#061AB1
GLS integration
Seth tells callers where their GLS parcel is and when it should arrive, across Europe and in the US.
Ringly is the AI phone support app for Shopify brands. When an order ships with GLS, the AI phone agent looks up the tracking itself during the call.
TL;DR
Couriers
Setup
Nothing to set up.
Account
You don't need a GLS account. Ringly reads the tracking number from the Shopify order.
What Seth tells callers about GLS parcels
- Seth reads the GLS tracking number from the Shopify order, so the caller doesn't need it.
- The AI agent tells the caller the latest GLS scan, for example "out for delivery", and the expected delivery date.
- Seth covers GLS across Europe and GLS in the US.
- If the parcel is late or stuck, Seth says so and can hand the call to a person.
Example of the integration in a phone call
Caller
Is my order with GLS yet?
Looked up GLS tracking through TrackingMore
Seth
AI agent
Yes, GLS picked it up yesterday. It's at the depot in your area and should arrive tomorrow.
How GLS tracking works
GLS questions
Does Ringly track GLS parcels?
Yes. Seth, Ringly's AI phone agent, reads the GLS tracking number from the Shopify order and tells the caller the latest scan and the expected delivery date.
Does it work for GLS in the US?
Yes. TrackingMore, which is built into Ringly, covers GLS in the US and across Europe.
Do I need a GLS account?
No. The AI agent only needs the tracking number on the Shopify order.
Let Seth handle the calls your team shouldn't
Go live in under an hour. Escalates only when needed, and brings in attributed orders along the way.
