Colissimo integration
Seth tells callers where their Colissimo parcel is, when it should arrive, and when it's waiting at a pickup point.
Ringly is the AI phone support app for Shopify brands. When an order ships with Colissimo, Seth, the AI phone agent, looks up the tracking itself during the call.
What Seth tells callers about Colissimo parcels
- Seth reads the Colissimo tracking number from the Shopify order, so the caller doesn't need it.
- Seth tells the caller the latest Colissimo scan and the expected delivery date.
- When Colissimo shows the parcel waiting at a pickup point or post office, Seth tells the caller.
- If the parcel is late or stuck, Seth says so and can hand the call to a person.
I'm in Lyon. Has my parcel arrived?
Looked up Colissimo tracking through TrackingMore
Colissimo shows it waiting at your pickup point since this morning.
Setup
Nothing to set up. There is no Colissimo setting to switch on. If the Shopify order has a Colissimo tracking number, Seth looks it up through TrackingMore, which is built into Ringly.
Tracking for Colissimo runs through TrackingMore, which is built into Ringly.
How Colissimo tracking works
Colissimo questions
Does Ringly track Colissimo parcels?
Yes. Seth, Ringly's AI phone agent, reads the Colissimo tracking number from the Shopify order and tells the caller the latest scan and the expected delivery date.
Can Seth tell a caller the parcel is at a pickup point?
Yes. When the tracking shows the parcel is waiting at a pickup point or post office, Seth tells the caller.
Do I need a Colissimo account?
No. Seth only needs the tracking number on the Shopify order.
