call patterns. Figure out the top 2-3 reasons customers call you.
This will help you find an app that's good at handling your most frequent questions.
It's also a good idea to find a solution that can grow with you. As your business expands, you might need features like multilingual support or the ability to handle more calls.
Thinking about this now can save you from having to switch platforms later on.
Visual learners might find it helpful to see how these tools work in practice.
The video below offers a step-by-step guide on how you can automate your customer service with AI, giving you a clearer picture of the setup process.
A video tutorial showing how to set up and use an AI tool to automate customer service for a Shopify store without any coding.
The value of a 24/7 Shopify AI call answering app
A Shopify AI call answering app can help improve customer service, save time, and allow your business to grow more efficiently. It’s about meeting your customers where they are and giving them the help they need, right when they need it.
Automating those repetitive calls means every customer gets a fast answer, day or night. While every app on this list has its strengths, Ringly.io stands out for its deep Shopify integration, proven results, and simple setup.
Ready to see how an AI phone agent can change your customer support? Try Ringly.io for free and get set up in just three minutes.
Frequently Asked Questions
How much does a Shopify AI call answering app typically cost?
Prices can vary quite a bit. Some apps offer plans starting around $19-$39 per month, often with added per-minute fees. More comprehensive solutions like Ringly.io have plans like their Grow plan at $349/month for a larger bundle of minutes, designed for stores with higher call volumes.
How long does it take to set up a Shopify AI call answering app?
It depends on the app. Some are designed for speed and simplicity. For example, you can get Ringly.io up and running in about three minutes without writing any code. Others might require a bit more configuration to get started.
Can a Shopify AI call answering app handle languages other than English?
Yes, many can! It's a key feature for stores with international customers. Ringly.io supports over 40 languages, and Shopbot supports over 20. However, some newer apps like Ava AI currently only support English, so it's important to check before you choose.
What happens if a Shopify AI call answering app can't answer a customer's question?
A good app will have a clear process for this. If the AI gets stuck or the customer asks for a person, the call is smoothly transferred to one of your human team members. This ensures that complex or sensitive issues still get the personal attention they need.
Will using a Shopify AI call answering app feel impersonal to my customers?
That's a common concern, but modern AI has come a long way. The best apps use very natural-sounding voices and can be customized to match your brand's tone. The goal is to provide a quick, helpful answer, which often leads to a better customer experience than waiting on hold.
Can a Shopify AI call answering app access my store's order information?
Absolutely. That's one of their biggest strengths. By integrating directly with Shopify, these apps can pull live data to answer specific questions like "Where is my order?" or "What's the status of my return?" without needing any help.
