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The AI customer support phone agent for Shopify

Let an AI phone agent run your Shopify store's customer support

Ringly.io has won the bubbleCon Awards in 2024 for Most Innovative App
Ringly.io has won the bubbleCon Awards in 2024 for Most Innovative App
Ringly.io has won the bubbleCon Awards in 2024 for Most Innovative App

I've been in e-commerce long enough to know that customer support can make or break your online store. What if I told you there's a way to handle customer calls without hiring a support team?

What humans cost you

Let's be real. Traditional customer support is a nightmare:

I've seen Shopify store owners spend all their margin trying to manage customer calls. There's a better way.

Watch this video to see how Ringly.io can put your e-commerce support on autopilot:

Your new AI calling agent for Shopify

The AI phone agent from Ringly.io isn't just another AI tool. It's built to:

How it works

Your AI phone agent:

A quick case study

Sarah, a Shopify store owner selling custom jewelry, had a lot of support calls. After using our AI phone agent:

Why Shopify stores choose Ringly.io

Start for free

FAQs AI support agent

Is this just a chatbot?
No. This is a sophisticated AI voice agent that understands context, tone, and nuance.
Will it replace my entire support team?
Not completely. It handles routine inquiries, letting your team focus on complex issues.
How quickly can I set it up?
Most Shopify stores are live with Ringly.io in a couple of hours.
Can customers still speak to a human if they prefer?
Absolutely. The AI can just transfer calls to human staff when needed. You can switch this feature off though if you want to.

These brands trust Ringly to handle their support calls

8Motiv perfumes runs all  phone support by AI
How TechCraft Studio resolves 78% of its support calls on autopilot
Reef Telecom deflects 76% their support calls

How Seth resolves 70%+ of your brand’s phone calls

Train Seth on your store, then improve results every week from real calls.
1. Add knowledge

Upload all your business’s knowledge

Add your website, help docs, FAQs, or paste text. Add specific rules as well. Ringly keeps your website synced automatically.

No “prompt engineering” needed.
2. Link Shopify

Find orders in Shopify, request returns, recognize customers

Connect Ringly to Shopify to let Seth:
- Solve WISMO calls
- Request returns in Shopify
- Identify the customer he’s on the phone with.
Chat interface showing a conversation where an assistant finds customer John Wick in Shopify, confirms order number 26157, and provides its status and shipping details.
3. Set up escalation

Seth resolves what he can and escalates the rest

Seth can transfer the call to your team or email the support issue.

Set business hours to let Seth know if your team is online.
Customer service interface showing options if Seth can't resolve the conversation: transfer call during business hours to +1 415-222-3434 or email support at info@ringly.io after hours.
4. Connect and go live

Keep your current phone number, helpdesk, and workflows.

Seth fits into how you already run support, and escalates calls when a human needs to take over.
Bring your number (or get one)
Route calls your way
Escalate into your helpdesk
Shopify app of Ringly.io
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Microsoft Outlook logo featuring a blue envelope with a stylized letter O.
5. Track and improve

Track everything that happens. Seth gets smarter every week.

Once live, Ringly tracks resolution rates, shows what people call about most, and shows any knowledge gaps.

You can dive into any phone call, seeing exactly what the AI did.

Let Seth handle the calls your team shouldn't

Go live in under an hour. Escalates only when needed.
Ringly dashboard showing Seth AI support performance with resolution rate 73%, escalation rate 20%, deflection rate 80%, and a performance funnel visualizing inbound, resolved, escalated, and unresolved calls.