#004B87
USPS integration
Seth tells callers where their USPS parcel is and when it should arrive, using the tracking number on the Shopify order.
Ringly is the AI phone support app for Shopify brands. USPS tracking is built in: the AI phone agent reads the tracking number from the order and checks USPS during the call.
TL;DR
Couriers
Setup
Nothing to set up.
Account
You don't need a USPS account. Ringly reads the tracking number from the Shopify order.
What Seth tells callers about USPS parcels
- Seth reads the USPS tracking number from the Shopify order, so the caller doesn't need it.
- The AI agent tells the caller the latest USPS scan, for example "in transit to next facility", and the expected delivery date when USPS gives one.
- When USPS marks a parcel as arriving late, Seth says so instead of guessing, and can hand the call to a person.
Example of the integration in a phone call
Caller
My tracking hasn't moved in four days. It's order 20417.
Looked up USPS tracking through TrackingMore
Seth
AI agent
USPS last scanned it in Atlanta on Monday and now shows it as arriving late. Want me to pass this to the team so they can look into it?
How USPS tracking works
USPS questions
Does Ringly track USPS parcels?
Yes. Seth, Ringly's AI phone agent, reads the USPS tracking number from the Shopify order and tells the caller the latest scan and the expected delivery date.
Do I need a USPS account?
No. Ringly reads the tracking number from the Shopify order and looks it up through TrackingMore, which is built into Ringly.
What if USPS says delivered but the parcel isn't there?
The AI agent tells the caller what the last USPS scan says and when it happened, and can hand the call to a person to sort it out.
Let Seth handle the calls your team shouldn't
Go live in under an hour. Escalates only when needed, and brings in attributed orders along the way.
