TL;DR – What’s the best Voiceflow alternative?

Ringly.io is the best Voiceflow alternative for Shopify stores. After testing every option out there, we found it offers the best customer experience with a  no-code interface that's super easy to automate customer support with AI assistants.

Why this matters for ecommerce brands

If you run a Shopify store — especially in health, wellness, or beauty — your customers expect fast phone support. Most calls are about order status, shipping, and returns. The right answering solution handles these automatically, so your team focuses on growth instead of phone queues.

A quick Voiceflow overview

Voiceflow burst onto the scene in 2018 when four friends from Toronto. Braden Ream, Andrew Lawrence, Tyler Han, and Michael Hood decided to solve a massive problem: building AI agents or a chatbot was way too complicated.

Fast forward to today, and they've built an ai platform for building bots with over 250,000 users.

We looked at all customer interaction of Voiceflow from online review platforms like G2, Gartner, and SoftwareAdvice and identified the following themes amongst user complaints that you should be wary of when looking for a Voiceflow alternative:

‍

Top User Complaints of Voiceflow:

• Steep Learning Curve: Many users report struggling with the initial onboarding process and feeling overwhelmed by the platform's complexity.
• Technical Bugs: Frequent mentions of glitches and unreliable features that disrupt workflow and reduce productivity.
• Limited Documentation: Users consistently highlight sparse or unhelpful documentation, making it difficult to troubleshoot issues independently.
• Poor Customer Support: Multiple complaints about slow response times and unhelpful answers when technical issues arise.
• Feature Removal from Free Plan: Users report that valuable features are gradually removed from the free tier, forcing upgrades.
• Deployment Challenges: Several users mentioned difficulty when trying to deploy their creations across different channels.
• Limited Multimodal Support: Incorporating images and creating multimodal experiences is reportedly challenging.

‍

What to look for in the best alternatives to Voiceflow

• Look for a tool with an intuitive interface that doesn't require weeks of training.
• Find a platform with rock-solid reliability.
• Choose an alternative with amazing documentation and tutorials.
• Make sure customer support is responsive and helpful.
• Pick a platform with transparent pricing that doesn't force you into upgrades by removing key features.
• Look for easy deployment options across multiple channels.

Voiceflow alternative 1 – 🏆 Ringly.io

Best for: Shopify stores that don't want to deal with customer service but just scale.

Product Hunt rating: 4.8/5 stars

‍

‍

Founded in 2024 in Rotterdam, the Netherlands, by Maurizio Isendoorn and Ruben Boonzaaijer, Ringly.io is revolutionizing e-commerce customer service with AI phone agents.

‍

‍

With 2,100+ customers, Ringly.io is the go-to solution for e-commerce stores looking to scale without scaling their support team. (BubbleCon 2024's "Most Innovative App")

Features that make Ringly.io the #1 Voiceflow alternative

• No-code setup, instant results – Ringly.io is ready to go in minutes. Just add your website, docs, or text and your AI phone agent instantly understands your business. It even updates automatically as your website changes.

‍

‍

• ‍AI-powered sales & support – Ringly.io does both inbound and outbound. Provide real-time order tracking from Shopify, and convert more customers with personalized AI-driven conversations, not just reactive support.

‍

‍

• Advanced AI analytics for smarter decisions – Ringly.io gives you real-time call data, customer intent tracking, and performance reports, helping you optimize support and customer experience.

• Scalable pricing without enterprise contracts – Air AI's pricing is super expensive for smaller businesses. Ringly.io offers transparent, scalable pricing, pay for what you use, no locked-in contracts

‍

Ringly.io cons:

• Not built for large enterprise call centers – Best for e-commerce and SMBs rather than massive enterprise call centers with complex IVR needs.

• Outbound calls require consent – Unlike human agents, AI outbound calling requires opt-in compliance, which varies by region.

• No custom code options – The Ringly.io platform is designed to easily create no-code ai phone agents, but less friendly for developers with more technical expertise that need tools like custom code options.

‍

Ringly.io pricing plans:‍

‍

‍

Reviews

"it stands out significantly ahead"- Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.‍

"This is such a great product"- Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."

"It really sounds like a human"- Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.

‍

Voiceflow alternative 2 – Retell AI

Best for: Developers that want to build AI voice agents for any specific business needs

G2 rating: 4.6/5 (12 reviews)

‍

‍

Founded in the San Francisco Bay Area in 2023 by Todd Li, Evie Wang, Bing Wu, Weijia Yu, and Zexia Zhang, Retell AI is crushing it as the go-to platform for lightning-fast AI voice agent creation.

With over 3,000 businesses already on board, they're helping developers build human-like voice agents in just one day instead of months - a total game-changer for contact centers looking to level up their operations without the usual headaches.

‍

Retell Has Features Like:

• Multilingual & Multi-Country Support
• Telephony Integration
• Data Security and Compliance
• Real-Time Monitoring & Analytics‍

Cons:

• UI Improvements Needed: The interface could be friendlier, especially if you're not a tech wizard.
• Voice Variety Limitations: Could use more male voices and accent options.
• Slow Customer Service: Some folks say support could be faster.
• Platform Still Evolving: Retell AI is the new kid on the block, so they're still adding features.

‍

Pricing:

• Pay-as-you-go: $0.07-$0.31 per minute depending on what you need. You get $10 free to start, 20 calls at once, 10 free knowledge bases, and Discord support.
• Enterprise: Custom pricing that can go as low as $0.03 per minute. Handles 50+ calls at once, gives you Slack support, helps with legal stuff, and walks you through setup.
• Extra Stuff: Phone numbers, more knowledge bases, and branded calls cost extra.

Reviews:

"Made our customer service smarter and faster" - Utkarsh M. We’ve been using Retell to build these voice agents for our customer service, for over a year. It’s so natural, people don’t even realize it’s not a human half the time. The responses are super quick too, like you’re having a real convo. It’s actually helped us cut down on how many calls our team has to take, and customers are definitely happier..less hold time and better answers. If you’re on the fence about trying it, just do it.‍

"Extremely slow customer service on discord even when unannounced API changes break product" - Jerry Y. The product is the same as others on the market -- we would switch instantly if there were no switching cost, these guys are not a reliable vendor.

‍

Voiceflow alternative 3 – Botpress (AI agent builder)

Best for: developers building AI agents powered by the latest LLMsbot

G2 rating: 4.6/5 (328 reviews)

‍

‍

Founded in 2017 in Quebec by Sylvain Perron, Botpress is a powerful all-in-one platform designed for developers to build sophisticated AI agents using the latest LLMs.

With a rich set of features like multi-channel support, flexible integrations, and enterprise-level security, Botpress empowers developers to create intelligent conversational agents with ease.

Key features:

• SDK & Developer Tools
• Multi-Channel Suppor
• Customizable Webchat
• Natural Language Understanding (NLU)

‍

Cons:

• Learning Curve: While it's easy to set up, building more complex bots requires deeper understanding and effort (especially for those who don't engage with tutorials or videos).
• Price: Some users feel that the platform is expensive.
• Bugs: Some users have reported bugs that create doubts about the platform’s reliability for business purposes.
• Voice Feature Missing: Currently, Botpress lacks a voice feature.
• Documentation Availability: There is no documentation available in Spanish, which limits accessibility for Spanish-speaking users.
• Complexity for Beginners: Some users find it difficult and complex, especially due to insufficient explanations of certain features.

‍

Pricing:

• Pay-as-you-go pricing model: $0/month + $5 AI credit. Includes visual studio, 500 messages/month, 1 bot, and community support. Great for testing or small projects.
• Plus: $79-$89/month. Adds 5,000 messages/month, 2 bots, 1GB vector DB, live agent handoff, and custom analytics. Good for growing teams.
• Team: $445-$495/month. Includes 50,000 messages/month, 3 bots, live-chat support, and real-time collaboration. Ideal for larger teams needing more support.
• Enterprise: Custom pricing. Offers everything in Team plus white-glove onboarding, custom limits, and volume discounts. Best for large businesses.
• Add-ons: Extra bots, messages, storage, and collaborators cost additional.

Compared to Voiceflow, Botpress offers more flexibility with pricing and add-ons, making it scalable for businesses of all sizes.

‍

Reviews:

"Not there yet" - Anthony B., Owner, fabricator, and distributer. Extremely weak emphasis on basics. For instance, I wanted the bot to greet them the moment a user opens or re-opens the window, but even with net-enabled gpt4 I couldn't figure it out. Also why don't you have a gpt4 like assistant helping people learn to use your tools? The least you can do is let gpt4 access your company's instructions.

"The best platform to build conversational agents" - Mariola M, AI engineer. With Botpress you can do as many things as you can imagine with almost no code (and if needed some code, simply ask to AI).

‍

Voiceflow alternative 4 – Bland AI (AI phone calls)

Best for: Enterprise companies that want a voice ai platform to streamline customer support and sales

‍Product Hunt rating: 3.0/5 (10 reviews)

‍

‍

Founded in San Francisco in 2023 by Isaiah Granet and Sobhan Nejad, Bland AI is an innovative platform designed to build artificial intelligence-powered phone calling agents that efficiently handle the bulk of enterprise call volume.

Bland AI is built for large enterprises that want to automate their customer support and sales operations, offering enterprise scalability and integrate seamlessly with CRMs. The platform stands out with its advanced capabilities like memory functionality across calls, conversational pathways, high-accuracy transcription, context-aware summarization, and confidence scoring.

‍

Key Features:

• Voice Selection
• AI Models (Base, Enhanced, Turbo)
• Custom Prompts
• Background Tracks‍
• Language Support
• Inbound Call Handling

‍

Cons:

• Reliability Issues: Sometimes the AI gets tongue-tied or cuts off mid-sentence.
• Setup Complexity: You might spend a few hours getting everything just right. Voiceflow may appear easy to set up, but also has a learning curve with their visual builder.
• Customer Service Concerns: Some folks say support is slow.
• Can't Match Human Connection: For super sensitive stuff, it still feels like talking to a robot. This is a limitation of all AI systems, including Voiceflow's generative AI agents.

‍

Pricing:

• Standard: $0.09/minute with basic voices and up to 100 calls daily. Perfect for small businesses just getting started.
• Enterprise: Custom pricing with fancier models and more calls. Good for bigger companies with lots of customers.
• Custom: Custom pricing with all the bells and whistles plus special features just for you. For businesses that need everything perfect.

Important Stuff: No cancellations, no refunds, no free trials (only x amount of minutes for free)

Unlike Voiceflow's platform approach which requires you to build agents from scratch, Bland AI is laser-focused on voice calls. Voiceflow might be better if you need a complete agent-building platform, but Bland AI wins hands-down if you just need great voice conversations with customers.

‍

Reviews:

"Extremely impressed" ‍- Casper Boutens. Extremely impressed by Bland, the team is improving their product every week, they offer great support and all by all great phone calls made by their AI.

‍"Doesn't work at all" - Albert Salgueda. Doesn't work at all. I call and it doesn't speak, it gets interrupted... still not there.

‍

Voiceflow alternative 5 – Vapi AI

Best for: developers building AI voice products

Product Hunt + Trustpilot rating: 4.4/5 (19 reviews)

‍

‍

Founded in San Francisco in 2020 by Jordan Dearsley and Nikhil Gupta, Vapi is a cutting-edge AI platform that combines sophisticated conversational ai with a configurable API that enables developers to build sophisticated voice artificial intelligence products and scale phone operations effortlessly.

Vapi stands out with its powerful features including multilingual capabilities, automated testing, tool calling functionality, API-native architecture, and the flexibility to bring your own models and run A/B experiments.

‍

Key Features:

• Multilingual Support
• API-Native
• Automated Testing
• Tool Calling

‍

Cons:

• Limited International Number Support: If you're outside the US, you'll pay extra for phone numbers.
• Account Management Frustrations: Some users struggle to cancel or update payment info.
• Automation Heavy Support Experience: Their support relies on chatbots for account and billing questions, which can be annoying.
• Technical Complexity: Vapi is built for tech-savvy folks. If you're not a developer, you might find it challenging. Voiceflow aims to be more collaborative and accessible for teams, though they also offer developer tools.
• Still Maturing: Vapi is newer and still growing. Voiceflow appears to have a more established platform with more comprehensive features.

‍

Pricing:

• Startup Plan: $0.05/minute plus provider costs. Includes free credits and you can use your own API keys. Perfect for smaller teams. No sneaky cancellation fees, and they'll refund unused time.
• Enterprise Plan: Custom pricing with higher limits and priority support. Great for bigger companies. They prefer yearly contracts.
• Add-ons: From $2 to $5,000 monthly for extras like phone numbers and HIPAA compliance.

‍

Reviews:

"Amazing tool as well as after hours support on a Saturday night" - Robert Peter. Amazing system that they are building. I had issues on a Saturday night, and received a phone call from one of the technicians Sahil and he helped me through my issue. What dedication. I saw some of the other reviews, and they seem to be related to billings, and stuff that could easily be spoken about. I just wanted to give a shout out to this guy for his passion and dedication to the project.

"Unreliable" - Brent P, managing member. Support is non-existent and documentation is extremely poor. I spent a lot of time setting up an assistant which was working ok. Then they had a developer conference and rolled out a lot of new features and EVERYTHING broke. I spent hours and hours trying to get it working again to no avail. Emailed them and was told the "bugs" would be fixed tomorrow... then tomorrow.. then tomorrow. REALLY FRUSTRATING.

‍

Best pick for Shopify DTC brands

If you're running a health, wellness, or beauty brand on Shopify, most generic solutions won't understand your store data. Ringly.io connects directly to your Shopify store and handles the calls your team shouldn't spend time on — order status, returns, product questions — 24/7, at a fraction of the cost of a VA or call center.

• Connects to Shopify in 2 minutes
• Handles order status, returns, and FAQs automatically
• Used by supplement, skincare, and wellness brands
• Starts at $21/month

What AI tool is the top Voiceflow alternative? (Our Top 3)

After trying to seek Voiceflow alternatives, it's clear that the right AI agents capable for your advanced conversational AI depends on you use case. While Voiceflow offers powerful tools for AI chatbots and custom phone agents, many users struggle with its steep learning curve, technical bugs, and limited documentation to teach the AI.

Our top 3 Voiceflow alternatives:

• #1: Ringly.io - Best for online businesses and e-commerce stores seeking hassle-free customer service automation. With its no-code setup, AI-powered sales capabilities., Ringly.io delivers enterprise-level AI phone agents without the enterprise price tag.

• #2: Retell AI - Perfect for developers building voice AI agents with specific business requirements. Their multilingual support and telephony integration make them ideal for technical teams, though their UI could use improvement.

• #3: Botpress - The strongest text-based alternative for developers working with LLMs. Botpress provides a top alternative platform for ai chatbot building. Their powerful SDK, multi-channel support, and customizable features make them excellent for text chat implementations, despite lacking voice capabilities.

Ringly.io stands out as our #1 recommendation due to its balance of powerful capabilities and ease of use. And you dont pay untill they resolve at least 60% of your calls.

‍

Want to compare other players in the market? Read our other comparisons as well!

Bland vs Retell

Bland vs Syntflow