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Stuck between Bland AI and Retell AI for your voice clone needs?
By the end of this article, you'll finally pick the right AI voice tool and stop wasting time on research.
We'll break down:
Let's end the confusion and find your perfect voice AI solution.
Founded in San Francisco in 2023 by Isaiah Granet and Sobhan Nejad, Bland AI is a platform that's revolutionizing how big companies handle phone calls. Their AI-powered calling agents take on the heavy lifting of enterprise call volume, letting human agents focus on what really matters.
In the next section, we'll dive into Bland AI's standout features, the good and not-so-good parts, what it'll cost you, and what actual users are saying—all compared to
Founded in the San Francisco Bay Area in 2023 by Todd Li, Evie Wang, Bing Wu, Weijia Yu, and Zexia Zhang, Retell AI is crushing it as the go-to platform for lightning-fast AI voice agent creation.
Note: The pricing information below is accurate at the time of writing and may be subject to change. For the most up-to-date pricing, please visit the pricing page of Retell AI and Bland AI.
Bland AI offers straightforward per-minute pricing, but watch out for those hidden costs! While their base rate looks attractive, you'll quickly find yourself paying extra for features that Ringly.io includes standard. Their enterprise tier requires custom negotiations, making it hard to budget without lengthy sales conversations.
Retell AI uses a complex "pay-as-you-go" model that looks cheap at first, but adds up FAST once you actually use it. While they boast about "no platform fees," you'll end up paying separately for each component of your calls. Their enterprise tier has a long 6-month minimum contract that locks you in.
Ringly.io has simple, usage-based pricing with no hidden fees or long-term commitments. Test drive it risk-free for 14 days, then scale up or down on month-to-month terms—or book a demo for fully tailored enterprise support.
Bland is known for its human-like conversations for enterprises, with advanced features, while staying user-friendly. Bland has a 3.0-star rating from 10 reviews on Product Hunt, which means that users are generally not very positive.
"Extremely impressed" - Casper Boutens. Extremely impressed by Bland, the team is improving their product every week, they offer great support and all by all great phone calls made by their AI.
"Doesn't work at all" - Albert Salgueda. Doesn't work at all. I call and it doesn't speak, it gets interrupted... still not there.
Retell is well known for its advanced AI features for developers. It has a 4.6 star rating from 12 reviews on G2. Overall, users seem to like Retell AI's interactive voice platform.
"Made our customer service smarter and faster" - Utkarsh M. We’ve been using Retell to build these voice agents for our customer service, for over a year. It’s so natural, people don’t even realize it’s not a human half the time. The responses are super quick too, like you’re having a real convo. It’s actually helped us cut down on how many calls our team has to take, and customers are definitely happier..less hold time and better answers. If you’re on the fence about trying it, just do it.
"Extremely slow customer support on discord even when unannounced API changes break product" - Jerry Y. The product is the same as others on the market -- we would switch instantly if there were no switching cost, these guys are not a reliable vendor
Ringly.io is known for its simplicity, and a focus on e-commerce, with features like abandoned cart recovery and order status lookups. It has a 4.8 star rating from 12 reviews on Product Hunt and other platforms.
"it stands out significantly ahead"- Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.
"This is such a great product"- Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."
"It really sounds like a human"- Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.
"How to automate customer service? -> Ringly.io" - Sidra Husnain, Founder.
Best for Shopify stores looking for the best way to offer 24/7 AI phone support at a fraction of the cost.
How it went when I tried setting up Ringly:
After I installed the Shopify app, the only thing I had to do was to upload my data to the knowledge base. (website was uploaded automatically)
After I did that, I could already speak to my agent via a web call.
Setting it live was as simple as picking a phone number with my area code from the dashboard. I was able to connect the number with 1 click. (The number is also free and included)
There was not really anything else to the setup.
They claim that out of the box, their agents resolve an average of 73% of support calls. They back that up with data from over 2,100 active Shopify stores.
Signup -> onboarded took only 4 minutes and 12 seconds. Most of that time was spent waiting for the knowledge to be uploaded.
Over the first 2 weeks I used it (14-day free trial), it resolved 76% of my calls on its own.
The rest of the calls were escalated to a support ticket by my agent.
(update: the more calls you get, the smarter it gets. As of today, my resolution rate is 79%.)
Standout Features (pros):
Pricing is on a results basis; you don't pay until your agent has at least a 60% resolution rate
Shopify integration is native. It will allow your agent to solve order status and refund requests on the phone.
Reviews are overall very positive, mainly because of the results-based pricing. If you don't pay unless you get results, every customer gets results.
Cons:
What’s unique about Ringly is that it is the first AI phone support tool built for Shopify.
Editors note: Ringly.io opened 5 spots for Shopify stores to pay $0 until AI resolves 60% of your support calls. You can book a call to claim it.
Let's cut through the noise and figure out which AI calling solution fits YOUR use case like a glove. After digging into features, pricing, and of course customer satisfaction, here's who each platform works best for...
Look, at the end of the day, your business needs calls that actually work. Not calls that sound like robots or drop in the middle of important conversations with customers.
After diving deep into Bland AI, Retell AI, and Ringly.io, here's what we've learned:
Bottom line? The cheapest option isn't always the best value. When AI calling goes wrong, you don't just lose the cost of the call, you lose the customer. Ringly.io's focus on reliability over rock-bottom pricing means you'll actually make more money in the long run.
Want to compare other competitors in the market?
