#F56900
PostNL integration
Seth tells callers where their PostNL parcel is and when it should arrive, in the Netherlands and abroad.
Ringly is the AI phone support app for Shopify brands. PostNL tracking is built in: the AI phone agent reads the tracking number from the order and checks it during the call.
TL;DR
Couriers
Setup
Nothing to set up.
Account
You don't need a PostNL account. Ringly reads the tracking number from the Shopify order.
What Seth can do with PostNL tracking
- Seth reads the PostNL tracking number from the Shopify order, so the caller doesn't need it.
- The AI agent tells the caller the latest PostNL scan, for example "being sorted", and the expected delivery date.
- If the parcel is late or stuck, Seth says so and can hand the call to a person.
Example of the integration in a phone call
Caller
Is my parcel in the Netherlands yet?
Looked up PostNL tracking through TrackingMore
Seth
AI agent
Yes, PostNL has it. It's being sorted today and should arrive tomorrow.
How PostNL tracking works
PostNL questions
Does Ringly track PostNL parcels?
Yes. Seth, Ringly's AI phone agent, reads the PostNL tracking number from the Shopify order and tells the caller the latest scan and the expected delivery date.
Does it work for PostNL parcels sent abroad?
Yes. TrackingMore, which is built into Ringly, covers PostNL tracking numbers for the Netherlands and abroad.
Do I need a PostNL account?
No. The AI agent only needs the tracking number on the Shopify order.
Let Seth handle the calls your team shouldn't
Go live in under an hour. Escalates only when needed, and brings in attributed orders along the way.
