#00E796
Passport integration
Seth tells international callers where their Passport parcel is, from customs to the local carrier at their door.
Ringly is the AI phone support app for Shopify brands. For orders you ship abroad with Passport, the AI phone agent checks the tracking during the call.
TL;DR
Couriers
Setup
Nothing to set up.
Account
You don't need a Passport account. Ringly reads the tracking number from the Shopify order.
What Seth can do with Passport tracking
- Seth reads the Passport tracking number from the Shopify order, so the caller doesn't need it.
- The AI agent tells the caller the latest scan, including customs and the local carrier that brings it to the door.
- If the parcel is late or stuck, Seth says so and can hand the call to a person.
Example of the integration in a phone call
Caller
My order is coming from the US to Australia. Any update?
Looked up Passport tracking through TrackingMore
Seth
AI agent
Passport shows it cleared customs in Sydney yesterday. Australia Post is delivering the last part now.
How Passport tracking works
Passport questions
Does Ringly track Passport parcels?
Yes. Seth, Ringly's AI phone agent, reads the Passport tracking number from the Shopify order and tells the caller the latest scan, including customs.
Do I need to connect a Passport account to Ringly?
No. The AI agent only needs the tracking number on the Shopify order.
What if a parcel is held in customs?
The AI agent tells the caller and can hand the call to a person.
Let Seth handle the calls your team shouldn't
Go live in under an hour. Escalates only when needed, and brings in attributed orders along the way.
