Improvements to sound, voice, call settings, call transfers, tracking calls, and more:
Control volume of background sounds
Set ease of interrupting the agent
Change how often agent says words like "yeah", "uh-huh"
Make numbers/dates sound more natural
Fix pronunciation of words
Expand the agent's vocabulary
Set how long calls can be
Auto-end calls when it's quiet
Auto-check if caller is still there
Leave AI voicemails
Transfer to multiple departments/persons based on rules
Choose between warm transfers or cold transfers
Format text automatically
Turn off call recordings for data protection
Track latency
See how the call was ended
Everything is available on the free plan as well!