What's new

Meet Seth—your always-on, AI phone support agent. He greets callers, answers FAQs, and hands off complex issues to a human.

Our test results:

• 73% average resolution rate

• 1.3 mins average handle time

• Under 8% transfer rate to humans

Here's an example of the Analyze dashboard you get when using Seth:

Seth no longer stops at “fulfilled” or “processing.” He can now relay full tracking info—carrier, estimated arrival, and any in-transit updates.

Here’s how it works:

1. Caller requests an order update.

2. Seth queries your order system for tracking number, carrier, and ETA.

3. Customer hears the full tracking info—no more vague statuses.

We created way simpler pricing plans, and made sure we can help you in the best way possible.

A much requested feature: when there is no info about some customers, dynamic variables like {{customer_name}} can be automatically replaced by defaults.

Example: your greeting is "Hey {{customer_name}}, how can I help?"

You add the word "there" as fallback for {{customer_name}}.

What the agent says when there is no known customer name: "Hey there, how can I help?"

Connect your customer database and pull up customer info before the AI phone agent picks up an inbound call.

Here's how it works:

Instead of having an AI agent for each language, you now need only 1! Choose the Multi language and your agent can switch to all these languages on the go:

We added 11 more languages, so even more users can use our awesome AI:

• Slovak

• Indonesian

• Romanian

• Bulgarian

• Hungarian

• Catalan

• Swedish

• Norwegian

• Greek

• Finnish

• Danish

Your agent now automatically detects when it doesn't know something! You now have an overview with all the knowledge gaps, and answering them makes your agent smarter and smarter!

You now have one hub where all integrations are – and new ones will show up.

And you can also bring your own telephony infrastructure from Twilio by importing your phone numbers. Now you can get any phone number you ever want into our app. We've tried to make this as easy as possible.

We now analyze call categories, caller moods, and end of call reasons and show it to you in beautiful charts.

And you now have a funnel showing how many abandoned carts your AI phone agent has recovered. Only for Shopify for now.

Don't write out how you want your agent to behave. Just choose a personality.

AI phone agents used to struggle with complex questions. Not anymore.

We rebuilt everything from scratch. Your AI agent now instantly processes:

- 300 pages from your website

- 25 of your critical documents

- 200,000 words of your business knowledge

The best part? Your agent now ALWAYS checks this knowledge before answering.

With the new Call history, you have better control over your calls than ever before. You can now:

• See when actions were used

• See what knowledge was used

• See how a call ended

• AI call analysis

• and so much more...

👉 Click here to open your new Call history!

Sometimes you want to send a link, code, or website to the people you're on the phone with. Your AI phone agent is not different.

So, now your agent can send an SMS in the phone call to the person you're calling with.

We've added 7 brand new accents to make the agent sound even more native! You can use every accent with every language, so you can even let your agent speak English with a German accent.

Improvements to sound, voice, call settings, call transfers, tracking calls, and more:

When a call ends, Ringly.io sends detailed call information to the webhook you’ve added in your account settings. This allows you to integrate data automatically into your CRM, perform analytics, or take other actions.

Personalize outbound calls

When you make an outbound phone call with your AI phone agent, you can now send dynamic variables to the agent!

This means your AI agent knows everything about your customer and you can make your phone calls even more personalized. See example below:

Connect Shopify to Ringly.io with one click. Your agents can now get order status and product info realtime from Shopify. All built-in, so you don't have to do a thing.

You can now find answers to your questions, troubleshoot on your own, or ask us a question through our messenger.