AI chatbots are transforming ecommerce in 2025, helping businesses increase sales by up to 48% while improving customer support and reducing operational costs. These tools provide 24/7 instant responses, recover abandoned carts, and streamline customer interactions. Below are the top 7 AI chatbots driving ecommerce growth:
- Tidio: Multi-channel support, cart recovery (21%), and 23% sales boost starting at $29/month.
- Zendesk AI: Automates 50% of queries, reduces costs by 30%, and offers omnichannel support from $19/month.
- Octane AI: Personalized quizzes for product recommendations, boosting revenue by up to 28% ($99–$499/month).
- Gorgias: AI helpdesk integrating with ecommerce platforms, automating 40% of tasks, starting at $10/month.
- ManyChat: Social media chatbot for platforms like Instagram and WhatsApp, starting at $15/month.
- HubSpot Chatbot Builder: Sales automation with CRM integration, improving lead quality by 32% (Free–$1,200/month).
- Ringly.io: AI phone support with 35% cart recovery, real-time voice assistance at $0.15–$0.25/minute.
Quick Comparison
| Chatbot | Key Features | Pricing | Impact |
|---|---|---|---|
| Tidio | Multi-channel, cart recovery | $29/month | +23% sales, 21% cart recovery |
| Zendesk AI | Query automation, omnichannel | $19/month | -30% costs, +20% satisfaction |
| Octane AI | Personalized quizzes, zero-party data | $99–$499/month | +28% revenue, +15% order value |
| Gorgias | AI helpdesk, task automation | $10–$900/month | -35% response time, +18% satisfaction |
| ManyChat | Social media chatbot | $15/month | +25% repeat purchases, -40% workload |
| HubSpot | CRM-integrated sales automation | Free–$1,200/month | +32% lead quality, +24% conversions |
| Ringly.io | Voice-based AI, cart recovery | $0.15–$0.25/min | +35% cart recovery, 24/7 support |
These tools make it easier for ecommerce businesses to provide fast, personalized support while driving sales and improving efficiency. Read on to explore how each chatbot works and its unique benefits.
Every Ecommerce Store Owner Needs a Chatbot in 2025!
1. Tidio: Multi-Channel Customer Support
Tidio brings together live chat, email, Facebook Messenger, and Instagram into a single, easy-to-use dashboard. This streamlined approach allows businesses to manage customer interactions across multiple platforms without missing a beat.
One standout feature is Tidio's real-time order tracking, which integrates seamlessly with platforms like Shopify, WooCommerce, and BigCommerce. This means customers receive instant updates on their orders, helping reduce support tickets and improving overall efficiency.
Here’s a quick look at how Tidio impacts ecommerce performance:
| Performance Metric | Average Impact |
|---|---|
| Response Time | 40% reduction |
| Cart Recovery Rate | Up to 21% |
| Sales Conversion | 23% increase |
| Customer Satisfaction | 20% improvement |
Its automated cart recovery system is a game-changer, reclaiming up to 21% of abandoned carts. That translates directly into more revenue for online stores.
Tidio also integrates with over 20 essential ecommerce tools, including popular platforms like Mailchimp, Klaviyo, and Google Analytics. This makes it easier for businesses to connect their marketing and analytics workflows, improving operational efficiency.
Another highlight is Tidio's visual chatbot builder. It’s user-friendly and doesn’t require any coding skills, making it accessible to businesses of all sizes. Store owners can set up custom automation flows for tasks like product recommendations, inventory checks, shipping updates, and return requests.
Tidio’s AI-powered chatbots handle up to 70% of routine customer queries, giving human agents more time to tackle complex issues. With a 4.7/5 rating from over 1,500 reviews on Shopify's App Store, it’s clear that users appreciate its effectiveness.
Pricing starts at $29/month for advanced features, and there’s also a free plan available for those just getting started.
2. Zendesk AI: Customer Service Automation
Zendesk AI streamlines ecommerce customer support by automating responses, helping businesses save money while keeping customers happy. Its AI-powered answer bot can handle up to 50% of common customer questions, leaving human agents free to focus on more challenging tasks.
The platform also features a smart order management system that integrates seamlessly with Shopify, WooCommerce, and Magento. This allows real-time tracking, order changes, and returns, giving customers instant access to their purchase details.
| Feature | Business Impact |
|---|---|
| Response Time | Reduced by 40% |
| Support Costs | Decreased by 30% |
| Customer Satisfaction | Increased by 20% |
| AI Query Resolution | Handles up to 50% |
Zendesk AI continuously learns from customer interactions, improving its ability to deliver more precise and tailored responses. For example, in Q4 2024, OutdoorGear Co. reported a 25% faster response time, a 15% increase in customer satisfaction, and 45% of tickets automated.
The platform also includes real-time sentiment analysis, which identifies customer emotions and flags urgent or negative interactions for immediate action by human agents. Pricing starts at $19 per agent per month for basic features, with advanced AI tools available in higher-tier plans. Many businesses see a return on investment within 4–6 months, thanks to lower support costs and better customer experiences.
Another standout feature is Zendesk AI's omnichannel support. Businesses can manage customer interactions across email, chat, social media, and messaging apps - all from a single dashboard. For brands focused on consistency, the platform offers extensive customization. Chatbots can be adapted to reflect the brand's tone, style, and visual identity.
Additionally, Zendesk AI provides detailed analytics, offering insights into AI resolution rates, conversation patterns, and customer satisfaction. These insights help businesses continuously fine-tune their support strategies.
3. Octane AI: Personalized Shopping Assistant
Octane AI takes ecommerce personalization to the next level with its interactive tools and data-driven approach. At the heart of its offerings is the Shop Quiz, a tool designed to help businesses better understand their customers and provide tailored product recommendations that lead to noticeable sales growth.
The platform gathers zero-party data - information willingly shared by customers - through engaging quizzes. This data is used to create detailed customer profiles, which fuel highly personalized product suggestions and marketing campaigns.
| Performance Metric | Average Improvement |
|---|---|
| Revenue Increase | Up to 28% |
| Average Order Value | +15% |
| Email/SMS List Growth | +40% |
| Cart Recovery Rate | 7-25% |
| Quiz Taker Conversion | 10-15% higher |
These results showcase Octane AI's impact. For instance, Blume, a skincare brand, saw remarkable gains in 2023 after implementing the Shop Quiz. They experienced a 38% boost in conversions, a 15% increase in spending per order, and a 27% drop in cart abandonment.
Octane AI also excels in cart recovery. Using behavioral triggers, the platform sends personalized messages via SMS and Facebook Messenger when a cart is abandoned, encouraging customers to complete their purchase.
Pricing is competitive, ranging from $99 to $499 per month, and the platform integrates seamlessly with major ecommerce tools like Shopify and Klaviyo.
Another success story comes from Ancient Nutrition, a supplement company. Their quiz-based approach led to a 42% email opt-in rate among participants and a 28% rise in repeat purchases over six months. By aligning product recommendations with customers' health goals and dietary needs, they achieved significant results.
To top it off, Octane AI offers a comprehensive analytics dashboard that provides insights into customer behavior, quiz performance, and campaign outcomes. By combining targeted personalization with actionable data, Octane AI continues to reshape ecommerce, proving how AI can drive revenue and enhance customer experiences.
4. Gorgias: E-commerce Help Desk
Gorgias is an AI-powered helpdesk solution tailored specifically for ecommerce businesses. What makes it stand out is its seamless integration with major ecommerce platforms, allowing customer service agents to manage orders directly from the helpdesk interface. This eliminates the hassle of juggling multiple systems, boosting both efficiency and response times. The results speak for themselves.
Take Steve Madden, for example. They integrated Gorgias with their Shopify Plus store in January 2024 and saw impressive outcomes:
- 25% faster ticket resolution times
- 22% increase in agent productivity
- Simplified returns and exchanges processing
But that’s just the beginning. Gorgias also automates routine tasks, freeing up agents to focus on more complex customer needs.
For instance, Olipop started using Gorgias in October 2023 and achieved the following results:
| Metric | Improvement |
|---|---|
| First Response Time | -35% |
| Customer Satisfaction | +18% |
| Support Task Automation | 40% |
Multi-Channel Support Made Simple
Gorgias consolidates messages from multiple channels into one place, including:
- Live chat
- Social media (Facebook, Instagram)
- SMS
This unified approach aligns with the growing demand for real-time, integrated customer service in ecommerce.
Smarter Ticket Management with AI
The platform’s AI-driven ticketing system categorizes requests, identifies customer intent, and triggers automated responses. This ensures that routine inquiries - like order status, returns, and shipping updates - are handled quickly and efficiently.
Scalable Pricing for Growing Businesses
Gorgias offers tiered pricing plans based on ticket volume, making it scalable for businesses of all sizes:
| Plan | Monthly Price | Monthly Tickets | Key Features |
|---|---|---|---|
| Starter | $10 | 50 | Basic automation, multi-channel support |
| Basic | $60 | 300 | Enhanced analytics, more integrations |
| Pro | $360 | 2,000 | Advanced automation, detailed reporting |
| Advanced | $900 | 5,000 | Custom features, dedicated support |
Data-Driven Insights
The robust analytics dashboard offers valuable insights into key performance metrics like ticket volume, response times, agent productivity, and customer satisfaction. With over 14,000 ecommerce brands - including big names like Marine Layer and Steve Madden - relying on Gorgias, the platform processes more than 1 million tickets daily. Plus, it automates up to 40% of common support tasks, giving service teams the bandwidth to tackle more nuanced customer interactions that require a human touch.
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5. ManyChat: Social Media Customer Support
ManyChat has transformed how ecommerce businesses handle social media support by seamlessly integrating with platforms like Facebook Messenger, Instagram, and WhatsApp. This AI-powered tool allows brands to offer quick, efficient assistance on the platforms their customers use most.
Here’s a real-world example: A retailer using ManyChat slashed response times from 3 hours to under 1 minute, reduced their support workload by 40%, and boosted repeat purchases by 25%. That’s the kind of impact ManyChat can deliver.
The platform automates common customer queries - like order tracking, product recommendations, shipping updates, returns, and sizing questions - using a simple, visual flow builder. For instance, if a customer asks about their order status, ManyChat’s bot taps into real-time data from ecommerce platforms like Shopify or WooCommerce to provide an instant update.
What sets ManyChat apart is its ability to combine social media support with ecommerce tools. This means brands can not only resolve customer inquiries but also run personalized promotions and engage directly on social channels.
Flexible Pricing Options
ManyChat offers a pricing model designed to grow with your business:
- Free Plan: Perfect for small businesses starting out, offering basic features.
- Pro Plan: Starting at $15/month, this plan includes:
- Advanced automation tools
- Custom integrations
- Detailed analytics
- Priority customer support
Keeping an Eye on Performance
ManyChat also helps businesses stay on top of their performance. The platform provides analytics to track key metrics like message open rates, response times, conversion rates, and support ticket volume. These insights allow businesses to fine-tune their automated workflows for maximum efficiency.
By automating routine questions, ManyChat ensures customers get instant answers while more complex issues are passed to human agents during business hours. This combination of AI and human support guarantees a smooth and reliable customer experience.
Next, let’s explore how HubSpot Chatbot Builder takes sales automation to the next level.
6. HubSpot Chatbot Builder: Sales Automation
HubSpot's Chatbot Builder takes ecommerce sales automation to the next level by combining CRM capabilities with intelligent chat functionality. The tool allows businesses to create advanced sales workflows without needing any coding expertise.
Real-World Success Story
Tradeshift, a global supply chain payments platform, shared an impressive case study:
"The HubSpot chatbot handled over 2,000 initial customer inquiries per month, automatically routing complex questions to the appropriate sales representatives based on industry and company size. This implementation reduced their sales team's time spent on initial qualification by 63% while improving lead quality."
As a result, Tradeshift experienced a 32% increase in qualified leads during Q1 2024.
Key Features for Sales Automation
Here’s what makes HubSpot's Chatbot Builder a game-changer for sales teams:
- Lead Qualification: Screens potential customers using customizable criteria, ensuring only high-quality leads move forward.
- Smart Routing: Automatically directs high-value prospects to the most suitable sales representatives.
- Meeting Scheduling: Simplifies appointment booking by enabling instant scheduling with sales teams.
- Product Recommendations: Suggests relevant products based on customer behavior and preferences.
Performance Tracking Made Easy
HubSpot's analytics dashboard offers detailed insights into chatbot performance, helping businesses measure and refine their strategies. Key improvements reported include:
| Metric | Average Improvement |
|---|---|
| Response Time | 45% faster |
| Lead Qualification Efficiency | 40% increase |
| Landing Page Conversions | 24% increase |
| Customer Service Automation | 70% of routine inquiries automated |
Pricing Options
HubSpot offers flexible pricing plans to suit businesses of all sizes:
| Plan | Monthly Cost | Key Features |
|---|---|---|
| Free | $0 | Basic chatbot functionality |
| Starter | $45 | Advanced chat capabilities |
| Professional | $450 | Full automation suite |
| Enterprise | $1,200 | Custom reporting and enterprise tools |
Seamless CRM Integration
The Chatbot Builder’s CRM integration ensures every interaction feels personal by using historical data and purchase patterns. It automatically updates contact records, triggers follow-ups, and assigns tasks to sales teams.
For example, Rentokil Initial implemented the chatbot in January 2023 and achieved a 27% increase in booked appointments while cutting response times by 41%. The chatbot qualified leads based on service needs and location, then scheduled appointments with the right technicians - all without human intervention.
Easy Customization and Optimization
Thanks to its visual builder interface, marketing teams can adjust chatbot workflows quickly and without coding. This allows businesses to test and refine their sales strategies in real time, ensuring optimal performance.
HubSpot's Chatbot Builder is a powerful tool for scaling sales operations while keeping interactions personalized. Up next, learn how Ringly.io's AI Phone Support System is redefining customer engagement.
7. Ringly.io: AI Phone Support System
Ringly.io transforms ecommerce customer support by replacing text-based interactions with natural voice conversations. This AI-driven phone system delivers personalized, immediate support that helps boost conversions.
Order Management
Ringly.io's AI agents access order data in real-time to provide updates on:
- Shipping status
- Delivery timelines
- Return requests
- Order changes
What sets it apart? It can handle over 15 conversations at once, ensuring customers get quick responses without the usual delays.
Cart Recovery
One standout feature is its proactive approach to abandoned carts. The AI system reaches out to customers who left items behind, engaging them in natural, conversational interactions to:
- Address concerns about products
- Answer questions about shipping
- Offer real-time assistance
- Share SMS checkout links during the call
| Cart Recovery Metrics | Performance |
|---|---|
| Average Recovery Rate | 35% |
| Response Time | Instant |
| Concurrent Calls | 15+ |
| Operating Hours | 24/7 |
Real-World Success Story
Businesses are already seeing results with Ringly.io. Jim Miranda, Founder of Elite Sales & Automation, shared his experience:
"This is such a great product. I have been with you for less than a week and already closed 3 deals with it."
Analytics Dashboard
Ringly.io doesn’t just handle calls; it also tracks critical metrics to help businesses improve. These include:
- Call volume and duration
- Customer sentiment analysis
- Issue resolution rates
- Frequently asked questions
- Conversion data
These insights enable businesses to fine-tune their strategies and improve customer engagement.
Cost-Effective Scaling
Ringly.io offers an affordable solution to scale customer support operations:
| Metric | AI Agent | Human Agent |
|---|---|---|
| Cost per Minute | $0.15-$0.25 | $1.00 |
| Availability | 24 hours | 8 hours |
| Response Time | Instant | 1-30 minutes |
| Language Support | 30 languages | 1-2 languages |
Integration
With connections to over 7,000 tools, including top ecommerce platforms, CRMs, and support systems, Ringly.io makes it easy to:
- Sync order data automatically
- Update customer records seamlessly
- Track support metrics effectively
- Tailor AI responses to specific needs
Enhancing Customer Experience
Beyond its technical capabilities, Ringly.io focuses on improving the overall customer experience. Kevan Williams, Founder of Ascendant, emphasized its value:
"What I like most about Ringly is that it allows me to see what issues were the most frequent. I can identify the key areas where users need the most help."
This data-driven approach ensures businesses can continuously refine their support efforts, delivering consistent, high-quality service across every interaction.
How Ringly.io AI Phone Support Improves Sales
Voice-based AI support is changing the way ecommerce businesses engage with their customers, making interactions smoother and cutting support costs - all while boosting sales. Ringly.io’s AI phone support system plays a key role in driving revenue growth through several impactful features.
Proactive Cart Recovery
Ringly.io's automated cart recovery feature boasts an impressive 35% recovery rate by using personalized phone calls to re-engage customers. Unlike traditional abandoned cart emails, AI phone agents can:
- Address product-related concerns immediately
- Provide details about shipping options and delivery timelines
- Process orders directly during the call
- Send SMS checkout links for instant follow-up
This hands-on approach not only recovers lost sales but does so efficiently, keeping operational costs low.
Cost-Effective Customer Support
With 24/7 availability, support in 30 languages, and reduced cost per minute, Ringly.io helps businesses save significantly on customer service expenses. These savings can be redirected toward growth initiatives while maintaining top-tier service quality.
Multilingual Revenue Opportunities
Offering support in 30 languages opens the door to a broader customer base. This is particularly useful in the United States, where businesses often serve a diverse group of customers. Benefits include:
- Effective communication with non-English-speaking customers
- Native language support for international shoppers
- Easier access to cross-border sales
- Increased customer trust through preferred language interactions
Around-the-clock support ensures every customer query is addressed promptly, no matter the time zone.
Real-Time Support and Availability
Ringly.io’s system can handle multiple calls at once, ensuring consistent service quality even during high-demand periods. Key benefits include:
- Instant responses to customer inquiries
- 24/7 order processing
- Reliable support during peak shopping times
- Seamless service during high-traffic events
Data-Driven Sales Optimization
The platform’s analytics tools provide valuable insights that help businesses refine their sales strategies. These tools track:
- Patterns in customer interactions
- Common barriers to purchase
- Peak times for customer calls
- Effective conversion tactics
Jim Miranda, Founder of Elite Sales & Automation, shared his experience with Ringly.io:
"This is such a great product. I have been with you for less than a week and already closed 3 deals with it."
Enhanced Customer Experience
Voice-based interactions offer a more engaging shopping experience, which translates to:
- Higher customer satisfaction
- Increased average order values
- Better customer retention rates
- Stronger loyalty to the brand
The system’s ability to deliver consistent quality across thousands of interactions ensures businesses can scale without sacrificing service standards.
These features highlight how Ringly.io’s AI phone support not only improves customer experience but also directly drives sales, setting the foundation for continued growth.
Conclusion
By 2025, using AI-powered customer service will be a game-changer for increasing sales and improving customer satisfaction. Research indicates that adopting AI solutions can boost sales by as much as 48% while cutting down operational costs.
Take voice-enabled AI platforms like Ringly.io, for example. They provide conversational, voice-activated support that eliminates the need for typing. With features like instant responses, 24/7 availability, support in 30 languages, and the ability to handle over 15 simultaneous calls, these tools not only improve customer interactions but also contribute to measurable sales growth. Impressively, AI phone agents cost just $0.15–$0.25 per minute and achieve a 35% cart recovery rate through tailored outreach efforts.
On top of that, the platform’s analytics deliver actionable insights, helping businesses better understand and address customer needs. This ensures continuous improvement in service quality.
Combining voice support with AI chatbots creates a seamless and efficient customer service system. For e-commerce businesses in the U.S., this approach not only drives sales but also maintains exceptional service levels. The ability to deliver instant, personalized support while keeping costs low makes this technology a powerful tool for scaling operations.
As demand grows for faster, more personalized service, this integration will continue to set businesses apart in the competitive e-commerce landscape.
FAQs
How do AI phone agents like Ringly.io help ecommerce businesses increase sales and enhance customer satisfaction?
AI phone agents, like those offered by Ringly.io, are transforming the way ecommerce businesses interact with customers, driving sales and enhancing overall experiences. These agents handle tasks such as checking order statuses, guiding product purchases, and even recovering abandoned carts - directly impacting revenue growth.
What sets them apart is their ability to provide instant, voice-based support. This makes customer interactions feel more natural and efficient, cutting down on wait times and minimizing frustration. By resolving issues quickly and offering personalized assistance, these agents not only improve satisfaction but also build trust and loyalty, strengthening the relationship between customers and your brand.
How can AI phone support systems save businesses money compared to traditional customer service methods?
AI phone support systems, like those offered by Ringly.io, can help businesses save a considerable amount of money. Unlike traditional customer service teams, these systems are available 24/7 and don’t demand salaries, benefits, or overtime pay for multiple agents.
Ringly.io offers plans starting as low as $21 per month, making it a cost-effective solution for managing customer inquiries. For those who want to try it out first, there’s even a free plan available, allowing businesses to see if it meets their needs before upgrading. This blend of affordability and round-the-clock availability makes AI phone support a practical way to cut costs while improving customer service.
How can AI chatbots improve the shopping experience on ecommerce platforms?
AI chatbots take the shopping experience to a whole new level by offering round-the-clock, instant customer support. Whether it's answering questions, suggesting products, or helping with order tracking, these chatbots ensure no customer is left waiting. This constant availability makes shoppers feel appreciated and supported throughout their journey.
What makes them even more impactful is their ability to personalize interactions. By analyzing a customer's preferences and purchase history, AI chatbots can recommend products that truly match individual tastes. This not only enhances satisfaction but also increases the chances of a purchase. By simplifying communication and making online shopping more convenient, AI chatbots transform the process into a smoother, more enjoyable experience.
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