Running a Shopify store? Then you probably know the feeling. The phone rings while you're busy packing an order, and by the time you can answer, they've hung up. It’s a constant juggle, and it feels impossible to keep up. In fact, stats show that nearly 62% of calls to small businesses go unanswered.
That’s a mountain of missed sales and unhappy customers, especially when they’re calling after you’ve closed for the day.
AI-powered Shopify voice agents offer a solution, turning the phone into a hands-free, 24/7 sales and service channel. But it's not always a perfect solution.
We’ve waded through the top options out there to give you a clear, no-fluff comparison. This guide will help you pick the right tool for your store, whether you’re a tech whiz or just want something that works right out of the box.
What are Shopify voice agents?
These are not traditional automated phone menus. We’re not talking about those frustrating “press one for sales” IVR systems that often lead to a poor customer experience.
Think of a Shopify voice agent as an AI-powered employee who works the phones. They use advanced natural language processing to have actual, human-like conversations with your customers.
Their key capability is connecting directly to your Shopify store’s data. To clarify the difference, this infographic breaks down how modern voice agents stack up against older IVR technology.
This allows them to handle significant tasks. A customer calls and asks, “Where’s my order?” The voice agent can look it up in real-time and give them an exact status update. Someone wants to start a return? The agent can process it right on the call.
They can answer common questions about your products, shipping policies, and anything else you train them on. It’s all about providing instant, personal-feeling phone support without you or your team having to pick up every single call.
Our criteria for the best Shopify voice agents
To keep this comparison fair and genuinely useful, we graded each tool on five things that really matter to a busy store owner. No marketing fluff, just the essentials.
Here’s what we looked at:
1.Shopify integration depth: How well does it actually talk to your Shopify store? Can it pull up order details, product info, and customer data instantly, or does it need a bunch of workarounds?
2.Call resolution quality: Can the AI actually solve the customer's problem? We’re looking for agents that can handle common questions from start to finish without needing to pass the call to a human.
3.Ease of setup: How quickly can you go from signing up to having a working agent on your phone line? We prioritized tools that don’t require a computer science degree to get running.
4.Customization and branding: Can you make the agent sound like it’s part of your brand? The voice, tone, and answers should feel like a natural extension of your store, not a generic robot.
5.Pricing and ROI: Is it worth the money? The best tools should offer clear pricing and a solid return on investment by saving you time, cutting support costs, and maybe even closing a few sales.
The top 5 Shopify voice agents for 2026 at a glance
Before we get into the nitty-gritty, here’s a quick overview of how our top picks stack up. This should help you get a feel for which ones might be the right fit for your business.
A deep dive into the 5 best Shopify voice agents
Alright, let's get into the details. Here’s a closer look at each of our top 5 picks.
1. Ringly.io
Description: Ringly.io provides a specialized AI phone agent named "Seth" that’s built from the ground up for handling customer support calls for Shopify stores. It focuses on being a 24/7 phone rep that can autonomously handle the most common inbound calls.
It has a track record of resolving over 73% of calls without human help across more than 2,100 Shopify stores. Its power comes from a deep, native integration that lets it pull live data for order tracking, returns, and FAQs.
Pros and Cons: A key advantage of Ringly.io is its ease of use. The no-code setup takes about three minutes, which is a huge plus for anyone who isn’t super technical.
Because it’s built just for Shopify, the conversations Seth has are incredibly accurate and relevant. It’s purely a voice solution, so if you’re also looking for an on-site text chatbot, you’ll need a separate tool.
Pricing:
- Grow: $349/month for 1,000 call minutes, self-learning AI, and advanced analytics.
- Scale: $1,099+/month for 3,000+ minutes and dedicated support.
- The company offers a guarantee where users pay $0 until Seth resolves at least 60% of calls. This provides a risk-free way to see if it works for your store.
2. Omakase.ai
Description: Omakase.ai is an AI shopping assistant that works like an associate in a physical store. Its setup process involves scraping your store's URL to learn about your products and policies, so training is quick.
It's also multimodal, meaning it can use voice, chat, and even visuals to help customers with things like personalized product recommendations and comparisons right on your website.
Pros and Cons: Omakase.ai shines with its fast, URL-based setup and its clear focus on driving sales. It's great for guiding customers through their shopping journey. A user review on its Shopify App page mentions that it’s currently limited to English and Japanese, which could be a factor if you sell to a wider international audience.
Pricing:
- Intern: $49/month for 100 monthly conversations.
- Associate: $149/month for 1,000 conversations.
- Principal: $399/month for 5,000 conversations (listed as a launch special).
3. Dialzara
Description: Dialzara is a more general-purpose AI phone receptionist designed for any small business, not just e-commerce. Its main job is to catch missed calls and act as a 24/7 front desk. It stands out with customization, offering over 50 different voices so you can find one that matches your brand’s vibe.
Pros and Cons: The versatility and huge selection of voices are definitely Dialzara's strong suits. It also gives you all the call recordings and transcripts you need to see what your customers are asking about.
The flip side is that it’s not a native Shopify tool. To get it to pull live order information, you'll need to connect it through a third-party tool like Zapier or Make.com. This is an additional setup step to enable direct data access from your store.
Pricing:
- Business Lite: $29/month for 60 minutes.
- Business Pro: $99/month for 220 minutes.
- Business Plus: $199/month for 500 minutes.
- They offer a 7-day free trial to test it out.
4. SISTA AI
Description: SISTA AI offers an AI sales agent and voice support, and its big selling point is its ability to connect with a ton of other tools. Beyond Shopify, it can plug into things like Google Calendar, Zendesk, and Salesforce, making it a potential hub for your business operations.
It has some cool features like voice-activated product search and a context-aware assistant that knows what a customer is looking at on your site.
Pros and Cons: The main advantage here is the massive integration ecosystem. If your store runs on a dozen different apps, SISTA AI could be the glue that holds them together. The customization options for the agent's look and feel are also solid.
The main thing to consider is that it's a relatively new app, having launched in August 2025. As of now, it doesn't have any customer reviews on the Shopify App Store.
Pricing: The app is listed as "Free to install," but it operates on a "Pay As You Go" model. Your usage-based charges are billed externally by SISTA AI, so you’ll want to get a clear picture of what those costs look like before committing.
5. Voiceflow
Description: Voiceflow operates differently from the other tools. It’s not an agent you can buy off the shelf; it's a platform for building your own custom voice agents. This is the choice for teams that have developers and want total control over every single detail of the conversation.
It provides a visual builder and even has templates like a "Shopify Order Checker" to give you a head start.
Pros and Cons: The biggest pro is its infinite flexibility. You can build an agent that does exactly what you want, how you want. The con is that this flexibility comes at a cost, both in time and technical skill.
It requires development work to design, build, integrate, and maintain your agent. It’s not a plug-and-play option and is best for larger businesses with dedicated tech resources.
Pricing:
- Starter: A free plan for individuals to experiment.
- Pro: $60/user/month for professional builders.
- Business: $150/month for small teams.
- Enterprise: Custom pricing for large teams needing advanced security and features.
Tips for choosing the right Shopify voice agent for your store
Feeling a little overwhelmed by the options? Don't worry. Here are a few simple questions to ask yourself to find the perfect fit.
- What's your biggest headache? Are you drowning in "where's my order" calls and just need to reduce support tickets? A dedicated support tool like Ringly.io may be a good option. Or are you trying to guide shoppers to the right product and boost conversions? A sales-focused assistant like Omakase.ai might be a better fit.
- How tech-savvy are you? Be honest about your tech skills. If you don't have a developer on standby, a no-code solution that sets up in minutes is a strong consideration. If you have a full tech team ready to build something custom, a platform like Voiceflow opens up a world of possibilities.
- What's your call volume? How many calls do you actually get? A store with a few dozen calls a month has very different needs than one with thousands. Look at the pricing plans and see how your volume matches up with the included minutes or conversations to figure out your potential ROI.
- Does it sound like your brand? This AI is going to be a voice for your brand, so it needs to sound right. Take advantage of the free trials from tools like Dialzara to actually hear the agents in action. Make sure the quality and customization options align with the personality you’ve built for your store.
The impact of voice agents on e-commerce
Voice AI is no longer a futuristic concept; it is an accessible and powerful tool for Shopify stores of any size. These are not just chatbots with a voice; they are becoming digital employees that can work around the clock.
For a practical look at how this technology works, the video below demonstrates how an AI voice agent can be integrated with a Shopify store to automate customer support calls.
By handing off repetitive calls, you can reduce operational costs and give customers the instant answers they expect. This frees up you and your team to focus on tasks that grow your business, like marketing, product development, and building relationships with customers.
Each of the tools discussed offers a different approach, from the e-commerce-specific focus of Ringly.io to the broad customizability of Voiceflow, allowing you to choose the best fit for your store's needs.
Frequently Asked Questions
What exactly are Shopify voice agents?
Think of them as smart, AI-powered employees for your phone line. Unlike old "press one for sales" systems, they have human-like conversations and connect directly to your Shopify data to answer questions like "Where's my order?", process returns, and provide 24/7 support without you lifting a finger.
How much do Shopify voice agents typically cost?
Prices vary a lot. Some tools start as low as $29/month for limited minutes, while more specialized e-commerce solutions like Ringly.io are around $349/month for higher volume and deeper Shopify integration. Others, like SISTA AI, use a pay-as-you-go model.
How long does it take to set up Shopify voice agents?
It depends on the tool. No-code solutions built specifically for Shopify, like Ringly.io, can be up and running in about three minutes. More general tools might take 15-30 minutes to configure, while developer platforms like Voiceflow can take hours or even days to build and integrate.
Can Shopify voice agents handle complex customer issues?
Generally, no. Their strength is handling common, repetitive questions like order status, returns, and FAQs. For complex or emotional situations, the best Shopify voice agents are designed to recognize their limits and smoothly transfer the call to a human agent.
Do I need to be a developer to use Shopify voice agents?
Not at all for most of them! Many of the best options, including Ringly.io and Dialzara, are no-code platforms designed for store owners. However, a tool like Voiceflow is a developer platform, giving you total control but requiring technical expertise to build your own agent from scratch.
How do Shopify voice agents integrate with my store's data?
The best ones offer a native Shopify app or deep integration. This allows them to access real-time information about orders, products, and customer details directly from your store. Others might require a third-party connector like Zapier to pull in that same data, which adds an extra setup step.
