DHL integration

Seth tells callers where their DHL parcel is and when it should arrive, for DHL Express, DHL eCommerce and DHL Paket.

Ringly is the AI phone support app for Shopify brands. DHL tracking is built in: the AI phone agent reads the tracking number from the order and checks DHL during the call.

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TL;DR

Couriers

Setup

Nothing to set up.

Account

You don't need a DHL account. Ringly reads the tracking number from the Shopify order.

What callers hear about their DHL parcel

Seth reads the DHL tracking number from the Shopify order, so the caller doesn't need it.
The AI agent tells the caller the latest DHL scan, for example "with delivery courier", and the expected delivery date.
Seth covers DHL Express, DHL eCommerce and DHL Paket, so one agent handles domestic and international orders.
If a parcel is held in customs or stuck, Seth says so and can hand the call to a person.

Example of the integration in a phone call

Caller

I ordered from the US to the UK. Where's my parcel?

Looked up DHL tracking through TrackingMore

Seth

AI agent

DHL cleared it through customs this morning, and it's with the delivery courier now. It should arrive today.

Setup

Nothing to set up. It makes no difference whether the order went out with DHL Express, DHL eCommerce or DHL Paket. If the Shopify order has a DHL tracking number, the AI agent looks it up through TrackingMore, which is built into Ringly.

Tracking for

DHL

runs through

TrackingMore

, which is built into Ringly.

How DHL tracking works

DHL questions

Does Ringly track DHL parcels?

Yes. Seth, Ringly's AI phone agent, reads the DHL tracking number from the Shopify order and tells the caller the latest scan and the expected delivery date.