Royal Mail integration
Seth tells callers where their Royal Mail parcel is and when it should arrive, for every tracked Royal Mail service.
Ringly is the AI phone support app for Shopify brands. Royal Mail tracking is built in: Seth, the AI phone agent, reads the tracking number from the order and checks it during the call.
What Seth tells callers about Royal Mail parcels
- Seth reads the Royal Mail tracking number from the Shopify order, so the caller doesn't need it.
- Seth tells the caller the latest Royal Mail update, for example "we've got it" or "out for delivery", and the expected delivery date.
- If the parcel is late or stuck, Seth says so and can hand the call to a person.
Has my parcel been sent yet? I'm in Leeds.
Looked up Royal Mail tracking through TrackingMore
Yes, Royal Mail has it. It's out for delivery with your local delivery office today.
Setup
Nothing to set up. There is no Royal Mail setting to switch on. If the Shopify order has a Royal Mail tracking number, Seth looks it up through TrackingMore, which is built into Ringly.
Tracking for Royal Mail runs through TrackingMore, which is built into Ringly.
How Royal Mail tracking works
Royal Mail questions
Does Ringly track Royal Mail parcels?
Yes. Seth, Ringly's AI phone agent, reads the Royal Mail tracking number from the Shopify order and tells the caller the latest update and the expected delivery date.
Does it work for Tracked 24 and Tracked 48?
Yes, and for any other Royal Mail service with a tracking number on the order. Untracked post has no number to look up.
Do I need to connect a Royal Mail account to Ringly?
No. Seth only needs the tracking number on the Shopify order.
