InPost integration
Seth tells callers where their InPost parcel is and when it's ready to collect from their locker.
Ringly is the AI phone support app for Shopify brands. InPost tracking is built in: Seth, the AI phone agent, reads the tracking number from the order and checks it during the call.
What callers hear about their InPost parcel
- Seth reads the InPost tracking number from the Shopify order, so the caller doesn't need it.
- Seth tells the caller the latest InPost update, for example "ready to collect", and when the parcel should reach the locker.
- Seth covers InPost in Poland, the UK and Italy.
- If the parcel is late or stuck, Seth says so and can hand the call to a person.
Is my parcel in the locker yet?
Looked up InPost tracking through TrackingMore
Yes, InPost shows it ready to collect from your locker since this morning.
What you need to do
Nothing to set up. There is no InPost setting to switch on. If the Shopify order has an InPost tracking number, Seth looks it up through TrackingMore, which is built into Ringly.
Tracking for InPost runs through TrackingMore, which is built into Ringly.
How InPost tracking works
InPost questions
Does Ringly track InPost parcels?
Yes. Seth, Ringly's AI phone agent, reads the InPost tracking number from the Shopify order and tells the caller the latest update, including when the parcel is ready to collect.
Which countries does it cover?
InPost in Poland, the UK and Italy, through TrackingMore, which is built into Ringly.
Do I need an InPost account?
No. Seth only needs the tracking number on the Shopify order.
