The 11 Best Gorgias Alternatives in 2025

If you run an e-commerce store, your customer support needs to be fast, reliable and scalable. On of the most popular tools out there: Gorgias, promised to deliver that for your business. But some businesses need more features or simply a better price. So whether you are looking for conversational AI, multilingual phone support or a platform that integrates with Shopify, this list is a perfect guide to find the best gorgias alternative and will give you the number 1 best gorgias alternative to consider. In this guide we will go over gorgias competitors and show you when you should choose a certain alternative to gorgias.

After this introduction you will find the 11 best options with all of the features you should know about. After reading this article you will know exatly which tool is best for your ecommerce business, so you can improve your customer communication and customer experience by having a faster response time than your competitors.

Quick note on pricing before we start comparing tools like gorgias: gorias uses team-tier pricing, some of the prices mentioned are "per month per agent", and you'll see examples like "150 per user per month." Gorgias also offers add-ons, but if gorgias lacks a must have that you need, there are often good alternatives to consider that do offer these features. We've also used reviews on sites like g2 where relevant.

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1. Ringly.io: AI-Driven Phone Support for Shopify stores

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Best for: Shopify stores looking for the best way to offer 24/7 instant phone support. Ringly resolves at least 60% of all of your support calls without humans.

Did you know: Studies show that 67% of shoppers in the us prefer to call a business before purchasing? These are the people that will never even make it to your cart. Ringly's AI phone agent will scan your product catalog to help customers with product questions too.

• Key Features:
  • ai phone support agent answers and resolves an average of 73% of calls without human intervention
  • Automated order tracking, returns/exchanges, and more to automate repetitive calls
  • Integrates with 7,000+ tools to integrate with your current setup
  • 30+ languages supported for global customer interaction
  • Results-based pricing - Only pay when at least 60% of your calls are resolved (transparent pricing model)
• Pros:
  • Dramatically cuts support labor and improves your support efficiency
  • Alalyzez every call, so you don;t need to track CSAT. This gives a way more accurate CX score to keep track of customer satisfaction
  • Multilingual and 24/7 available, which is the best for ecommerce phone support
  • Scales on demand
• Cons:
  • Focused primarily on phone support (less ideal if you need live chat or email help desk ticketing)

Built for Shopify: Ringly is available to download directly from the Shopify app store for free. The integration with Shopify allows the AI agents to find information about your customers before the call even starts.

Ideal for: Shopify stores that want to wow customers (pretty common reaction among people who speak to Ringly agents) on the phone and save money on repetative phone support. Great for lean customers service teams.

Unique edge: Currently the only AI phone support tool for e-commerce, with the best resolution rate percentage (73% average on over 2,100 shopify stores), best results based offer out there. Generally Rignly is the ebst option for brands that want to offer the best personalized support through voice.

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2. Tidio: Multichannel Live Chat

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Best for: Combining live chat, chatbots and email support across multiple channels.

• Key Features:
  • live chat, chatbots and help desk in one
  • Social messaging (Instagram, Messenger, whatsapp, SMS)
  • No-code chatbot builder
  • ai-powered responses
• Pros:
  • User-friendly and visually appealing
  • Generous free plan
• Cons:
  • Phone support not included
  • Some advanced features require upgrades

Shopify integration: Easy to set up, includes automated triggers and customer information is synced

Ideal for: Medium-sized stores that want to engage visitors and automate basic support.

Unique edge: Easy and fast to setup and collaboration features included for faster ticket management.

3. Help Scout: Human-Focused Ticketing and Collaboration

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Best for: E-commerce brands who value personalized email support and want a simple ticketing system.

• Key Features:
  • A shared inbox for teams to manage customer messages
  • Kowledge base builder and public help center for frequently asked questions
  • Automation builder and tracking features
• Pros:
  • Clean interface and easy onboarding
  • Strong focus on CX metrics
• Cons:
  • No built-in phone support
  • Limited chatbot customization

Shopify integration: Robust integration with easy ticket assignment that connects the Shopify orders, easy to integrate.

Ideal for: Brands prioritizing email and a human touch in their support ticketing system.

Unique edge: Know for the ease of use of the product and good support history among help scout users.

4. Desku: Modern, Affordable E-commerce Support

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Best for: Merchants who need strong ticketing and value for money.

• Key Features:
  • Live chat, social media and knowledge bases
  • Custom chatbots to automate repetative questions
  • Integrates with Shopify, WooCommerce and more
• Pros:
  • Cost-effective for growing brands
  • All in one interface for customer service software
• Cons:
  • The platform is newer so there are fewer advanced analytics
  • There are fewer third party integrations

Shopify integration: Fast and easy setup, the integration will automatically pull orders and customer information from Shopify

Ideal for: Ecommerce stores on a budget that just need the essentials

Unique edge: Modern UI and transparent pricing

5. Big Sur AI: Deep Customer Insights

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Best for: Brands that want flexible AI powered and advanced analytics cross platforms.

• Key Features:
  • Omnichannel ticketing with NLP-powered ai
  • A visual dashboard for customer data
• Pros:
  • One of the best for ai-powered suggestions
  • Flexible for fast moving ecomemrce teams
• Cons:
  • Focused on tickets and analytics but lacks phone support
  • Steeper learning curve

Shopify integration: Syncs shopify customers and order history and is easy to integrate

Ideal for: Stores that are looking to increase productivity with ai

Unique edge: Smart recommendations and ai/data driven insights

6. Kustomer: CRM-Powered Multi-Channel Support

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Best for: Larger brands that need unified customer relationship management across email, chat and socials.

• Key Features:
  • Very good overview of customer information
  • Strong automation
  • Omnichannel support options
• Pros:
  • Best in class CRM
  • Very good API and integration library
• Cons:
  • Higher price point
  • Setup requires more time

Shopify integration: Supports more complex support ticket routing

Ideal for: Larger ecommerce brands that need a more custom setup

Unique edge: Deeper CRM and process automation

7. Freshworks: Scalable Helpdesk

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Best for: Stores that want robust ticket management and scalability.

• Key Features:
  • Omnichannel ticketing (email, chat, phone, socials)
  • ai powered chatbot (freddy ai)
  • Good analytics
• Pros:
  • Scalable for any business size
  • Marketplace of 1,000+ integrations
• Cons:
  • Can feel enterprise-heavy for small brands
  • Full power requires premium plans

Shopify integration: Pre built connections available

Ideal for: Stores with multiple support channels

Unique edge: Proven ecosystem and automation flexibility

8. Zendesk: The Legacy Leader With Deep Integration

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Best for: Bigger ecommerce brands that need enterprise-grade flexibility.

• Key Features:
  • Email, chat, phone and social support (classic zendesk stack)
  • Very good analitics
  • A large library of integrations
• Pros:
  • Reliable and secure
  • Scalable and strong customer service platform capabilities
• Cons:
  • Steep learning curve
  • More expensive at scale

Shopify integration: A well documented and deep integration

Ideal for: Enterprises with custom setup needs

Unique edge: Battle tested system that has been around for a while

9. Re:amaze: Chat and Helpdesk Focused on E-commerce

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Best for: Brands that are looking for a balance of live chat, chatbots and a help desk on a budget.

• Key Features:
  • Automated responses
  • sms, chat, email and socials
  • Knowledge bases and help center
• Pros:
  • Very good ecommerce widgets
  • More affordable for smaller teams
• Cons:
  • Limited phone support
  • Reporting could be deeper

Shopify integration: Realtime order lookup connection

Ideal for: DTC brands expanding support

Unique edge: Ecommerce widgets and good price to feature ratio for ticket management

10. Intercom: Conversational Bots and Self-Service

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Best for: Stores wanting robust customer messaging and onboarding flows.

• Key Features:
  • AI powered chatbots and targeted messaging
  • Very capable knowledge base
  • Help center
• Pros:
  • Very good personalized AI chat
• Cons:
  • Premium pricing; adds up with higher usage
  • Some features best suited for SaaS

Shopify integration: Possible be not native like other options

Ideal for: Brands that want to combine marketing with support and customer communication

Unique edge: Very good conversational AI (fin AI chat)

11. Zoho Desk: Customizable Helpdesk on a Budget

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Best for: Value-focused merchants with a need for basic ticketing.

• Key Features:
  • Multi-channel ticketing (email, chat, social)
  • Custom automations and SLAs
  • Simple customer portals
• Pros:
  • Extremely cost-effective
  • Integrates into the Zoho ecosystem
• Cons:
  • No advanded ai and phone integrations
  • A less modern inerface (difficult to use)

Shopify integration: Possible to integrate via extensions and API's

Ideal for: Stores with a smaller support team

Unique edge: More customization for less money

What to Look For in a Gorgias Alternative

• Platform integration: Make sure the tool you pick connects to your ecommerce platform.
• Channel diversity: Does the tool offer multiple channels for omnichannel reach?
• Automation: Think of how much of your support can be taken over by ai, and which tool offers those capaliblties.
• Scalability: Can the tool you pick scale on demand without having to hire?
• Pricing: Is the pricing model aligned with your goals?

Some context on gorgias: gorgias is built for ecommerce and is an all-in-one customer sercive software/solution. You can use gorgias with a support tam of 10 users or more. Gorgias offers quite a lot of intagrations and gorgias plans are billed per month per agent. But there are still features like phone support that gorgias lacks, like phone support.

Conclusion: Choose the Right Partner for E-commerce Growth

Switching from gorgias is not jsut about finding a cheaper alternative. The goal should be to give your customers the best customer experience possible. If you want ai powered phone support that is scalable, ringly.io is the best option currently. For live chat, Tidio and Re:amaze are generally the best options. If you are a larger brand Kustomer or zendesk might be a better option for you. While making a decision, keep your specific ecommerce use cases in mind and make sure the support platform you pick will improve your customer outcomes, while not breaking the bank.

Ready to bring your support to the next level? Pick from the best gorgias alternatives here to find the tool that meets your customer support needs.

Got questions about automating your phone support or integrating with shopify? Discover how Ringly.io is helping merchants like you save time, cut costs, and help every caller.

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