Since then: Actions are now called skills.
The agent can now take actions in the call! And literally everything you want. You can connect with Make.com or Zapier, or any other service that uses webhooks. You can add multiple actions per agent.
Example action: the customer asks where their order is, and the agent understands and sees it has an action called 'Fetch order status'. But to get the order status, it needs the order number as well, so the agent first asks the customer what the order number is, and then invokes the action 'Fetch order status'. Within 2 seconds the agent found it and informs the customer: "I see your order has been processed and will arrive Monday."
