#AACD06
Yanwen integration
Seth tells callers where their Yanwen parcel is on its way from China, from the tracking number on the Shopify order.
Ringly is the AI phone support app for Shopify brands. If you ship from China with Yanwen, the AI phone agent checks the Yanwen tracking during the call.
TL;DR
Couriers
Setup
Nothing to set up.
Account
You don't need a Yanwen account. Ringly reads the tracking number from the Shopify order.
What Seth can do with Yanwen tracking
- Seth reads the Yanwen tracking number from the Shopify order, so the caller doesn't need it.
- The AI agent tells the caller the latest Yanwen scan, for example "departed from origin country", and the delivery date when there is one.
- When the tracking shows the parcel is with the local carrier, Seth tells the caller who is delivering it.
- If the parcel hasn't moved in days, Seth says so and can hand the call to a person.
Example of the integration in a phone call
Caller
It says Yanwen. Has my order even left China?
Looked up Yanwen tracking through TrackingMore
Seth
AI agent
Yes. Yanwen shows it left China on the 3rd and cleared customs yesterday. The local carrier has it now.
How Yanwen tracking works
Yanwen questions
Does Ringly track Yanwen parcels?
Yes. Seth, Ringly's AI phone agent, reads the Yanwen tracking number from the Shopify order and tells the caller the latest scan.
What if the parcel hasn't moved in a week?
The AI agent tells the caller when the last scan happened and what it said, and can hand the call to a person.
Do I need a Yanwen account?
No. The AI agent only needs the tracking number on the Shopify order.
Let Seth handle the calls your team shouldn't
Go live in under an hour. Escalates only when needed, and brings in attributed orders along the way.
