When it comes to ecommerce, speed is everything. Many brands start with gorgias because it is a tool like shopify, it feels native. However, as your store grows, you might find that gorgias relies heavily on manual rules and a ticket-counting model that can get expensive fast.
If you are looking for the right gorgias alternative, you need a tool that offers deep shopify integration and powerful ai to lower your response time. This guide is the only breakdown of the top gorgias competitors you need to read in 2026.
why look for a gorgias voice alternative?
While gorgias is the best at seeing order data in a sidebar, it has its limits. The most common reason for comparing gorgias to other tools is pricing. Because gorgias offers a ticket-based model, your costs skyrocket during peak seasons like Black Friday.
Another issue is automation. Standard gorgias automation uses basic macros and "if-this-then-that" rules. Modern ecommerce brands now want a true ai agent that can actually solve problems, not just tag a ticket.
top Gorgias Voicealternatives at a glance
1. ringly.io – best for ai voice automation
If you feel that gorgias voice is too manual, Ringly.io is the top gorgias competitor for automation. unlike gorgias, which requires a human to answer every call, Ringly uses an ai platform to resolve 73% of customer calls automatically.
why it's a top gorgias alternative:
- seamless integration: It works with your existing helpdesk (including gorgias, zendesk, or help scout).
- automate voice: It handles inbound and outbound calls without needing a huge support team.
- shopify data: The bot can check order status and tracking info directly.
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2. zendesk – best for enterprise scale
zendesk is a massive gorgias competitor that focuses on power and customization. While the learning curve is steeper than gorgias, zendesk offers a level of omnichannel support that few can match.
zendesk or freshdesk?
like zendesk, Freshdesk is great for general support. However, zendesk is better for complex workflow needs. It includes a robust crm, advanced analytics, and a massive marketplace of 1,500+ apps to integrate your whole tech stack.
- pricing: Starts at $19 per agent, which can be cheaper for high-volume stores.
- ai: Offers "Zendesk AI" to personalize responses and automate ticket management.
- channels: Full omnichannel coverage including sms, live chat, and salesforce sync.
3. help scout – best for simplicity
If you want something like gorgias but easier on the wallet, help scout is a fantastic choice. It focuses on a shared inbox feel that makes customer conversations feel personal rather than like a cold ticketing system.
features of gorgias vs help scout
help scout is often the best gorgias alternative for smaller teams. It features a knowledge base called "Docs" and a live chat tool called "Beacon" that includes self-service options.
- free trial: They offer a generous free trial to test the workflow.
- automation: Simple workflow triggers to automate tagging and routing.
- customer experience: It lacks a "ticket number" feel, focusing on human customer communication.
4. kustomer – best for customer data
kustomer is the top gorgias choice for brands that want to move away from a ticket-centric view. gorgias is built for ecommerce, but kustomer is built for the customer relationship.
features of gorgias vs kustomer
When comparing gorgias to Kustomer, look at the timeline. Kustomer puts all customer data, from shopify orders to loyalty status, on one screen. This helps your support team provide personalized support without switching tabs.
- ai agent: Includes a native chatbot and ai tools to deflect customer inquiries.
- collision detection: Prevents two agents from answering the same ticket.
- pricing: High-end pricing, best for established ecommerce brands.
final verdict: the best gorgias alternatives in 2026
gorgias is built to be easy, but if you want to scale, you need a tool like Ringly.io to handle your phone lines or zendesk for your complex omnichannel needs.
If you want a free plan or very cheap entry, zoho desk or the free plan from Tidio are alternatives to consider. However, most gorgias alternatives for 2026 focus on how much they can automate using ai to increase customer satisfaction.
gorgias focuses on e-commerce heavily, but the right gorgias alternative for 2026 should give you the freedom to grow without a success tax on your tickets.
Would you like me to help you compare the pricing for Zendesk and Help Scout for your specific team size?
