The ultimate guide to AI Phone Support for Gorgias in 2026

Phone support is very important for growing online stores. But it can slow down your team. When people wait too long, they get mad, and you may lose sales.

Many choose Gorgias to put all messages in one place, like email and chat. This is a good step. But what if the phone keeps ringing and your team is too busy?

You do not need to get rid of your helpdesk.  You just need to add a smart phone support system that uses AI. This system can answer most calls, instead of your team.

This article will show you how Ringly.io helps with phone calls. It will show you how to setup AI phone support that connects with your Gorgias helpdesk.

TL;DR: the quick summary

The best way to get phone help for Gorgias is to use Ringly.io. This is a special AI phone agent made for Shopify stores. It connects to your Shopify store and Gorgias help desk at the same time.

Ringly.io answers the phone first. It looks at the customer's order to fix about 73 out of 100 questions by itself. It can check things like where an order is or start a return.

The hard questions (about 27 out of 100) go to a real person on your team. Or, Ringly makes a ticket in Gorgias with notes about the call. This way, every call is answered fast, and your team only works on the problems that need them.

why traditional phone support fails high-growth brands

Phone support is hard when your store gets big. When you sell more, you get too many phone calls. It costs too much to hire and teach people to answer the same simple questions.

Normal phone systems only send calls to a person. They do not fix the problem. They use menus that are hard to use. This makes people mad before my team even talks to them.

This costs your business money in ways you do not even see. Also, your team wastes time on easy work.

the power of Ringly and Gorgias working together

Gorgias is a very good place to keep all of your customer messages. But its phone support channel lacks automation.

We built this link to use the best parts of both systems. It means customers never wait long, and your team always knows what is going on. Ringly handles most of the calls. Gorgias and your team handle the hard problems.

This way, the automatic things you set up in Gorgias for chat and email only start when a customer really needs help from a person.

resolve 73% of calls autonomously with AI

The best reason to use Ringly.io is how many calls it can fix. Ringly's AI agent can resolve 73 out of 100 normal customer calls immediately.

This works so well because the agent is linked right to your Shopify store. It can do things right when the customer calls, such as tracking an order, providing a refund, or exchanging an item.

The customer gets an answer fast without talking to your team.

handoff context and ticket creation in Gorgias

What about the 27 out of 100 calls that the AI agent cannot fix?

For hard problems, Ringly's AI agent sends the call right away to a person on my team in Gorgias. Ringly also makes a new ticket with everything that was said. It gives a quick note about the issue so far.

If your team is busy, the phone support system makes a ticket ready to work on in Gorgias. It has the customer’s problem and what happened before. This way, no call is missed, and your team knows the whole story right away.

the core features that drive performance

This team effort works because you use information to make things work better. It gives you control over how you use phone support.

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24/7 autonomous order management

Ringly’s ai agent is always ready. It answers every call right away, no matter the time or if my team is there. This means people do not get sent to voicemail. They get fast, correct help for simple things, like "Where is my order?" (WISMO).

no-code setup for complex routing

You have full control over where the calls go next. You can tell Ringly to send all calls about "buying things" to a special team in Gorgias. You can send all "tech problems" to a ticket. Your AI agent fixes all the other calls.

This easy setup means our team, which is our most costly thing, only spends time on calls that are very important or very hard.

what to look for in an ai phone support alternative

Other phone systems exist, but none give the same great fix for Gorgias users in online selling that Ringly does. When you look at other choices, focus on the things that cost you money.

The main thing is a proven Resolution Guarantee. Ringly's plan means you only pay for results. Other choices that only offer basic sending or simple IVR menus, without a high resolution rate that is promised, will still leave your team too busy.

Look for deep, native E-commerce Actionability. Can the ai agent truly change an order or start a return through Shopify? Or does it just read tracking numbers? The real power is doing the action right now, not just giving info.

Finally, check for Contextual Handoff to Gorgias. If another system sends a call to a person without making a clean, filled-in ticket summary in Gorgias, you lose all the time saved. You force the customer to tell their problem again.

getting started with Ringly ai phone support for Gorgias (a step-by-step)

Implementing Ringly is surprisingly fast, designed to be up and running in minutes.

step 1: connect ringly to shopify and gorgias

The Ringly app can be installed directly from the Shopify app store. When you connect Shopify, the ai agent instantly knows what it needs. It will train itself on the information it finds about your store. This helps it start answering calls with correct info right away.

step 2: customize the AI agent

You can also choose how your ai agent talks to match your store's voice. Also, you must set clear limits on what it can do. Start by having the ai agent handle 100% of the easy "Where Is My Order?" (WISMO) calls. After that, you can slowly let it do more, like handling returns or answering questions about your store rules.

This step is also where you set up the escalation rules. you can set your available hours for live call transfers, and connect Gorgias for ticket creation.

step 3: monitor the 73% resolution rate

Use the single report screen to watch how the ai agent is doing. Make sure it keeps its high resolution rate. Look at what was said in the 27 out of 100 calls the ai agent did not fix. This helps you find ways to teach the ai agent more, or make your team's work in Gorgias better.

conclusion: turn phone calls into a growth channel

When Ringly.io's great ai agent phone help works with the Gorgias help desk, it creates the best new way to serve online shoppers. It gets rid of wait times, cuts down costs, and makes sure every call is handled well.

By having the AI agent fix the many calls, and giving your team all the info for the hard calls, your team can finally use the phone to grow your business and keep customers.

Do not let the ringing phone scare your team. Connect Ringly.io today. Give your Gorgias help desk the power to give the fast, personal help your customers want, all day and night.