Your agent has Shopify order tracking details, not just a status

Seth no longer stops at “fulfilled” or “processing.” He can now relay full tracking info—carrier, estimated arrival, and any in-transit updates.

Here’s how it works:

1. Caller requests an order update.

2. Seth queries your order system for tracking number, carrier, and ETA.

3. Customer hears the full tracking info—no more vague statuses.