An Post integration
Seth tells callers where their An Post parcel is and when it should arrive, for orders delivered in Ireland.
Ringly is the AI phone support app for Shopify brands. An Post tracking is built in: Seth, the AI phone agent, reads the tracking number from the order and checks it during the call.
What Seth tells callers about An Post parcels
- Seth reads the An Post tracking number from the Shopify order, so the caller doesn't need it.
- Seth tells the caller the latest An Post scan, for example "out for delivery", and the expected delivery date.
- When An Post shows the parcel waiting for collection at a post office, Seth tells the caller.
- If the parcel is late or stuck, Seth says so and can hand the call to a person.
Is my parcel in Ireland yet? I'm in Cork.
Looked up An Post tracking through TrackingMore
Yes, An Post has it. It's out for delivery in Cork today.
Setup
Nothing to set up. There is no An Post setting to switch on. If the Shopify order has an An Post tracking number, Seth looks it up through TrackingMore, which is built into Ringly.
Tracking for An Post runs through TrackingMore, which is built into Ringly.
How An Post tracking works
An Post questions
Does Ringly track An Post parcels?
Yes. Seth, Ringly's AI phone agent, reads the An Post tracking number from the Shopify order and tells the caller the latest scan and the expected delivery date.
Can Seth tell a caller the parcel is at the post office?
Yes. When the tracking shows the parcel is waiting for collection, Seth tells the caller.
Do I need an An Post account?
No. Seth only needs the tracking number on the Shopify order.
