Gorgias integration
When a call needs a person, Seth creates a Gorgias ticket with the full transcript and a summary.
Ringly is the AI phone support app for Shopify brands. Seth, the AI phone agent, answers the call, and when a person is needed the conversation lands in Gorgias.
What Seth can do with Gorgias
- When Seth can't finish a call, or the caller asks for a person, it creates a ticket in Gorgias.
- Seth puts the full call transcript and a short summary in every ticket, so nobody has to listen to the recording.
- Seth tells the caller your team will follow up, so nobody waits on hold.
- Seth leaves the reply to your team in Gorgias, as usual. Nothing changes in how you handle support.
The tracking says delivered but nothing came. I'd like to talk to a person.
Created a Gorgias ticket with the transcript and a summary
I've passed this to the team with everything we talked about. They'll email you today.
What a Seth ticket looks like in Gorgias
Each escalated call becomes one ticket in Gorgias. The ticket carries the transcript, a summary of what the caller wanted, and the caller's phone number, so your team can pick it up like any other conversation.
Common questions about the Gorgias integration
Does Ringly integrate with Gorgias?
Yes. When Seth, Ringly's AI phone agent, can't finish a call, or the caller asks for a person, it creates a ticket in Gorgias with the full transcript, a summary and the caller's phone number.
What do I need to connect Gorgias?
A Gorgias account. In Ringly, open your Seth settings, click Connect next to Gorgias, log in to Gorgias and allow access. No developer needed.
Does every call become a ticket?
No. You choose when Seth should create a ticket.
