Do you ever feel like customer service is battle?
We've been there as well, and it can be very frustrating.
But luckily because of AI your problems have become a lot smaller.
Here's why:
AI in customer support
AI is not just a hype anymore, and much more than only ChatGPT.
It is now at a point where it can actually take over actual work.
The industry most affected is support.
And that is because AI will be able to:
- Be available 24/7
- Give instant responses
- Bring cost down
But how? You might ask.
AI chatbots
AI chatbots are probably the most common use case for AI in customer support.
They are cheap, reliable and easy to setup with the current tools that are available.
Some chatbots have gotten so good that almost 100% of Shopify support tickets can be resolved without humans.
And the more tickets they solve, the smarter they get.
Popular options:
AI phone agents
Voice is the next step after text.
Phone support is often the most expensive channel.
And still in 2025, most customers want to call your business before or after making a purchase.
So if you run a Shopify brand, this option needs to be available to your customers.
It used to be expensive, but right now we see that most of the calls can be resolved by AI.
Across 2,100 Shopify stores using Ringly agents, we saw that an average of 73% of support calls were resolved without humans.
That means 73% less cost, because these AI agents are much cheaper.
Predictive analytics
One of if not the biggest benefit of using AI for support is the ability to analyze.
AI will remember every conversation, and with voice, it will also notice tone and mood.
This will unlock so much valuable data that you can then use to grow your business.
It will also allow you to see if anything goes wrong instantly.
Sentiment analysis
Ever wish you could read your customers' minds?
AI can almost do that now:
AI will analyze:
- Customer feedback
- Tone
- Caller mood
This helps businesses:
- Identify unhappy customers
- Give responses based on emotions
- Improve overall customer satisfaction
Automated ticket routing
Nothing's worse than being bounced around different departments.
AI ticket routing solves this.
It automatically:
- Categorizes support tickets
- Assigns them to the right team
- Prioritizes urgent problems
This means faster resolutions and happier customers.
Ringly agents will allow you to route calls, or create support tickets from a call.
Self improving knowledge bases
Sometimes, customers just want to find answers themselves.
AI knowledge bases make this easy.
They:
- Suggest articles based on the question
- Learn from user behavior
- Continuously update and improve content
It's basically a self-updating FAQ.
Instant language translation
In our economy, language barriers can be a problem.
For AI this is not even a problem.
Adding a language is just the click of a button.
This means businesses can have customers worldwide without a multilingual team.
Where to start
Starting with AI is not complicated (if you do it right).
Here are some steps:
- Find your pain points
- Look at tools that fix those issues
- Start small with a pilot program
- Gather feedback and iterate
- Scale when it works
FAQs
Q: Will AI completely replace human customer service agents?
No, AI is designed to enhance human capabilities, not replace them. The best customer service combines AI efficiency with human empathy and problem-solving skills.
Q: How can small businesses use AI in customer service?
Small businesses can use AI tools to provide 24/7 support, handle common queries, and free up their team to focus on more complex issues or growth strategies. For example, we built Ringly.io to be super easy to use, even for businesses who can't afford to hire someone to set up AI solutions for them.
Q: Are AI customer service tools expensive?
While some advanced AI solutions can be pricey, there are many affordable options available for businesses of all sizes. Many tools offer scalable pricing based on usage, like Ringly.io.
Q: How long does it take to implement AI in customer service?
Implementation time varies depending on the complexity of the tool and your systems. Some basic chatbots can be set up in days, while more advanced solutions might take weeks or months to fully integrate. At Ringly we try to make it so easy that people can set it up in minutes.
Also read: The top 100 most asked questions for ecommerce stores
