Passport integration
Seth tells international callers where their Passport parcel is, from customs to the local carrier at their door.
Ringly is the AI phone support app for Shopify brands. For orders you ship abroad with Passport, Seth, the AI phone agent, checks the tracking during the call.
What Seth can do with Passport tracking
- Seth reads the Passport tracking number from the Shopify order, so the caller doesn't need it.
- Seth tells the caller the latest scan, including customs and the local carrier that brings it to the door.
- If the parcel is late or stuck, Seth says so and can hand the call to a person.
My order is coming from the US to Australia. Any update?
Looked up Passport tracking through TrackingMore
Passport shows it cleared customs in Sydney yesterday. Australia Post is delivering the last part now.
What you need to do
Nothing to set up. There is no Passport setting to switch on. If the Shopify order has a Passport tracking number, Seth looks it up through TrackingMore, which is built into Ringly.
Tracking for Passport runs through TrackingMore, which is built into Ringly.
How Passport tracking works
Passport questions
Does Ringly track Passport parcels?
Yes. Seth, Ringly's AI phone agent, reads the Passport tracking number from the Shopify order and tells the caller the latest scan, including customs.
Do I need to connect a Passport account to Ringly?
No. Seth only needs the tracking number on the Shopify order.
What if a parcel is held in customs?
Seth tells the caller and can hand the call to a person.
