Yanwen integration
Seth tells callers where their Yanwen parcel is on its way from China, from the tracking number on the Shopify order.
Ringly is the AI phone support app for Shopify brands. If you ship from China with Yanwen, Seth, the AI phone agent, checks the Yanwen tracking during the call.
What Seth can do with Yanwen tracking
- Seth reads the Yanwen tracking number from the Shopify order, so the caller doesn't need it.
- Seth tells the caller the latest Yanwen scan, for example "departed from origin country", and the delivery date when there is one.
- When the tracking shows the parcel is with the local carrier, Seth tells the caller who is delivering it.
- If the parcel hasn't moved in days, Seth says so and can hand the call to a person.
It says Yanwen. Has my order even left China?
Looked up Yanwen tracking through TrackingMore
Yes. Yanwen shows it left China on the 3rd and cleared customs yesterday. The local carrier has it now.
What you need to do
Nothing to set up. There is no Yanwen setting to switch on. If the Shopify order has a Yanwen tracking number, Seth looks it up through TrackingMore, which is built into Ringly.
Tracking for Yanwen runs through TrackingMore, which is built into Ringly.
How Yanwen tracking works
Yanwen questions
Does Ringly track Yanwen parcels?
Yes. Seth, Ringly's AI phone agent, reads the Yanwen tracking number from the Shopify order and tells the caller the latest scan.
What if the parcel hasn't moved in a week?
Seth tells the caller when the last scan happened and what it said, and can hand the call to a person.
Do I need a Yanwen account?
No. Seth only needs the tracking number on the Shopify order.
