#006845
China Post integration
Seth tells callers where their China Post, ePacket or EMS parcel is, using the tracking number on the Shopify order.
Ringly is the AI phone support app for Shopify brands. China Post tracking is built in: the AI phone agent reads the tracking number from the order and checks it during the call.
TL;DR
Couriers
Setup
Nothing to set up.
Account
You don't need a China Post account. Ringly reads the tracking number from the Shopify order.
What Seth tells callers about China Post parcels
- Seth reads the China Post tracking number from the Shopify order, so the caller doesn't need it.
- The AI agent tells the caller the latest scan, for example "arrived at destination country", and when it happened.
- Seth covers ePacket, EMS and China Post registered mail, so one agent handles every China Post service.
- If the parcel hasn't moved in days, the AI rep says so and can hand the call to a person.
Example of the integration in a phone call
Caller
My tracking number ends in CN. Is it still in China?
Looked up China Post tracking through TrackingMore
Seth
AI agent
No, it arrived in the US on Monday, and USPS has it now. The last scan was at your local post office this morning.
Setup
Nothing to set up. It makes no difference whether the order went out as ePacket, EMS or China Post registered mail. If the Shopify order has a China Post tracking number, the AI agent looks it up through TrackingMore, which is built into Ringly.
Tracking for
China Post
runs through
TrackingMore
, which is built into Ringly.
How China Post tracking works
China Post questions
Does Ringly track China Post parcels?
Yes. Seth, Ringly's AI phone agent, reads the China Post tracking number from the Shopify order and tells the caller the latest scan.
Does it work for ePacket and EMS?
Yes. TrackingMore, which is built into Ringly, covers ePacket, EMS and China Post registered mail.
Do I need a China Post account?
No. The AI agent only needs the tracking number on the Shopify order.
Let Seth handle the calls your team shouldn't
Go live in under an hour. Escalates only when needed, and brings in attributed orders along the way.
