Asendia integration
Seth tells callers where their Asendia parcel is, including when the local post has taken over the delivery.
Ringly is the AI phone support app for Shopify brands. For orders you ship abroad with Asendia, Seth, the AI phone agent, checks the tracking during the call.
What callers hear about their Asendia parcel
- Seth reads the Asendia tracking number from the Shopify order, so the caller doesn't need it.
- Seth tells the caller the latest scan, including customs and the handover to the local postal service.
- If the parcel is late or stuck, Seth says so and can hand the call to a person.
It's been two weeks. I'm in Germany. Where's my order?
Looked up Asendia tracking through TrackingMore
Asendia handed it to Deutsche Post on Tuesday, so the local post is delivering it now. The last scan was in Frankfurt yesterday.
Setup
Nothing to set up. There is no Asendia setting to switch on. If the Shopify order has an Asendia tracking number, Seth looks it up through TrackingMore, which is built into Ringly.
Tracking for Asendia runs through TrackingMore, which is built into Ringly.
How Asendia tracking works
Asendia questions
Does Ringly track Asendia parcels?
Yes. Seth, Ringly's AI phone agent, reads the Asendia tracking number from the Shopify order and tells the caller the latest scan, including customs and the handover to the local post.
Do I need to connect an Asendia account to Ringly?
No. Seth only needs the tracking number on the Shopify order.
What if the parcel is stuck in customs?
Seth says so and can hand the call to a person.
