The first big feature we add is the most requested one - the Knowledge base. Where you first needed to instruct the agent in the Instructions text field of max 1500 words, you can now upload almost anything in the knowledge base:
Your website (by simply adding your website-url)
Your company's files (pdf, csv, docx, etc.)
Plain text
Youtube video url
When a customer asks a question and the AI phone agent does not know the answer, it will query the knowledge base and get the answer. This process takes about 2 seconds, and in the meantime the agent will still be speaking.
So the agent will look into the knowledge base, at the same time say something like "Let me look up that answer for you..." and in the meantime the answer is found and the agent will answer the customer.
