Managing support for your Shopify store is a lot of work. You have to handle customer calls and answer the same questions every day. Most people use a basic chatbot or an AI chatbot to help. But text is not enough for everyone.
Some customers want to hear a voice. That is why Shopify AI voice support is becoming so popular. It lets you answer customer questions over the phone without hiring a team. This helps you to increase sales while saving money at the same time.
In 2026, the best AI tools feel like real people. They are smart, fast, and always ready to help. If you want to scale your store, you need a voice agent that works for you. Let's look at why you might want to start using Voice AI for your store.
What is Shopify AI voice support
You can see AI voice support as an AI employee that talks to your customers. It uses AI-powered voice technology to have real voice conversations. When someone calls your store, the AI voice agent picks up right away. The latest AI models don't sound like a robot anymore.
Our agents use ElevenLabs voices to sound human-like and friendly. (best TTS currently available) Ringly agents can handle customer interactions on their own. They connect to your Shopify store to see what is happening. This means your agent can help with things like order tracking or product questions.
It is different from a regular bot. A standard chatbot only sends text messages. An AI phone system can listen and speak. This improves customer feelings because they get help in real-time. It also makes your brand look professional and big.
How to add AI voice to your store
Setting up Ringly on your Shopify store is very easy. You can find the app in the Shopify app store with just a search. It is made to be easy to set up, so you do not need to be a tech expert. You just install it and follow the simple steps to get started.
When you start, the app needs access to your store’s data. This is a normal part of the integration process. It lets the AI assistant learn about your products and inventory. By looking at Shopify's data, the AI voice agent can answer customer questions correctly every time.
You can also teach the bot by adding your own FAQs. You might want to look at the featured images gallery to see how the system looks for users. You can pick a voice that fits your brand voice perfectly. Ringly uses AI-powered voice tech to make sure it sounds human and friendly.
After a quick bit of training, your AI voice is ready to talk. It starts answering questions and tracking orders right away. This helps you deliver fast support without any delay. You can even start with a free trial to see how much it helps your business.
Editor’s note: Want to hear some sample calls made for your Shopify store?
- Just paste your store URL
- Get sample calls in under 20 seconds (no email required)
- Listen to demo calls for my store
Can AI agents answer customer phone calls
Yes, they can. An AI voice agent is like having a person in your call center all day and night. It can handle customer calls for many different things. This allows your team to focus on more complex tasks that need a human.
Why your Shopify store needs an AI voice agent
Every Shopify store wants to improve customer service. If you deliver fast answers, your conversion rates go up. Customers feel safe buying from you when they get help right away. It is all about improving customer interactions.
An AI agent can also help you to increase sales. If a customer has a question about a product, the AI can answer it. This helps them decide to buy. It is a great use case for any growing store.
Using automation helps you save on support costs. You only pay for the software, not a whole team of people. This lets you spend more money on marketing. It helps with ecommerce scaling without the usual headaches.
What to look for in a Shopify AI voice support alternative
If you are looking for apps like the ones you see online, consider checking out Ringly. It is a great alternative to basic tools. It offers a seamless integration with your existing systems. It is built to handle customer inquiries with high accuracy.
A good choice will also help you improve your support workflow. It should be able to handle complex cases when they come up. If it can't solve a problem, it should send it to your support team. This keeps everything organized in your inbox.
Conclusion
Using Shopify AI voice support is one of the best ways to grow in 2026. It helps you stay on-brand and always available. You can automate the boring stuff and focus on your big goals. It makes the customer experience much better for everyone.
Whether you need to handle product questions or tracking, AI can do it. It is a smart way to manage your store without working 24/7. Your customers will love the fast and helpful service. It is time to make your store talk.
FAQs
Does Ringly offer a guarantee? Yes. You don’t pay until we resolve at least 60% of your calls autonomously.
Does Ringly work with my current helpdesk? Yes. Ringly can escalate tickets to your existing helpdesk, and you have full control over what gets escalated. Ringly works with platforms like Gorgias, Richpanel, and others.
How does the AI handle order tracking? Our AI pulls data directly from Shopify to answer "where is my order" questions on every live phone call.
Can I forward my existing number? Absolutely. You can use call forwarding to send your business calls to your team.
How do I get started? We offer a free trial so you can start without any risk.
