#CC2027
OnTrac integration
Seth tells callers where their OnTrac parcel is and when it should arrive, including older LaserShip tracking numbers.
Ringly is the AI phone support app for Shopify brands. OnTrac tracking is built in: the AI phone agent reads the tracking number from the order and checks it during the call.
TL;DR
Couriers
Setup
Nothing to set up.
Account
You don't need an OnTrac account. Ringly reads the tracking number from the Shopify order.
What Seth tells callers about OnTrac parcels
- Seth reads the OnTrac tracking number from the Shopify order, so the caller doesn't need it.
- The AI agent tells the caller the latest OnTrac scan, for example "out for delivery", and the expected delivery date.
- LaserShip is part of OnTrac now, and Seth looks up LaserShip tracking numbers too.
- If the parcel is late or stuck, the AI rep says so and can hand the call to a person.
Example of the integration in a phone call
Caller
I don't know OnTrac. Is my order really on its way?
Looked up OnTrac tracking through TrackingMore
Seth
AI agent
Yes, OnTrac is delivering this one. It's out for delivery today, so it should arrive this evening.
How OnTrac tracking works
OnTrac questions
Does Ringly track OnTrac parcels?
Yes. Seth, Ringly's AI phone agent, reads the OnTrac tracking number from the Shopify order and tells the caller the latest scan and the expected delivery date.
What about LaserShip?
LaserShip merged into OnTrac. The AI agent looks up both kinds of tracking number through TrackingMore, which is built into Ringly.
Do I need an OnTrac account?
No. The AI agent only needs the tracking number on the Shopify order.
Let Seth handle the calls your team shouldn't
Go live in under an hour. Escalates only when needed, and brings in attributed orders along the way.
