$15,000. That is the average monthly cost of running a small, 24/7 phone support team.
And yet founders still watch high-value customers hang up in frustration.
You built a great brand, but now the weight of managing a growing team and endless "Where is my order?" calls is starting to pull you under.
You feel like you are paying a fortune just to keep your head above water while your best people waste their time on simple tasks.
This guide will go over the best AI phone support Shopify app solutions in 2026.
First, we will look at the must-have features for voice automation.
Then, we will review the top apps that actually work for growing stores.
Editor’s note: Want to hear some sample AI support calls made for your Shopify store?
- Just paste your store URL
- Get sample calls in under 20 seconds (no email required)
- Listen to demo AI calls for my store
What are AI phone support apps for Shopify?
AI phone support solutions are apps that use artificial intelligence to manage customer phone calls for you.
They use tech like speech recognition and natural language processing to figure out what a customer is saying and respond in a surprisingly human-like voice.
This is not the clunky "press 1 for sales" system you might be thinking of.
Modern AI phone agents can understand full sentences, hold actual conversations, and get things done in real time. They are a huge step up from text-based chatbots, offering a voice-to-voice interaction that feels much more personal and immediate.
For ecommerce stores, the real advantage comes when these AI solutions connect directly with platforms like Shopify.
This integration lets the AI access live data, like an order's shipping status, product availability, or your return policy. Instead of giving generic answers, it can provide specific, personalized information that solves the customer's problem right away.
The benefits are pretty clear: you can offer 24/7 service, save on support costs, grow your operations without hiring more people, and make customers happier by eliminating those annoying wait times.
Key features in AI phone support apps for Shopify
When you're looking at different AI phone support options, it is easy to get lost in the technical terms.
To help you cut through the noise, here are the core features that really matter for an ecommerce business.
Deep Shopify integration
This one is a must-have. An AI phone agent is only helpful if it knows what is going on in your store. A deep integration with Shopify means the AI can pull live data about orders, tracking numbers, product details, and return policies.
It needs to do more than just read from a script; it should be able to check an order's fulfillment status, see if an item is in stock, or even help a customer start a return based on your store's rules. Without this, you are just getting a fancy answering machine.
24/7 availability
Today’s customers expect help whenever they need it, whether that is at 2 PM on a Tuesday or 2 AM on a Sunday. AI agents are always on, making sure no call ever goes to voicemail.
This round-the-clock availability reduces customer frustration from long hold times and shows that you value their time, no matter where they are.
High call resolution rate
A key metric for any AI support tool is its "resolution rate", basically, the percentage of calls it handles successfully from start to finish without needing to pass it to a human.
A good solution should be able to resolve a big portion of your most common questions. This is how you'll see a real return on your investment. For example, Ringly.io's AI agent, Seth, reports autonomously resolving around 73% of calls for the 2,100+ Shopify stores that use it.
Multilingual capabilities
If you sell to customers in different countries, speaking their language is a huge plus. The best AI solutions should offer support for multiple languages, letting you provide a consistent and welcoming experience for your entire global audience.
It helps build trust and makes your brand feel more accessible. For example, Ringly.io supports over 40 languages right out of the box.
Ease of setup
As a store owner, you do not have time for a complicated, months-long setup process. The best tools are designed for busy entrepreneurs and offer a simple, no-code installation. You should be able to connect your store, tweak your settings, and go live in minutes, not weeks.
For instance, a platform like Ringly.io is built for speed, allowing merchants to get their AI phone agent, Seth, up and running in just three minutes.
A review of top AI phone support apps for Shopify
The market for AI tools can be a bit of a maze. Some platforms try to do everything at once, while others focus on doing one thing really well. Let's break down some of the options.
All-in-one vs. specialized solutions
Many customer service platforms are broad helpdesks that bundle phone support with email, chat, and social media tools. On the other hand, some solutions are built from the ground up specifically for voice AI.
These specialized tools often provide a more polished and effective phone experience because their technology is entirely focused on voice conversations, which is a whole different ballgame from text-based chat. This review focuses on solutions that offer true, voice-first AI.
Unicall.ai
- Overview: Unicall.ai offers AI voice agents for Shopify stores to handle common questions about order status and returns. It provides a dedicated phone number and syncs with your store to give 24/7 automated support.
- Limitations: Feedback on its Shopify App Store page suggests the platform may still be in its early stages. Its 3.0-star rating (based on two reviews at the time of this writing) might point to a need for further development to enhance the customer experience.
- Pricing:
- Launch Plan: $19/month + $0.20/minute.
- Scale Plan: $49/month + $0.15/minute.
- Accelerate Plan: $299/month + $0.12/minute.
Consio
- Overview: Consio bills itself as a complete "phone platform for ecommerce," with both inbound and outbound calling features. Its AI Voice Agent can handle support calls 24/7, while its "Ecom Power Dialer" is designed for outbound campaigns like recovering abandoned checkouts.
- Limitations: The focus on outbound sales may mean it offers more features than a business requires if it only needs an efficient way to handle incoming support calls. According to its pricing page, the AI Voice Agent is an add-on, meaning you have to pay an extra $0.30 per minute on top of your base plan.
- Pricing:
- Base plans for human agents start at $60/month for 400 minutes.
- The AI Voice Agent is an add-on that costs an additional $0.30 per AI-handled minute.
A specialized solution: Ringly.io
- Overview: Ringly.io was built with a clear goal: to provide AI phone support for Shopify stores. Its AI agent, Seth, is designed to act like a dedicated member of your team, handling inbound calls professionally and efficiently, 24/7.
- Key Strengths:
- Specialization: Ringly.io focuses only on the phone channel, which has allowed it to build a solution tailored for voice interactions that resolves 73% of calls without any human help.
- Fast Setup: You can get Seth fully up and running in about three minutes, no developers or technical skills needed.
- Intelligent Escalation: Seth is trained to know its limits. If it does not have an answer or senses a caller is getting frustrated, it is designed to pass the call to a human agent. This makes sure customers always get the help they need.
- Performance Guarantee: Ringly.io offers a unique guarantee: you do not pay anything until Seth successfully resolves at least 60% of your first 100 eligible calls. It is a risk-free way to see if it works for your store.
- Pricing:
- Start Plan: $99/month for 250 call minutes.
- Grow Plan: $349/month for 1,000 minutes.
- Scale Plan: $1,099+/month for 3,000+ minutes.
- Overage on the Grow plan is billed at a transparent $0.19/minute.
This video shows you how to automate your Shopify customer service using AI without any coding required.
How to implement an AI phone support solution
Ready to give it a try? Here are a few practical steps to make sure the rollout is smooth and you get the most out of your new AI agent.
Start with a clear goal
Before you do anything else, figure out your biggest phone support headaches. Are you missing too many calls after hours? Is your team spending half its day answering "where is my order?" questions? Define the specific problem you want AI to solve.
This will help you measure success and pick the right tool for the job.
Prepare your knowledge base
An AI agent is only as smart as the information you give it. Before you launch, take some time to pull together your FAQ page, return policies, shipping details, and any other key info.
Most AI tools let you upload this content to "train" the agent, making sure it gives accurate and consistent answers that match your brand.
Consider solutions with a performance guarantee
It is always a good idea to test a solution before you fully commit. A performance-based trial is the best way to do this, as it ensures you're not paying for a tool that does not deliver results.
For example, Ringly.io's guarantee directly links payment to performance, so you can be confident that it is actually solving your problem before you spend a dime.
Monitor and iterate
Once your AI agent is live, the work is not quite done. Use the analytics dashboard to look at call transcripts, track resolution rates, and spot common questions the AI could not answer.
Use these insights to update your knowledge base and fine-tune the agent's responses. This continuous loop of feedback and improvement will make your AI support better over time.
Final thoughts
AI phone support is not some futuristic idea anymore; it is a practical tool that can help Shopify stores scale their operations and provide a better customer experience.
But to get it right, it is important to choose a specialized solution that is deeply integrated with your ecommerce platform.
As you look at your options, remember to focus on core features like a deep Shopify integration, a simple setup process, and a high, verifiable resolution rate.
These are the things that will truly make a difference for your business and your customers.
If you're looking for a specialized AI phone support solution for Shopify, Ringly.io is one option to consider. Its agent, Seth, is designed for quick setup and offers a performance-based trial.
Frequently Asked Questions
What are the main benefits of AI phone support for an online store?
The biggest benefits are 24/7 customer availability, lower support costs, and freeing up your team. An AI agent can handle common questions like "Where's my order?" anytime, day or night, which means happier customers and a more efficient team.
How difficult is it to set up an AI phone support app?
It depends on the tool, but the best ones are designed for simplicity. For example, a specialized solution like Ringly.io can be set up in just a few minutes without any coding. You just connect your Shopify store, configure a few settings, and you're ready to go.
Can AI phone support apps handle calls in multiple languages?
Yes, many leading solutions offer multilingual support. This is a key feature if you sell to a global audience. For instance, Ringly.io's AI agent, Seth, can communicate in over 40 languages, helping you provide a consistent experience for all your customers.
What happens if an AI agent can't answer a question?
A well-designed AI agent knows its limits. If it encounters a complex issue or a frustrated customer, it should seamlessly transfer the call to a human agent. This ensures that customers always get the help they need without getting stuck in a frustrating loop.
How can I measure the effectiveness of an AI phone support app?
Look for a solution that provides clear analytics and a performance guarantee. You should be able to track metrics like the call resolution rate (how many calls are solved without human help). Some companies, like Ringly.io, even offer a risk-free trial where you don't pay until the AI successfully resolves a certain percentage of calls.
Are all AI phone support apps for Shopify the same?
Not at all. Some are part of large, all-in-one helpdesks, while others are specialized tools built just for voice AI. A specialized tool is often more effective for phone support because its technology is fine-tuned for voice conversations, which are very different from text chats.
