#DC0032
DPD integration
Seth tells callers where their DPD parcel is and when it should arrive, in the UK and across Europe.
Ringly is the AI phone support app for Shopify brands. DPD tracking is built in: the AI phone agent reads the tracking number from the order and checks it during the call.
TL;DR
Couriers
Setup
Nothing to set up.
Account
You don't need a DPD account. Ringly reads the tracking number from the Shopify order.
What callers hear about their DPD parcel
- Seth reads the DPD tracking number from the Shopify order, so the caller doesn't need it.
- The AI agent tells the caller the latest DPD scan, for example "out for delivery", and the expected delivery date.
- Seth covers DPD in the UK and in the rest of Europe.
- If the parcel is late or stuck, Seth says so and can hand the call to a person.
Example of the integration in a phone call
Caller
DPD sent me an email. Where's my parcel now?
Looked up DPD tracking through TrackingMore
Seth
AI agent
DPD has it at your local depot, and it's out for delivery today.
How DPD tracking works
DPD questions
Does Ringly track DPD parcels?
Yes. Seth, Ringly's AI phone agent, reads the DPD tracking number from the Shopify order and tells the caller the latest scan and the expected delivery date.
Does it work for DPD outside the UK?
Yes. TrackingMore, which is built into Ringly, covers DPD in the UK and across Europe.
Do I need a DPD account?
No. The AI agent only needs the tracking number on the Shopify order.
Let Seth handle the calls your team shouldn't
Go live in under an hour. Escalates only when needed, and brings in attributed orders along the way.
