Twilio integration

Keep the phone number your customers already know by connecting your Twilio account. Seth can also text the caller during a call, for example a tracking link.

Ringly is the AI phone support app for Shopify brands. With Twilio connected, Seth picks up on the number you already own.

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At a glance

Setup

Connect your Twilio account in Ringly and pick the number.

Account

You need a Twilio account with your number in it. Without one, Ringly gives you a number, or you forward your existing number to it.

What Seth can do with Twilio

Seth answers on the phone number your customers already have, so nothing changes for them.
Seth texts the caller during the call when a link is easier than reading it out, for example the tracking link or a return label.
Your number stays in your Twilio account. You can move it back at any time.

Sample call

Caller

Can you just send me the tracking link?

Sent an SMS with the tracking link through Twilio

Seth

AI agent

Done, I just texted it to this number. Anything else I can check for you?

Connecting Twilio takes three steps

In Ringly, open Settings, then Integrations, and connect your Twilio account.
Pick the Twilio number Seth should answer. Ringly points the number to Seth for you.
Turn on texting in Seth's settings if you want Seth to send links by SMS.

Tracking for

Twilio

runs through

, which is built into Ringly.

Read how to import your Twilio number

How the Twilio connection works

Twilio questions

Does Ringly work with Twilio?

Yes. Connect your Twilio account in Ringly, pick the number Seth should answer, and Ringly points that number to Seth for you.

Do I have to move my phone number?

No. Your number stays in your Twilio account, and you can move it back at any time.

What if I don't have a Twilio account?

Ringly gives you a number, or you forward your existing number to it. Twilio is only needed when you want Seth on a number that already lives in Twilio.