YunExpress integration
Seth tells callers where their YunExpress parcel is, whether it's still in China, clearing customs or out with the local carrier.
Ringly is the AI phone support app for Shopify brands. When an order ships from China with YunExpress, Seth, the AI phone agent, looks up the tracking itself during the call.
What Seth can do with YunExpress tracking
- Seth reads the YunExpress tracking number from the Shopify order, so the caller doesn't need it.
- Seth tells the caller the latest YunExpress scan, for example "customs clearance completed", and the delivery date when the tracking shows one.
- When the tracking shows a local carrier such as USPS or GOFO has the parcel, Seth tells the caller who is delivering it.
- If the parcel is stuck in customs or hasn't moved in days, Seth says so and can hand the call to a person.
I ordered two weeks ago and it still isn't here. Order 4471.
Looked up YunExpress tracking through TrackingMore
It left China last week and cleared US customs on Tuesday. GOFO is delivering it now, and it's out for delivery today.
What you need to do
Nothing to set up. There is no YunExpress setting to switch on. If the Shopify order has a YunExpress tracking number, Seth looks it up through TrackingMore, which is built into Ringly.
Tracking for YunExpress runs through TrackingMore, which is built into Ringly.
How YunExpress tracking works
YunExpress questions
Does Ringly track YunExpress parcels?
Yes. Seth, Ringly's AI phone agent, reads the YunExpress tracking number from the Shopify order and tells the caller the latest scan, from China to the front door.
What if the parcel is stuck in customs?
Seth tells the caller what the latest scan says and when it happened. If the caller needs more, Seth can hand the call to a person.
Do I need a YunExpress account?
No. Seth only needs the tracking number on the Shopify order, and he looks the parcel up through TrackingMore, which is built into Ringly.
