Conversational flow steps, call history, outbound, and more
Conversational flow steps
You can now create steps in the conversation your agent follows! Create an 'Advanced' agent and add steps, with instructions per step.
Call history
You can see exactly what calls were made when, why, by who, to whom, how long, and more. Filter on agents, inbound/outbound, positive/neutral/negative, and if the agent completed the task.
More and better templates
With just one click on a template, you created a pre-vetted AI phone agent! The only thing you have to do is add some details about your business.
Other improvements:
You can now sign up with 1 click using Google
You can now test your agent for free without a phone number or paid plan.
You can connect to Zapier directly from the app
You'll get way better support with our new Intercom support chat
Make outbound calls via our Zapier app
We're thrilled to announce that you can now use your favorite tools with Ringly.io using the Zapier app.
With over 7000 app connections, your AI phone agent just received a massive upgrade.
Make outbound calls with API
Ringly.io can now make outbound calls using an API call. 🎉
You can use this to:
Call people who abandoned their cart
Call and qualify leads
Call customers
And much more...
Way better pricing plans
Since then: Pay per call replaced these plans. See pricing
Previously, we had only 3 plans: $69/mth, $450/mth and $997/mth.
Now, we have made sure you don't need to make such big pricing jumps when scaling your calls. We have about 36 tiers now, or 38. We've lost count.
And to make sure you don't need to keep checking if you need to upgrade when scaling, we've added the option to switch on "automatically upgrade when out of call minutes."
AI books your appointments
Our AI phone agents can now check your calendar's available slots and schedule an appointment on Your calendar with the customer. We're using Cal.com as a connector between Ringly.io and your favorite calendar app.
When you have 1 calendar to connect, you can create a free account at Cal, and for multiple calendars, prices start at $15/mth.
8 new languages
To help change even more businesses around the world, we are introducing some new languages:
🇨🇳 Chinese
🇷🇺 Russian
🇮🇹 Italian
🇰🇷 Korean
🇳🇱 Dutch
🇵🇱 Polish
🇹🇷 Turkish
🇻🇳 Vietnamese
New dashboard
We're thrilled to announce that we've rebuilt Ringly.io from the ground up to make your experience even better. With this new interface, it becomes even easier to create an agent and use it in your business.
International phone numbers
Where previously you could only buy US phone numbers, we now expanded to a ton more countries.
We now have phone numbers of these countries:
🇺🇸 (+1) United States - US 🇦🇷 (+54) Argentina - AR 🇦🇺 (+61) Australia - AU 🇦🇹 (+43) Austria - AT 🇧🇪 (+32) Belgium - BE 🇧🇷 (+55) Brazil - BR 🇨🇦 (+1) Canada - CA 🇫🇷 (+33) France - FR 🇩🇪 (+49) Germany - DE 🇮🇳 (+91) India - IN 🇮🇪 (+353) Ireland - IE 🇯🇵 (+81) Japan - JP 🇱🇺 (+352) Luxembourg - LU 🇲🇽 (+52) Mexico - MX 🇳🇱 (+31) Netherlands - NL 🇳🇿 (+64) New Zealand - NZ 🇵🇹 (+351) Portugal - PT 🇪🇸 (+34) Spain - ES 🇨🇭 (+41) Switzerland - CH 🇬🇧 (+44) United Kingdom - GB
Due to government restrictions, for most countries you need to provide information such as proof of residency, or a tax bill from your business before buying a phone number. In those cases, we'll help you upload the necessary information and buy a phone number with you. Just contact us in the support chat.
Agents can take actions
Since then: Actions are now called skills.
The agent can now take actions in the call! And literally everything you want. You can connect with Make.com or Zapier, or any other service that uses webhooks. You can add multiple actions per agent.
Example action: the customer asks where their order is, and the agent understands and sees it has an action called 'Fetch order status'. But to get the order status, it needs the order number as well, so the agent first asks the customer what the order number is, and then invokes the action 'Fetch order status'. Within 2 seconds the agent found it and informs the customer: "I see your order has been processed and will arrive Monday."
AI analyzes calls
AI now shows you the call sentiment using Positive 😄, Neutral 🙂, or Negative 🙁
So you know in one glance what happened! See below:
We also added these super important metrics:
Other things we added:
A call summary
Task completion status
Who hung up the phone
Affiliate program
Just one day after the previous update, we launch our Ringly Rewards Program. With our affiliate program, you can sign up in literally 1 minute, and receive your affiliate link immediately.
You will get 20% lifetime recurring commission on high-ticket prices.
Get yourself a passive income stream by recommending Ringly.io on your socials, website, blog and newsletters. As long as the customer pays, you'll get paid. You can join our affiliate program here.
Agents coming to life
We thought it'd be nice to make our agents come more to life. So, we've given every agent a face, a name, a color, and you can listen to their voice!
Here are some voices you can choose from:
Next to this, we simplified our agent setup flow, so that it is even easier to set up your agent.
Now, there are only 3 setup steps:
Choose a voice & language
Add instructions
Add a phone number
Knowledge base
The first big feature we add is the most requested one - the Knowledge base. Where you first needed to instruct the agent in the Instructions text field of max 1500 words, you can now upload almost anything in the knowledge base:
Your website (by simply adding your website-url)
Your company's files (pdf, csv, docx, etc.)
Plain text
Youtube video url
When a customer asks a question and the AI phone agent does not know the answer, it will query the knowledge base and get the answer. This process takes about 2 seconds, and in the meantime the agent will still be speaking.
So the agent will look into the knowledge base, at the same time say something like "Let me look up that answer for you..." and in the meantime the answer is found and the agent will answer the customer.
Launch
On Wednesday May 8th Ringly.io officially launched and allowed users to create an account.
We also launched on Product Hunt that day, and became number #4 Product of the Day. You can see our launch here.
