PostNL integration
Seth tells callers where their PostNL parcel is and when it should arrive, in the Netherlands and abroad.
Ringly is the AI phone support app for Shopify brands. PostNL tracking is built in: Seth, the AI phone agent, reads the tracking number from the order and checks it during the call.
What Seth can do with PostNL tracking
- Seth reads the PostNL tracking number from the Shopify order, so the caller doesn't need it.
- Seth tells the caller the latest PostNL scan, for example "being sorted", and the expected delivery date.
- If the parcel is late or stuck, Seth says so and can hand the call to a person.
Is my parcel in the Netherlands yet?
Looked up PostNL tracking through TrackingMore
Yes, PostNL has it. It's being sorted today and should arrive tomorrow.
Setup
Nothing to set up. There is no PostNL setting to switch on. If the Shopify order has a PostNL tracking number, Seth looks it up through TrackingMore, which is built into Ringly.
Tracking for PostNL runs through TrackingMore, which is built into Ringly.
How PostNL tracking works
PostNL questions
Does Ringly track PostNL parcels?
Yes. Seth, Ringly's AI phone agent, reads the PostNL tracking number from the Shopify order and tells the caller the latest scan and the expected delivery date.
Does it work for PostNL parcels sent abroad?
Yes. TrackingMore, which is built into Ringly, covers PostNL tracking numbers for the Netherlands and abroad.
Do I need a PostNL account?
No. Seth only needs the tracking number on the Shopify order.
