DHL integration
Seth tells callers where their DHL parcel is and when it should arrive, for DHL Express, DHL eCommerce and DHL Paket.
Ringly is the AI phone support app for Shopify brands. DHL tracking is built in: Seth, the AI phone agent, reads the tracking number from the order and checks DHL during the call.
What callers hear about their DHL parcel
- Seth reads the DHL tracking number from the Shopify order, so the caller doesn't need it.
- Seth tells the caller the latest DHL scan, for example "with delivery courier", and the expected delivery date.
- Seth covers DHL Express, DHL eCommerce and DHL Paket, so one agent handles domestic and international orders.
- If a parcel is held in customs or stuck, Seth says so and can hand the call to a person.
I ordered from the US to the UK. Where's my parcel?
Looked up DHL tracking through TrackingMore
DHL cleared it through customs this morning, and it's with the delivery courier now. It should arrive today.
Setup
Nothing to set up. It makes no difference whether the order went out with DHL Express, DHL eCommerce or DHL Paket. If the Shopify order has a DHL tracking number, Seth looks it up through TrackingMore, which is built into Ringly.
Tracking for DHL runs through TrackingMore, which is built into Ringly.
How DHL tracking works
DHL questions
Does Ringly track DHL parcels?
Yes. Seth, Ringly's AI phone agent, reads the DHL tracking number from the Shopify order and tells the caller the latest scan and the expected delivery date.
Which DHL services does it cover?
DHL Express, DHL eCommerce and DHL Paket. TrackingMore, which is built into Ringly, covers all three.
Do I need a DHL account?
No. Seth only needs the tracking number on the Shopify order.
