OnTrac integration
Seth tells callers where their OnTrac parcel is and when it should arrive, including older LaserShip tracking numbers.
Ringly is the AI phone support app for Shopify brands. OnTrac tracking is built in: Seth, the AI phone agent, reads the tracking number from the order and checks it during the call.
What Seth tells callers about OnTrac parcels
- Seth reads the OnTrac tracking number from the Shopify order, so the caller doesn't need it.
- Seth tells the caller the latest OnTrac scan, for example "out for delivery", and the expected delivery date.
- LaserShip is part of OnTrac now, and Seth looks up LaserShip tracking numbers too.
- If the parcel is late or stuck, Seth says so and can hand the call to a person.
I don't know OnTrac. Is my order really on its way?
Looked up OnTrac tracking through TrackingMore
Yes, OnTrac is delivering this one. It's out for delivery today, so it should arrive this evening.
What you need to do
Nothing to set up. LaserShip tracking numbers work the same way. If the Shopify order has an OnTrac tracking number, Seth looks it up through TrackingMore, which is built into Ringly.
Tracking for OnTrac runs through TrackingMore, which is built into Ringly.
How OnTrac tracking works
OnTrac questions
Does Ringly track OnTrac parcels?
Yes. Seth, Ringly's AI phone agent, reads the OnTrac tracking number from the Shopify order and tells the caller the latest scan and the expected delivery date.
What about LaserShip?
LaserShip merged into OnTrac. Seth looks up both kinds of tracking number through TrackingMore, which is built into Ringly.
Do I need an OnTrac account?
No. Seth only needs the tracking number on the Shopify order.
