#FFBE00
UPS integration
Seth checks UPS tracking during the call and tells the caller where the parcel is and when UPS expects to deliver it.
Ringly is the AI phone support app for Shopify brands. When an order ships with UPS, the AI phone agent looks up the tracking itself, so nobody on your team has to.
TL;DR
Couriers
Setup
Nothing to set up.
Account
You don't need a UPS account. Ringly reads the tracking number from the Shopify order.
What Seth can do with UPS tracking
- Seth reads the UPS tracking number from the Shopify order, so the caller doesn't need it.
- The AI rep tells the caller the latest UPS scan, for example "out for delivery", and the delivery date UPS expects.
- If UPS missed a delivery, Seth tells the caller and, when UPS shows it, when the next attempt is.
- If the parcel is late or stuck, Seth says so and can hand the call to a person.
Example of the integration in a phone call
Caller
It was supposed to come yesterday. Order 38210.
Looked up UPS tracking through TrackingMore
Seth
AI agent
UPS tried to deliver it yesterday afternoon, but nobody was home. It shows another attempt today.
How UPS tracking works
Common questions about UPS tracking
Does Ringly work with UPS?
Yes. Seth, Ringly's AI phone agent, reads the UPS tracking number from the Shopify order and tells the caller the latest scan and the expected delivery date.
Do I need a UPS account?
No. The AI agent only needs the tracking number on the Shopify order. It looks the parcel up through TrackingMore, which is built into Ringly.
What if UPS missed the delivery?
Seth tells the caller about the missed attempt and, when UPS shows it, when the next attempt is. If the caller needs more, the AI agent can hand the call to a person.
Let Seth handle the calls your team shouldn't
Go live in under an hour. Escalates only when needed, and brings in attributed orders along the way.
