#007BC4
Evri integration
Seth tells callers where their Evri parcel is and when it should arrive, including older Hermes UK tracking numbers.
Ringly is the AI phone support app for Shopify brands. When an order ships with Evri, the AI phone agent looks up the tracking itself during the call.
TL;DR
Couriers
Setup
Nothing to set up.
Account
You don't need an Evri account. Ringly reads the tracking number from the Shopify order.
What Seth can do with Evri tracking
- Seth reads the Evri tracking number from the Shopify order, so the caller doesn't need it.
- The AI agent tells the caller the latest Evri update, for example "out for delivery", and the expected delivery date.
- Evri used to be Hermes UK, and the AI rep looks up the older Hermes numbers too.
- If the parcel is late or stuck, Seth says so and can hand the call to a person.
Example of the integration in a phone call
Caller
Evri says my parcel is at the depot. When will it come?
Looked up Evri tracking through TrackingMore
Seth
AI agent
It reached the depot this morning, and Evri shows it out for delivery tomorrow.
How Evri tracking works
Evri questions
Does Ringly track Evri parcels?
Yes. Seth, Ringly's AI phone agent, reads the Evri tracking number from the Shopify order and tells the caller the latest update and the expected delivery date.
Evri used to be Hermes UK. Does that matter?
No. The AI agent looks up Evri numbers and older Hermes UK numbers the same way, through TrackingMore, which is built into Ringly.
Do I need an Evri account?
No. The AI agent only needs the tracking number on the Shopify order.
Let Seth handle the calls your team shouldn't
Go live in under an hour. Escalates only when needed, and brings in attributed orders along the way.
