#FF7700
CJPacket integration
Seth tells callers where their CJPacket parcel is and who is delivering it, using the tracking number on the Shopify order.
Ringly is the AI phone support app for Shopify brands. When CJ ships your orders with CJPacket, the AI phone agent looks up the tracking itself during the call.
TL;DR
Couriers
Setup
Nothing to set up.
Account
You don't need a CJPacket account. Ringly reads the tracking number from the Shopify order.
What callers hear about their CJPacket parcel
- Seth reads the CJPacket tracking number from the Shopify order, so the caller doesn't need it.
- The AI agent tells the caller the latest CJPacket scan and the delivery date when the tracking shows one.
- When the tracking shows a local carrier such as USPS has the parcel, Seth tells the caller.
- If the parcel is late or stuck, the AI rep says so and can hand the call to a person.
Example of the integration in a phone call
Caller
It's been ten days. Where is my order?
Looked up CJPacket tracking through TrackingMore
Seth
AI agent
CJPacket shows it cleared customs in Los Angeles yesterday. USPS has it now, so it's on the last stretch.
How CJPacket tracking works
CJPacket questions
Does Ringly track CJPacket parcels?
Yes. Seth, Ringly's AI phone agent, reads the CJPacket tracking number from the Shopify order and tells the caller the latest scan.
Does it work when CJ fulfills my orders?
Yes. When CJ adds the CJPacket tracking number to the Shopify order, the AI agent looks it up through TrackingMore, which is built into Ringly.
Do I need a CJPacket account?
No. The AI agent only needs the tracking number on the Shopify order.
Let Seth handle the calls your team shouldn't
Go live in under an hour. Escalates only when needed, and brings in attributed orders along the way.
