#EE3124
Purolator integration
Seth tells callers where their Purolator parcel is and when it should arrive, including missed delivery attempts.
Ringly is the AI phone support app for Shopify brands. When an order ships with Purolator, the AI phone agent looks up the tracking itself during the call.
TL;DR
Couriers
Setup
Nothing to set up.
Account
You don't need a Purolator account. Ringly reads the tracking number from the Shopify order.
What Seth can do with Purolator tracking
- Seth reads the Purolator tracking number from the Shopify order, so the caller doesn't need it.
- The AI agent tells the caller the latest Purolator scan, for example "on vehicle for delivery", and the expected delivery date.
- If Purolator missed a delivery, the AI rep tells the caller what the tracking shows next.
- If the parcel is late or stuck, Seth says so and can hand the call to a person.
Example of the integration in a phone call
Caller
Purolator left a notice on my door. What happens now?
Looked up Purolator tracking through TrackingMore
Seth
AI agent
Purolator tried to deliver it this morning. The tracking shows another attempt tomorrow.
How Purolator tracking works
Purolator questions
Does Ringly track Purolator parcels?
Yes. Seth, Ringly's AI phone agent, reads the Purolator tracking number from the Shopify order and tells the caller the latest scan and the expected delivery date.
Do I need a Purolator account?
No. The AI agent only needs the tracking number on the Shopify order.
What if Purolator missed the delivery?
Seth tells the caller about the missed attempt and what the tracking shows next, and can hand the call to a person.
Let Seth handle the calls your team shouldn't
Go live in under an hour. Escalates only when needed, and brings in attributed orders along the way.
