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Abandoned carts are a significant challenge for e-commerce businesses, leading to lost revenue and frustrated customers. However, with AI phone agents, businesses can easily fix this issue on autopilot. Read on to see how AI can help recover abandoned carts and make customers happier.
Here's a tutorial on how to recover abandoned carts in Ringly.io:
Listen to this call recording of an abandoned cart phone call we made with Ringly.io:
Understanding abandoned checkouts
Abandoned checkouts occur when customers add items to their shopping cart in your Shopify store but leave the site without completing the purchase. According to Shopify, it takes 15 minutes after leaving the site for it to be called an abanonded checkout. This can happen for many reasons:
- Unexpected shipping costs
- Complicated checkout
- Distractions or interruptions
How AI phone agents can help
AI phone agents have a crucial role in addressing the reasons behind abandoned carts. Here’s how:
1. They call the people who left items in their cart
AI agents can reach out to customers who have abandoned their carts, reminding them of their items and offering help. This proactive approach can significantly increase conversion rates.
2. Very personalized communication
By analyzing customer behavior and preferences, AI agents can personalize their conversation to resonate with customers, making them feel valued and understood.
3. Addressing concerns
AI phone agents can answer customer questions in real-time, addressing any concerns that may have led to cart abandonment, such as shipping options or product details.
4. Discounts and offers
AI agents can offer discounts or special promotions to nudge customers to complete their purchases, turning potential losses into sales.
Implementing AI phone agents to reduce abandoned carts is a smart strategy for Shopify e-commerce businesses. By improving customer communication and addressing concerns proactively, businesses can improve their conversion rates and get customer loyalty.
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